TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Before joining HotDoc, Agnes spent 4 years at Apple.

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2023 Customer Service Contact Center Customer Centricity 207

Experience Investigators by 360Connext

DECEMBER 15, 2023

But proactively and intentionally designing and delivering a positive customer experience is all about leadership. An organization’s leadership must believe in the value of customer experience. Customer experience will happen whether or not you talk about. 15 Tips to Help You Communicate About Customer Experience 1.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. As degradation of services became more frequent, I exercised leadership communication. Or it showcases collaboration gaps. And here’s the thing.

Leadership 61

Leadership Communication Workshop Customer Retention 61

Beyond Philosophy

AUGUST 13, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 111

Leadership Customer Centricity Airlines Workshop 111

ShepHyken

DECEMBER 3, 2023

Manuals have been created, processes have been approved, the collateral has been ordered, and the team may be weary – however, leadership is SO EXCITED for the culmination of this investment. However, without fail, I always get asked what can be done to improve customer loyalty. My Comment: I’m a big fan of loyalty programs.

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Article Customer Service 2023 Loyalty Programs 59

One Millimeter Mindset

SEPTEMBER 13, 2018

These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future? Beyond our current personal development and leadership comfort levels?

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Leadership Workshop 2015 Communication 71

Beyond Philosophy

DECEMBER 14, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. For both inspiration and answers regarding the best and most effective approaches to apply, I turned to trailblazing ideas of the two “Fathers of Servant Leadership”, Max De Pree and Robert Greenleaf. He established the De Pree Center for Leadership in 1996. Scott Peck.

Leadership 79

Leadership Customer Centricity Airlines Workshop 79

One Millimeter Mindset

AUGUST 23, 2018

Any of the plethora of scoring systems which measure customer satisfaction and loyalty. Do management and leadership address these factors with you? And the first notification of these gaps are – yup you guessed it – “uncovered” during periodic customer satisfaction, experience and loyalty surveys. Contact me.

Customer Retention 133

Customer Retention Workshop Measurement Sales 133

ShepHyken

DECEMBER 17, 2023

Loyalty beyond Points: Boost Customer Lifetime Value with a CX-First Approach by Leanne Franks (InternetRetailing) Nearly every British retailer offers a loyalty programme. My Comment: I’ve always felt the best loyalty program doesn’t come from points, miles, or perks but from an amazing customer experience.

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Article Customer Service 2023 Customer Centricity 59

C Space

OCTOBER 5, 2021

C Space, the global customer agency, has today announced the appointment of a Chief Technology Officer to its Executive Leadership Team. BOSTON, October 5, 2021 – C Space, the global customer agency, has today announced the appointment of a Chief Technology Officer to its Executive Leadership Team.

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Technology Insights 2021 Leadership 98

One Millimeter Mindset

NOVEMBER 17, 2021

Customer experience drives customer loyalty. . Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. Instead, let your creativity, critical thinking, and leadership skills co-develop together, one millimeter at a time.

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Leadership Workshop Innovation Reference 91

Experience Investigators by 360Connext

JUNE 13, 2023

Customer experience requires attention, discipline, and meaningful leadership. This center actively supports other departments by providing necessary tools and guidelines, organizing workshops, and sharing best practices for improving the customer experience. But I disagree with those who say they should be out of a job.

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Customer Experience Chief Customer Officer Culture Customer Centricity 162

ShepHyken

MARCH 18, 2024

And beyond loyalty is a brand fan. Fact Sheet: The President’s Budget Improves Customer Experience to Better Serve the American People by The White House (The White House) To build on the historic progress made under President Biden’s leadership, the American people need a modern and effective government. I love repeat business.

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2024 Article Customer Service Government 80

ijgolding

JUNE 9, 2015

However, for a business to most effectively leverage the competencies of CXPs, it is vital that they are supported by a critical and powerful ingredient – transformational leadership. An organisations approach to Customer Experience will live or die on the strength of transformational leadership. So… are you ready?!!!

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Customer Experience Professionals Leadership Customer Experience Customer Centricity 119

COPC

OCTOBER 16, 2023

These differences influence how individuals perceive and approach work — understanding them is vital for effective leadership and organizational growth. Baby boomers were influenced by post-war stability and economic growth, resulting in a strong work ethic and loyalty to their employers.

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Leadership Transportation Workshop Contact Center 94

One Millimeter Mindset

JUNE 29, 2022

Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Coach |. My keynotes, breakouts, workshops and coaching programs catalyze people, teams and organizations to ask the right questions, the right way, so they define and solve the right problems to better serve each other and their clients.

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Workshop Innovation Leadership Consulting 102

Experience Investigators by 360Connext

MAY 20, 2015

They are the ones who are willing to invest in long-term loyalty for even longer-term business success. Keynotes, Coaching and Executive Workshops. Their leadership team is made up of people who are working together and leaving egos at the door. I count my lucky stars when we get to work with enlightened leaders.

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Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Experience Investigators by 360Connext

FEBRUARY 12, 2015

Schedule a Touchpoint Discovery Workshop or let our Customer Experience Investigation™ team micromap the journey. Consulting Speaking Workshops/Training Webinar Work with us Guest blogging Other Your Message *. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty.

Customer Journey Mapping 230

Customer Journey Mapping Workshop Customer Journey Consulting 230

One Millimeter Mindset

NOVEMBER 24, 2020

Let’s move forward with a facilitated pandemic storytelling workshop. Now is the best time to upskill and reskill for professional innovation and cross-functional team leadership. And move forward with a facilitated pandemic storytelling workshop. Contact me at this link. One millimeter at a time. Contact me at this link.

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Blog Workshop Leadership 2020 95

One Millimeter Mindset

SEPTEMBER 10, 2020

Shared conversations around professional overwhelm and exhaustion – like the one you and I are having today – are key elements leadership. A leadership focus recognizing our greatest strengths arrive in those one millimeter moments which find us when we least expect them to. Socially distanced, of course. Contact me here.

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Workshop Leadership 2020 Presentation 89

One Millimeter Mindset

OCTOBER 6, 2020

In my keynote speaking programs, workshops and consulting, I peel your fingers off the ledge of relying on telling composite stories. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. However, so-so business stories often receive neutral responses from clients. Contact me here.

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Workshop Leadership Consulting Presentation 91

One Millimeter Mindset

MAY 27, 2021

In my speaking programs and workshops , some attendees still equate cost containment with revenue generation. Do you work in a department of cost-containers, yet want to take a collaborative leadership role within your organization? Isn’t it your time to take your place at your organization’s leadership table? I think so too.

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Leadership Innovation Workshop Consulting 99

One Millimeter Mindset

MARCH 25, 2021

In my keynotes, workshops and coaching , you and I focus on projects and teams which tend be written off as failures. Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |.

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Workshop Leadership Consulting Presentation 99

ClearAction

JANUARY 8, 2024

More expense to retain customers: loyalty incentives, customer success, etc. Senior Leadership Team ) Link customer outcomes to financial outcomes in every sentence referencing money or objectives. Longer sales cycles due to distrust. Extra marketing required to overcome negative word of mouth. Business as usual is not ROI-generating!

Customer Centricity 62

Customer Centricity Insights ROI Chief Customer Officer 62

Experience Investigators by 360Connext

MARCH 24, 2015

Gina Bhalwalkar , User Experience & Accessibility at Scottrade, led a workshop on Future State Customer Journey Mapping. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. There are ways to do this without risking anything. Data can’t always tell you what’s in store.

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Insights Customer Experience Customer Journey Mapping 2015 236

One Millimeter Mindset

OCTOBER 8, 2020

Taking the risk to identify, create and learn to tell your own stories is the key to professional success and cross functional leadership. Masterminds and workshops available for teams as well. Are you ready? Then take the next one millimeter step forward and contact me here for a complementary conversation about your needs.

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Workshop Entertainment Leadership Communication 117

ShepHyken

MARCH 21, 2017

Shep Hyken interviews award-winning training and development expert, international consultant and speaker, former VP of Ritz-Carlton Leadership and current Executive VP of Owner Experience at NetJets, Diana Oreck, about the traits that make for good customer service. We left the transactional economy years ago.

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Experience Investigators by 360Connext

MARCH 30, 2016

Co-creation sessions, customer journey workshops and customer-focused innovation summits can sound so sexy and intriguing. We envision a group working cohesively, rolling up their collective sleeves to create an improved customer-centric culture and earn long-term loyalty from customers.

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Customer Focused Innovation Workshop Customer Centricity 110

Experience Investigators by 360Connext

FEBRUARY 9, 2021

That leads to a whole other set of investment opportunities: Cross-functional leadership assignments, coordination and communication to act on next steps. Workshops and training for both employees in general and for specific groups. Increased loyalty means more spending, more referrals and more positive word-of-mouth marketing.

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Customer Experience Net Promoter Score Culture ROI 261

One Millimeter Mindset

APRIL 19, 2023

In my keynotes and workshops, I address the dynamics, personas, and intangibles of some of the great teams I’ve worked with. This is the team where everyone brings out the best in each other, always, even when things get messy. Why aren’t all teams like the team you absolutely love? Meet people where they are. Together. |

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Consulting Innovation Workshop Leadership 89

One Millimeter Mindset

DECEMBER 15, 2020

Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. I specialize in professional innovation, cross-functional leadership and client retention. If everyone is an internal client of everyone else in your organization, then who are your customers?

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Workshop Innovation Leadership Definition 88

SurveySensum

AUGUST 25, 2023

Prioritize Authenticity in Employee Engagement The key to genuine engagement is that it should be driven by leadership that truly cares. One of the ways leadership can show employees that they’re after honest feedback and encourage employees to speak up, is to be open and transparent about the steps of the grievance procedure.

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Customer Satisfaction Engagement Demo Loyalty 52

One Millimeter Mindset

DECEMBER 8, 2020

My role as a skeptical critical thinker and facilitator for intentional innovation allows me to help individuals and teams grow their cross-functional leadership voices. I specialize in professional innovation, cross-functional leadership and client retention. Moving forward into 2021, what team role do you intend to play?

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2021 Innovation Workshop Leadership 115

One Millimeter Mindset

SEPTEMBER 17, 2018

Then take a look at my latest speaking programs and workshops. . Babette Ten Haken’s One Millimeter Mindset speaking programs showcase how profitable collaboration catalyzes purposeful, innovative personal development, leadership communication and business growth. What do we plan to do, differently, Tomorrow and in the Future?

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Customer Service Customer Experience B2C Workshop 202

One Millimeter Mindset

JANUARY 21, 2021

When I work with individuals and teams to build their cross-functional leadership skills, we address everything of value which is overlooked in “doing” their jobs. Contact me here to discover how to build your cross-functional networking and leadership skills. All of the people who touch that project. Delivered virtually or in-person.

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Leadership Return on Investment Workshop Innovation 81

One Millimeter Mindset

SEPTEMBER 3, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. She is a card-carrying STEM professional and left-brain thinker specializing in cross-functional leadership, new product development and professional innovation. Delivered virtually or in-person. Contact me here.

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Workshop Leadership Innovation Presentation 118

ShepHyken

JULY 17, 2023

by Jeannie Walters (Experience Investigators) Organizations that prioritize customer experience outperform their competitors and enjoy higher customer loyalty, increased revenue, and improved brand reputation. It demands proactive leadership that understands the importance of customer experience as a strategic imperative.

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Article 2023 Customer Service Retail 62