PK

APRIL 16, 2018

Lenati’s strategy and customer insights experience pairs with ProKarma’s expertise in technology and digital engineering. BEAVERTON, OR and SEATTLE, WA (April 16, 2018) — ProKarma, a global IT solutions company, today announced a definitive merger agreement with Lenati, a Seattle-based customer experience strategy consultancy.

Telecommunications 40

Telecommunications Competitive Advantage Transportation Consulting 40

Think Customers

NOVEMBER 4, 2019

The automobile—a status symbol and one of the most common forms of transportation for nearly a century—is facing headwinds around the world as new transportation options proliferate and other factors cause more and more consumers to question the value of privately owned cars. auto sales are expected to be about 16.9

Automotive 40

Automotive Chief Customer Officer Transportation 2001 40

Eptica

APRIL 18, 2018

The intensity of competition makes it essential for brands to focus more on this part of their business if they want to retain their reputation and drive greater sales. You might also be interested in these posts: Why brands need to capture deeper customer insight from unstructured data. Share this page on: Tweet.

Travel 49

Travel Brands Airlines Customer Experience 49

Thematic

JULY 30, 2018

A great example of a company who has transitioned from time-consuming, manual customer feedback analysis to AI-powered, fast text analytics, practically in no time, is Greyhound. Greyhound is the well-known bus transportation network, with services across the United States, Canada and Mexico. . 3 major challenges Greyhound faced.

Net Promoter Score 90

Net Promoter Score Definition NPS Feedback 90

Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.

2021 52

2021 Customer Experience E-support Omnichannel 52

COPC

MARCH 23, 2020

Managers of Work-At-Home agents need the analytics and customer insights that a great knowledge management system provides.”. Work-At-Home not only removes the cost of the physical contact centre, but Work-At-Home also reduces transportation costs that are typically borne by companies. At COPC Inc.

Consulting 52

Consulting Government Technology Telecommunications 52

Martin Hill-Wilson

SEPTEMBER 22, 2016

Even though John Lewis is recognised for their online successes, they still keep their eyes focussed on what matters to their customers. For instance, online sales grew by 17% in their latest financial year, with m-commerce up by 34%. However they also spotted that their online sales go up in areas where they open a new shop.

Multi-Channel 83

Multi-Channel Insurance Customers Customer Journey 83

Wootric

FEBRUARY 14, 2019

Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. Guneet Singh. Melinda Gonzalez.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

QuestionPro Audience

FEBRUARY 22, 2018

Conducting research studies are one thing, but conducting a survey that actually generates insightful data is another. A well-written survey can provide the client with invaluable customer insights. Replace: Do you like Chicago’s public transportation system? Contact us at sales@questionpro.com. We can help!

Transportation 88

Transportation Insights Measurement Customer Insights 88

Gainsight

MAY 13, 2021

. “CSM [customer success management] is a fundamental shift in approach,” the Gartner report stated, “not simply a rebranding of existing post-sales services or account management. Consequently, gaps exist when employing existing sales or service technology solutions in an effort to properly address CSM needs.”

2021 52

2021 Customer Success Management Marketing 52

Currency Alliance

DECEMBER 19, 2022

In loyalty, this can be especially powerful in using distressed inventory to create greater customer value for members, in adjusting margins based on demand, or proactively managing program liability. This will allow brands to build greater affinity by anticipating customer objectives and being present when the customer needs your help.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

Currency Alliance

MAY 9, 2019

Consumers thought about cars and mass transit, while manufacturers of transportation assets thought about market share. Independent of market positioning, unique customer insight will become the primary competitive advantage. In fact, many airlines make more money from their loyalty programs than they do from ticket sales.

Loyalty 56

Loyalty Loyalty Programs Airlines Travel 56

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Currency Alliance

MARCH 20, 2020

share customer insight among partners, so you know how to maximize lifetime value for each customer, and can create more personalized engagement. What is important is how much of the investment is delivered to customers in the form of tangible value. On average, most brands that operate a loyalty program spend about 2.5%

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Travel 52

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Currency Alliance

FEBRUARY 26, 2019

Profit is derived from engagement that links directly to incremental sales. To build real equity in the relationships with customers, your program needs to be relevant to customers across all their touchpoints with the brand. And, your brand needs to be present in marketplaces beyond those sales environments controlled by you.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Gainsight

JANUARY 27, 2021

I spend hours in Gainsight every week gathering customer insight to understand where I should prioritise my time and actions. I work closely with the COM team, and using Gainsight allows us to manage accounts and drive success for our customers together cross-functionally. Customer Success is a company-wide commitment.

Management 52

Management Transportation Customer Success Customers 52

Currency Alliance

NOVEMBER 17, 2020

putting the customer at the center of your business model. Layering customer-centricity on top implies a single view of the customer – augmented with data from outside your business, and having the tools to make customer insight actionable. The implications of digital transformation include.

2021 52

2021 Loyalty Loyalty Programs Travel 52

Thematic

NOVEMBER 13, 2018

If they care this much about their customers you better also, if you want to stand a chance in today’s competitive market. Now we’ll talk about how you can actually capture those customer insights and respond to them in a way that works for you. Requires critical thinking to turn insightful findings into actions.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101