GetFeedback

JANUARY 3, 2019

A Voice of Customer (VOC) program aims to gather and analyze customer insights, allowing you to identify trends and strategies to improve customer experience and deliver positive business outcomes. In simpler terms, VOC offers a way to give your customers a voice within your organization. Make improvements.

Voice of Customer 239

Voice of Customer Customer Service Net Promoter Score Social Media 239

Very Best Service

JANUARY 26, 2024

Making Marketing and Customer Service Work Together Image by DALL·E 3 Imagine this: your marketing team crafts a beautiful campaign, promising the world to potential customers. But when those excited prospects turn into actual customers, they hit a brick wall at customer service. The result?

Customer Service 52

Customer Service Marketing Touchpoint Demo 52

Thematic

SEPTEMBER 1, 2021

With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. Read on to learn how to use our powerful analytics for deeper customer insights. For example, it’s useful to know the main reasons your customers are looking for support. What is chat analytics?

Customer Insights 114

Customer Insights Insights Feedback Demo 114

Playvox

JANUARY 12, 2022

The macrotrends of staffing pressures , flagging loyalty, and omnichannel service are driving the demand for new solutions that help alleviate blind spots and uncover customer insights to the benefit of service teams as well as product, IT, marketing, and sales. We call it Customer AI.

Customer Insights 52

Customer Insights Insights Contact Center Customers 52

SurveySensum

MAY 2, 2024

From shaping product development to empowering employees, building trust, and boosting loyalty, a well-oiled closed feedback loop is the secret weapon that elevates customer experience to new heights. It’s a dynamic process where customer insights aren’t just collected. But what exactly is a Closed Feedback Loop?

Customer Service 52

Customer Service Social Media Loyalty Feedback 52

Lumoa

APRIL 13, 2020

This is a common pre-recorded message that I think we have all heard once or twice when calling a customer service department. In this article, we’ll explain what voice feedback is and how you can easily generate customer insights from your customer calls. How do you generate customer insights from voice data?

Customer Insights 83

Customer Insights Feedback Insights Social Media 83

Kustomer

SEPTEMBER 1, 2022

It’s no secret that a strong customer service strategy is the cornerstone of a successful business. Even if your products or services are exceptional, customer loyalty can be lost if the customer experience is tainted with one poor interaction. What Is Customer Service Strategy?

Customer Service Strategies 104

Customer Service Strategies Customer Service 2025 Consumers 104

CSM Magazine

APRIL 12, 2023

Join an expert panel of leading CS & CX executives: Wilson Nieves, SVP Customer Experience, Citizen Watch Group Vanessa Roknic, Director, Digital Transformation & Innovation, Novo Nordisk Grant Hartanov, Senior Director, Unified CXM Best Practices Group, Sprinklr Josh Wheeler, Strategic Director, Customer Service & Experience Portfolio, (..)

Webinar 52

Webinar Customer Insights Insights Competitive Advantage 52

InMoment XI

MARCH 20, 2024

They envisioned a landscape where exceptional customer service, inviting environments, and a commitment to personal connections prevailed over the conventional transactional approach. Breaking the mould of traditional banking, Metro Bank embarked on a mission to revolutionise the banking experience in the UK.

Customer Centricity 260

Customer Centricity Net Promoter Score Banking 2010 260

Comm100

NOVEMBER 23, 2022

The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand. Proactive customer engagement takes off. “By

2023 88

2023 Customer Service Omnichannel 2025 88

Kustomer

JUNE 1, 2023

Using customer data to create a personalized customer experience is one of the top customer service trends of 2023, according to Forrester. Delivering excellent customer service isn’t just about responding when there’s an issue, resolving it and moving on. For the modern consumer, expectations are growing.

Customer Service 78

Customer Service Customer Service Strategies Hotels Social Media 78

Comm100

NOVEMBER 13, 2022

A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized.

Omnichannel 90

Omnichannel Customer Service Social Media Healthcare 90

Experience Investigators by 360Connext

OCTOBER 4, 2017

The first week of October is both Customer Service Week and the week of CX Day! This week of celebrating success through CX and better customer service is an important reminder that we all serve a role in this. But customer service has a special place in the way a customer feels about your brand!

Customer Service 181

Customer Service 2017 Social Media Innovation 181

InMoment XI

MAY 30, 2024

By utilizing text analysis software, your business can be more efficient and realize benefits such as increased customer insights, improved operational efficiency, and others. For example, customer service teams can prioritize inquiries based on sentiment and urgency which ensures that critical issues are addressed promptly.

Social Media 260

Social Media 2024 Document Insights 260

CSM Magazine

JULY 21, 2023

Contact centres have long been viewed as cost centres, dedicated to managing customer queries, complaints, and issues. The New World Powered By Data These front lines of customer service are morphing into rich mines of data ripe for exploration, offering a wealth of insights into customer behaviour, preferences, and satisfaction levels.

Customer Insights 52

Customer Insights Insights Social Media Webinar 52

Help Scout

AUGUST 22, 2023

Your customers tell you what they really want, but mostly inside customer service requests. Here’s how to uncover inbox insights. Read the full article

Insights 51

Insights Customer Insights Article Customers 51

Talkdesk

JUNE 22, 2020

Others like travel and hospitality businesses witnessed a spike in customer demands due to travel bans and restrictions, lacking the workforce needed to respond to it. At Talkdesk® , we are committed to ending bad customer service and supporting our customers at all times.

Customer Insights 62

Customer Insights Insights Travel Hospitality 62

Forrester's Customer Insights

MARCH 13, 2024

Great customer service sets companies apart. And, you leave money on the table if you don’t meet your customer’s expectations of engagement. Business and IT leaders understand the economics of great customer service, and Forrester data shows that over 70% of enterprises invest modern solutions.

2024 54

2024 Customer Service Customers Engagement 54

Help Scout

JUNE 22, 2021

Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service.

Customer Service 128

Customer Service Social Media Poor Customer Service Consumers 128

Kustomer

OCTOBER 14, 2020

It’s no secret that a strong customer service strategy is the cornerstone of a successful business. Even if your products or services are exceptional, if the customer experience is tainted with one poor interaction, customer loyalty can be lost. 6 Ways to Maintain a Strong Customer Service Strategy.

Customer Service Strategies 105

Customer Service Strategies Customer Service Competitive Advantage 2020 105

Kustomer

MARCH 10, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen dives into why CX efficiency is a must for any company that wants to be successful, especially in the time of the modern customer. You’re listening to the Customer Service Secrets Podcast by Kustomer.

Customer Service 98

Customer Service Omnichannel Customers Events 98

CSM Magazine

OCTOBER 25, 2023

Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. Effective use of CRM tools can elevate in-store interactions, making customers feel uniquely catered to. Feedback Collection : Using CRM to gather and act on customer feedback.

Exceptional Customer Service 52

Exceptional Customer Service Retail Customer Service Social Media 52

Comm100

OCTOBER 26, 2022

To improve customer service, there’s only one place every company should start – meeting customers’ expectations. Today’s consumers have ever-changing and ever-rising customer service expectations, and organizations must meet these expectations if they are to continue growing their business. Digital prioritization.

Customer Service 52

Customer Service Social Media Document Customers 52

SurveySensum

AUGUST 8, 2023

According to a Microsoft Dynamics 365 State of Global Customer Service Report , 95% of consumers consider good B2B customer service essential for earning loyalty. Remember the old saying, “A happy customer is a loyal customer”? That’s where customer feedback comes into play.

B2B 52

B2B Feedback Customer Service Touchpoint 52

Thematic

JANUARY 16, 2019

If you have a big growth goal to reach in 2019, you can leverage your customer insights from your Voice of Customer (VOC) data to achieve it. 4 areas to utilize your customer insights. So, companies need authentic human insight from their customers to make better business decisions, and thereby drive growth.

Customer Insights 59

Customer Insights 2019 Insights Customer Journey 59

delighted

MARCH 9, 2021

Exceptional customer service turns new customers into promoters and promoters into returning loyalists. Let’s take a look at additional data behind why improving customer service should always be a foundational business goal. We’ll also provide some tips on building an impeccable customer service strategy.

Customer Service Strategies 59

Customer Service Strategies Customer Service Social Media Net Promoter Score 59

Help Scout

APRIL 27, 2021

Take customer service software for example: Up until the last few years, there weren’t many options geared toward smaller teams. To help make sure you find the proper fit, we’ve put together this comprehensive guide to understanding and shopping for customer service software. What is customer service software?

Customer Service 104

Customer Service Omnichannel Communication Customers 104

Eptica

NOVEMBER 7, 2018

Date: Wednesday, November 7, 2018 Author: Olivier Njamfa - CEO & Co-Founder 3 ways to deliver real value from Voice of the Customer insight. Democratize customer intelligence Too many VoC programs are based in silos, with limited sharing of the results across the organization. Published on: November 07, 2018.

Customer Insights 66

Customer Insights Insights E Commerce Social Media 66

ClearAction

JULY 11, 2023

Customer Service is a Value Center (NOT a Cost/Profit Center!) Lynn Hunsaker Customer Service is NOT a cost center. Shift to modern thinking for Customer Service value truths in your current strategic planning. Customer Service rescues value from churning to competitors. Value Center?

Customer Service 48

Customer Service Leadership Webinar Consulting 48

Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions.

Customer Service Training 78

Customer Service Training Contact Center Customer Service 2022 78

CSM Magazine

MAY 28, 2021

For instance, businesses now use social media as a marketing tool in many aspects, like elevating the company’s customer service. Using your brand’s social media profiles means you will be performing customer service there too. When it comes to customer service, Help Scout checks all the right boxes.

E Commerce 52

E Commerce Customer Service Management Social Media 52

InMoment XI

NOVEMBER 20, 2023

AI-driven insights provide consumer behaviors and preferences, as well as uncover new trends and overall a more personalized experience. Customer retention rates and customer service can be improved by using AI to actively listen for qualitative feedback and elicit more valuable responses.

Customer Experience 324

Customer Experience E Commerce E-support Social Media 324

Happy or Not

OCTOBER 13, 2023

Holiday time customer service is your chance to shine and show your shoppers their presence and opinions matter. We’ve got you covered with these 10 tips for maintaining excellent holiday time customer service and increasing the basket size. But don’t worry.

Customer Service 36

Customer Service Multi-Channel Social Media Customer Expectations 36

Call Experts

DECEMBER 29, 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! It’s also a great way to build credibility with real customer insights. . Call Experts Top 5 Customer Service Blogs of 2022 . They are now moving towards a more personalized way of dealing with customers. Learn more here.

2022 52

2022 Blog Customer Service Contact Center 52

Win the Customer

SEPTEMBER 24, 2014

The divide between mature and immature companies isn’t based on the amount of budget dedicated to customer service or experience, but rather the attention given to gathering customer data and acting on customer insight. Customer Service'

Customer Service 136

Customer Service Customer Experience Customers Customer Insights 136

Eptica

DECEMBER 11, 2019

Date: Wednesday, December 11, 2019 Author: Pauline Ashenden - Marketing Manager Taking stock of customer service in 2019. Author: Pauline Ashenden - Marketing Manager As the end of the year approaches, now is the perfect time to evaluate how the customer service sector has performed in 2019.

2019 75

2019 Customer Service Social Media NPS 75

Eptica

APRIL 17, 2019

Date: Wednesday, April 17, 2019 Author: Steve Nattress - Product Manager Why collaboration is key to customer service success. Author: Steve Nattress - Product Manager In today’s competitive world, keeping customers happy is part of everyone’s job in the organization. Published on: April 17, 2019.

Customer Service 72

Customer Service E Commerce Contact Center 2019 72