Strategic customer success: minimizing post-sale chaos with Tim Conder.
ChurnZero
DECEMBER 21, 2023
To make the right choices, however, you need a deep understanding of what your customers need and expect from you. However, the process never stops, so when there’s a customer need that you don’t get to the first time around, come back around and prioritize it the second time. Then, think about leadership in general.
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