Customer Relationship Management Customer Relationships Customer Service Strategies Loyalty 
CSM Magazine
JUNE 22, 2023
In recent years, the importance of effective customer service strategies has become increasingly evident for businesses across various sectors. One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction.
ShepHyken
NOVEMBER 25, 2022
Essentially, transactional vs. relational customer service is the difference between a one-time purchase and lifelong customer loyalty. . Transactional customer service is low-effort and short-term: it focuses on getting the issue resolved efficiently, sometimes at the expense of experience.? .
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
OCTOBER 17, 2016
People are also likely to pay bills late or not pay them at all in protest at poor service – with almost half (48%) of consumers saying they had deliberately withheld or defaulted on a payment in the past for this reason. The wrath of frustrated customers, a damaged reputation and losses in sales and loyalty. Knowledge is key.
Kustomer
JUNE 1, 2023
By collecting, analyzing, and putting the copious amount of customer data that is available to good use, you can create customized experiences for your clients. That’s where a modern customer relationship management (CRM) system like Kustomer comes into play. So how do you get this data and where do you keep it?
TechSee
FEBRUARY 2, 2022
They can leverage software to offer customers conveniences like Interactive Voice Response (IVR), mobile functionality, and a range of self-service tools. of the world’s population using social networks, call centers recognize that consumers view social media platforms as viable channels of customer service. With 56.8%
Comm100
OCTOBER 8, 2016
Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.
Kustomer
JUNE 6, 2023
No matter which expectations you choose to prioritize in your CS strategy, it’s important to avoid getting overwhelmed by starting small and building from there. Here are seven key components to building a financial customer service strategy. Is your company meeting customer expectations?
Expert insights. Personalized for you.
52 
Let's personalize your content