Empowering Retail Staff: Training for Exceptional Customer Service
CSM Magazine
OCTOBER 25, 2023
Here are some of the key areas to focus on: Active Listening : Truly hearing what the customer is saying, asking clarifying questions, and showing genuine interest. Non-verbal communication is an essential skill for sales professionals. Clear Articulation : Conveying information in a clear, concise manner, free of jargon.
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