CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. The back-office resource required to record, schedule and report on jobs has been reduced, which in turn results in better service for our customers.

Innovation 52

Innovation 2013 2018 Customer Relationship Management 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

2016 267

2016 Innovation Marketing Insights 267

CSM Magazine

JUNE 5, 2024

“We use it for all aspects of the business from job reports and tracking, to financial management and accounting. BigChange is the complete Job Management system that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.

Connections 52

Connections Management 2018 Customer Relationship Management 52

Alida

DECEMBER 1, 2016

If banks weren’t already feeling the pressure from financial technology (fintech) startups, they should be now: Fintech companies are officially mainstream. Given how much this space has grown in the past decade, the mainstream adoption of new technologies in the financial industry shouldn’t come as a surprise. billion in funding.

Customer Experience 193

Customer Experience Financial Banking 2016 193

CSM Magazine

JUNE 17, 2024

The patented customer-facing technology combines GenAI, digital interactions, and telephony, providing infinite scale to enterprises, and hyper personalization to consumers, resulting in revenue acceleration and lasting customer relationships. Visit [link] to learn more.

Contact Center 52

Contact Center Healthcare Call Center Financial 52

Forrester's Customer Insights

JUNE 14, 2023

Our data at Forrester backs this up: Industry solutions grow at a compounded annual growth rate of 13.9%, a rate faster than horizontal customer experience tech. At Forrester, we see financial services firms […]

Financial 26

Financial 2023 Customer Experience Customer Relationship Management 26

Team Support

MARCH 28, 2024

This streamlined process results in a tangible increase in ROI, highlighting its efficacy as an investment that pays off in achieving both customer service excellence and financial goals. By facilitating efficient issue resolutions and superior engagements, TeamSupport fosters an atmosphere that nurtures long-term client relationships.

ROI 52

ROI Customer Service Return on Investment Customer Satisfaction 52

Team Support

MARCH 28, 2024

This streamlined process results in a tangible increase in ROI, highlighting its efficacy as an investment that pays off in achieving both customer service excellence and financial goals. By facilitating efficient issue resolutions and superior engagements, TeamSupport fosters an atmosphere that nurtures long-term client relationships.

ROI 52

ROI Customer Service Return on Investment Customer Satisfaction 52

CSM Magazine

MARCH 14, 2024

Using the BigChange job management system, which incorporates a tools mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence in one system, Green Spark has embraced technology to support sustainable business growth.

Management 52

Management E-support 2018 2013 52

CSM Magazine

OCTOBER 27, 2023

As firms compete to put the customer first, there have been all sorts of different tools created to help improve customer service , drive optimization for accounting processes and maximize overall customer value. The Evolving Landscape of Customer Service The finance and accountancy industry is undergoing major changes.

Customer Service 59

Customer Service Financial Banking Customers 59

CSM Magazine

OCTOBER 2, 2023

It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence. BigChange is an all-in-one job management system that typically replaces a series of separate systems.

2013 59

2013 2018 Customer Relationship Management 2020 59

Alida

MARCH 27, 2018

With more than 200 leaders in insight, innovation, marketing and customer experience in attendance, the luxurious MO was the perfect location for the sold-out, informative event. With this approach, Mandarin Oriental (MO) has built a long-standing reputation in service and strengthened its customer relationships over time.

Brands 124

Brands Hotels Rewards Programs Insurance 124

ShepHyken

JANUARY 7, 2024

This article describes it as “When every person thinks about how their actions will affect the customer’s experience, even employees who never have direct contact with those customers.” My Comment: Some customer service and CX principles are universal, regardless of the industry. It must become part of the company’s values.

2024 67

2024 Article Customer Service Contact Center 67

CSM Magazine

APRIL 18, 2024

” DSSL selected the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, after just one face-to-face demo.

Management 52

Management 2009 2018 Customer Relationship Management 52

Steve DiGioia

MAY 1, 2023

This includes hiring and training staff to deliver the desired level of service, developing and implementing customer service protocols and procedures, and investing in customer relationship management systems to track and manage customer interactions. This can lead to stagnation and ultimately harm the business.

Loyalty Programs 64

Loyalty Programs Social Media Loyalty Innovation 64

CSM Magazine

MARCH 7, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Automotive 52

Automotive 2018 Customer Relationship Management 2013 52

CSM Magazine

JULY 17, 2023

The new Analytics Dashboards are part of the BigChange job management system which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , financial management and business intelligence.

2013 52

2013 2018 Customer Relationship Management 2020 52

Horizon CX

DECEMBER 1, 2023

let’s explore a couple of real-world examples that illustrate the crucial link between CX and strategic goals: Amazon: Customer-Centric Innovation for Market Leadership Alignment with Strategic Goals: Amazon’s relentless focus on customer experience is tightly aligned with its strategic goals.

Customer Centricity 52

Customer Centricity Automotive E Commerce Fashion 52

CSM Magazine

OCTOBER 19, 2023

BigChange is a cloud-based ‘6 in 1’ solution incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

SEPTEMBER 6, 2023

The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.” ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app.,

2013 52

2013 2018 Customer Relationship Management Books 52

Alida

AUGUST 30, 2017

The Customer Intelligence Summit is a must-attend conference for marketing, CX, product innovation and market research pros. We also invited Sun Life Financial, Bauer Media UK and Keurig Canada to share three innovative ways of calculating ROI. Discover growth hacks to enhance customer relationships.

2017 100

2017 ROI Innovation Customer Relationships 100

CSM Magazine

OCTOBER 5, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

2018 59

2018 2013 Customer Relationship Management 2020 59

CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.”

Management 59

Management 2018 2013 Customer Relationship Management 59

CSM Magazine

JANUARY 12, 2024

” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

2018 52

2018 Customer Relationship Management 2013 2020 52

ShepHyken

SEPTEMBER 10, 2021

Use customer feedback and craft an action plan that addresses what your customers want from you. . Expectation: Customers expect innovation. Customers expect constant innovation. We are in an era where a company’s innovative experiences are as important as the quality of its products.

Customer Experience 100

Customer Experience Advertising Customer Expectations 2011 100

CSM Magazine

JUNE 22, 2023

In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence.

Travel 52

Travel 2013 2018 Customer Relationship Management 52

CSM Magazine

NOVEMBER 22, 2023

This allowed jobs to be signed-off on the customers’ own phone even from remote locations, such as at home. “At BigChange we’re dedicated to providing solutions that not only make operations smoother but also ensure financial success.

2013 52

2013 2018 2020 Banking 52

CSM Magazine

MARCH 8, 2023

NCS uses BigChange to live-link field engineers to the back-office support team, track in real-time its nationwide fleet of service vehicles and integrate with its accountancy package for financial management. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

2018 52

2018 Customer Relationship Management 2013 2020 52

CSM Magazine

NOVEMBER 14, 2023

.” EB Gas has now armed all field staff with a mix of mobile phones and tablets in order to access the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, in one system.

2018 52

2018 Customer Relationship Management 2013 2020 52

Horizon CX

FEBRUARY 29, 2024

Without clear expectations and consequences for inferior performance, employees may adopt a laissez-faire attitude toward customer service, resulting in perfunctory interactions. Show customers that they are valued and appreciated as individuals, not just as transactions.

Culture 52

Culture Customer Centricity Customer Satisfaction Loyalty 52

Customer Bliss

MAY 2, 2019

It takes skill to synthesize the knowledge you’ve gained and then disseminate in a way that will help leaders make financial, cultural, and leadership decisions. Rosalyn Curato , CCO of Allovue , a startup EdFinTech (education financial technology) company, knows how to leverage this skill.

Chief Customer Officer 149

Chief Customer Officer Financial Consulting Customer Retention 149

CSM Magazine

SEPTEMBER 28, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, FSE UK has created end-to-end digital workflows.

Books 59

Books 2018 Customer Relationship Management 2013 59

CSM Magazine

JANUARY 17, 2022

Since implementing the complete job management solution, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , financial management and business intelligence in one simple to use and easy to integrate platform, Pinnacle can record, monitor and control every task in real-time.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

APRIL 20, 2023

Zenarate AI Coach simulates real customer and prospect conversations and allows agents to practice and develop soft skills, adoption of best practices and ensures adherence to compliance practices. By creating closer connections, Startek delivers value for our clients, opportunity for our people and sustainable growth for our shareholders.

E Commerce 59

E Commerce Telecommunications Contact Center E-support 59

West Monroe

DECEMBER 11, 2022

” It's a story told time and time again: Companies that make strategic investments during a downturn—particularly in technological innovation—come out of them on top. Customer Experience. Customer relationship manager and client communication functions. Customer outreach and communication.

Banking 52

Banking Marketing 2008 Financial 52

Gainsight

FEBRUARY 28, 2024

Their dedication to revolutionizing customer experience. These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. In a world where customer retention reigns supreme, their insights are invaluable. What unites them?

Customer Success 52

Customer Success Chief Customer Officer Innovation Customer Centricity 52

Beyond Philosophy

NOVEMBER 30, 2023

One of the best things I ever did in my corporate role, where I oversaw the experience program, was to get somebody from the finance team to sit in on my meeting to qualify everything we did in financial terms. Finance is also helpful regarding pricing strategy, customer profitability, and determining the lifetime value of customers.

Net Promoter Score 78

Net Promoter Score Engagement Customer Centricity NPS 78