West Monroe

JULY 30, 2023

Whether there’s a budget set aside or room to dig internally to reallocate, the shift to customer centricity will prove a strong ROI in today’s market. Download our 2023 Outlook. Leverage distributed banking as a growth method. The threat of deposit runoff remains top of mind. get the outlook ×

Banking 52

Banking 2023 Multi-Channel Financial 52

Ecrion

JUNE 12, 2018

Guess you’re not interested in increased revenue, happy customers, or a significant ROI. Creating a stellar customer experience — or, another acronym, CX — provides an incredible ROI, gives you customer loyalty like you wouldn’t believe, and new customers based on what your customers say about your company.

Communication 59

Communication Management Document Telecommunications 59

Ecrion

JUNE 12, 2018

Guess you’re not interested in increased revenue, happy customers, or a significant ROI. Creating a stellar customer experience – or, another acronym, CX – provides an incredible ROI, gives you customer loyalty like you wouldn’t believe, and new customers based on what your customers say about your company.

Communication 59

Communication Management Document Telecommunications 59

CSM Magazine

AUGUST 22, 2019

That’s why we’ve gathered together those leading customer support and experience (CS/CX) from the world’s most influential brands to set the bar for omnichannel support and ensure we are meeting the needs of customers of the future. You can download the brochure for the customer service summit here. About the Author.

Customer Service Strategies 40

Customer Service Strategies Customer Service Airlines Chief Customer Officer 40

Quadient

JULY 25, 2022

Cloud-based journey mapping tools maximize ROI by letting you identify critical touchpoints and prioritize the most impactful improvements for your transformation strategy. . Download the full case study to learn more. . Bring science to CX by strengthening the opinions of specialists with real customer data. Customer Communications.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Touchpoint Customers 52

Comm100

MAY 13, 2020

Research shows that companies with extremely strong omnichannel customer engagement retain on average 89 percent of their customers, compared to 33 percent for companies with weak omnichannel customer engagement. Shopping for an omnichannel solution can be intimidating. Shopping for an omnichannel solution can be intimidating.

Omnichannel 59

Omnichannel Download Return on Investment Customer Engagement 59

Ecrion

JUNE 12, 2018

Guess you’re not interested in increased revenue, happy customers, or a significant ROI. Creating a stellar customer experience – or, another acronym, CX – provides an incredible ROI, gives you customer loyalty like you wouldn’t believe, and new customers based on what your customers say about your company.

Communication 40

Communication Management Document Telecommunications 40

Kustomer

AUGUST 3, 2021

New York, NY – August 3, 2021 – Kustomer , an all-in-one, top-rated AI-powered CRM for modern customer experiences, today releases findings from Forrester’s Total Economic Impact™ (TEI) study showing that organizations that switch to Kustomer see up to a three-year 422% in return on investment (ROI). Download Study.

ROI 98

ROI Net Promoter Score E Commerce Return on Investment 98

Comm100

JANUARY 14, 2020

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. They were sold on the idea of omnichannel engagement, but their operations didn’t back it up — what use are all the channels in the world if your customer’s story and data are kept in silos?

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

NICE inContact

OCTOBER 3, 2018

It seems like the “adoption of omnichannel” has appeared on all of the annual industry prediction lists for at least the last four years. This is because omnichannel isn’t a quick win, passing fad. In a study by ContactBabel, only 15% of companies surveyed said they were able to deliver an omnichannel experience.

Omnichannel 48

Omnichannel Multi-Channel ROI Download 48

Playvox

JUNE 6, 2023

As a call center leader looking to sell an investment in WFM software to your CFO, you need to tie your business case and associated return on investment (ROI) to one or more strategic business priorities. Focus on the strategic business and financial benefits to the company and how it will deliver an impactful ROI.

Contact Center 66

Contact Center Return on Investment ROI Financial 66

Comm100

JANUARY 25, 2022

At the center of this, and key to empowering your agents to provide customized support, is an omnichannel platform. . Digital omnichannel platforms connect every key digital channel together, whether that be live chat, email, social media, or even SMS. Typical chat routing scenarios include: .

2022 96

2022 Omnichannel Download Social Media 96

Playvox

JUNE 22, 2023

As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc. Do you have the right technology in place to measure and support optimal CX, a hybrid workforce, and omnichannel support? Is your call center prepared?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

BirdEye

NOVEMBER 3, 2020

For example, brands focused on personalized customer experiences and customer loyalty as their top KPI had an ROI of 3x or more. Developing an omnichannel approach can help cross-functional teams stay on top of the customer experience and delight them at every step of the customer journey. Download our comprehensive guide.

Customer Centricity 98

Customer Centricity Net Promoter Score Touchpoint Multi-Channel 98

Hello Customer

OCTOBER 13, 2021

these will never create the seamless and efficient omnichannel customer experience that yields the business results you were hoping for. Download our eBook: "NPS, CSAT or CES? Download our eBook: Demystifying AI for CX tools. The ROI for each improvement will vary based on the business area.

NPS 98

NPS Net Promoter Score E-support E Commerce 98

Strativity

NOVEMBER 30, 2022

In an omnichannel age, every type of communication is an opportunity to build rapport, so don’t chase every sale as if you’re interacting with a consumer for the first time. Download the Material Fidelity Index now. . Slacking on communication = red flag #1. That’s why Material created Fidelity.

Consumers 52

Consumers Brands Multi-Channel Touchpoint 52

CSM Magazine

MARCH 18, 2021

Now is the perfect time to combine the cloud with advanced, omnichannel Voice of the Customer (VoC) analytics. Meanwhile, opt for a solution set that scales readily with changing customer and business requirements and delivers quick win features to maximize ROI. What could go wrong and how to avoid the pitfalls? About the Author.

Omnichannel 52

Omnichannel Technology ROI Download 52

Avaya

APRIL 24, 2017

Consider that a typical customer now owns three personal mobile devices , each with anywhere from 10 to 20 downloaded apps. Most challenging of all, they must do this in a way that shows tangible ROI and improves TCO. The key is investing in an extensible, omnichannel customer engagement solution.

Customer Journey 59

Customer Journey Multi-Channel Contact Center Customer Journey Mapping 59

Avaya

APRIL 3, 2017

Over 50,000 apps were being downloaded per minute through the Apple App Store, and over 20 million messages were being sent via communication apps like WhatsApp. These apps need to be easy for IT to create, deploy and manage, and they must be agile enough to serve multiple departments to improve ROI and TCO.

Contact Center 57

Contact Center Customer Journey Mapping Customer Journey 2014 57

Stella Connect

MARCH 28, 2017

Online shopping, omnichannel offerings and technologies, and experiential retail have laid waste to the old “stack ‘em high and let ‘em fly” business model. It’s time to fully embrace an omnichannel approach to sales. But this is how many brick-and-mortar retailers operate. By “operate,” I mean “live to see another day.”. What’s Next?

Retail 40

Retail Brands 2009 Omnichannel 40

Comm100

FEBRUARY 5, 2018

Multichannel and Omnichannel Software. Others may have tools that allow companies to partake in multichannel or omnichannel customer engagement. How different campaigns are performing with customers (the ROI of paid vs unpaid campaigns). Multichannel and Omnichannel Software. CRM Software. Live Chat Software. PR Software.

Social Media 49

Social Media Customer Engagement Engagement Marketing 49

Comm100

FEBRUARY 6, 2018

Company Seeks Omnichannel Customer Support Software. Need : Customer service software, sales tools, omnichannel software, live chat software. Zendesk divides its software into separately priced sub-products, meaning that to get its full omnichannel functionality, you have to pay more. Company Seeks Tool for Advanced Marketers.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42

Comm100

FEBRUARY 7, 2018

Remember that not every company or every plan has the same hidden costs, and that some are very minor when compared to the ROI that they’ll bring you. Customer engagement software is an essential part of creating a frictionless, omnichannel customer experience. Free Download] Live Chat Benchmark Report 2018. Download Now.

Customer Engagement 41

Customer Engagement Engagement Social Media Customers 41