Beyond Philosophy
MARCH 16, 2023
I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. Guess what? It’s at an all-time low for the last 17 years.
Upstream Works
MARCH 16, 2023
Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect.
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TechSee
MARCH 16, 2023
Artificial intelligence (AI) is designed to automate manual tasks and processes. As the leader in computer vision solutions for the service industry, we at TechSee work with large organizations to help them utilize AI to automate service for their products.
inQuba
MARCH 16, 2023
What’s the impact of customers’ experiences on business growth? The positive relationship between customer satisfaction and business revenue is well understood.
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
CSM Magazine
MARCH 16, 2023
There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. International Pi (π) Day is held every year on March 14.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
MARCH 16, 2023
New solution improves contact center operations and captures new financial upsides by uncovering organizational operational inefficiencies.
Interactions
MARCH 16, 2023
Interactions was awarded not one but two prestigious Stevie Awards at the 17th Annual Stevie® Awards for Sales & Customer Service , acknowledging our outstanding use of technology and partnership with NVIDIA.
CSM Magazine
MARCH 16, 2023
In current times, where emotions and logic play a hand in hand for us to navigate through the world and coexist, emotional intelligence proves to be a valuable asset to do so.
Forrester's Customer Insights
MARCH 16, 2023
I don’t follow the Eurovision song contest closely, but I know that ABBA famously won decades ago with “Waterloo” and that a few other contest winners – Celine Dion, Måneskin – have achieved global success afterwards. This year, though, an article about Eurovision got my attention.
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
CSM Magazine
MARCH 16, 2023
Customer service management is a complex field that requires careful analysis and the ability to craft persuasive essays. Writing an essay about customer service management can be both challenging and rewarding.
Optimove
MARCH 16, 2023
The question that should be on every iGaming operator’s mind is, “How can I get players hyped and engaged more than ever for the mega-sporting event that is March Madness?” Better yet, how do you do all that while standing out from your competitors?
Feedbackly
MARCH 16, 2023
Have you ever wondered why Feedbackly is so popular? Well, it’s no surprise, given that we have cultivated a reputation for being an iconic, if not the best CX software provider for years!
West Monroe
MARCH 16, 2023
Generative AI products like ChatGPT have introduced a new era of competition to almost every industry. As business leaders seek to quickly adopt ChatGPT and other products like it, they are shuffling through dozens, if not hundreds, of use cases being proposed. What are we seeing?
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
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Daniel Group
MARCH 16, 2023
This content is password protected. To view it please enter your password below: Password: The post Protected: Customer Service Training—Not Right Now, I’m Too Busy doing it Wrong! appeared first on The Daniel Group. CX Training
Knowmax
MARCH 16, 2023
The post How To Improve Customer Satisfaction In BPOs? appeared first on Knowmax. Customer Experience customer satisfaction in bpo call centers customer satisfaction in bpo industry
Brad Cleveland
MARCH 16, 2023
When you think about innovation and growth in the future, what’s your role as a leader? Are there steps you need to take that are a little bit uncomfortable or require some courage?
Forrester's Customer Insights
MARCH 16, 2023
High Prices Have Bouyed Revenue Growth In 2022, the amount of money U.S. consumers spent (what the Bureau of Economic Analysis calls personal consumption expenditure, or PCE) increased by 9% over 2021. Not all of that is considered “real” spending – that is, people buying more stuff.
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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.
Daniel Group
MARCH 16, 2023
What Makes Customers Feel Important? Hear from a CX Research Analyst “I think that’s one of the biggest things I see is that personal touch, and for them it also makes them feel special. For example, I had a man say, “You know what?
Helpware
MARCH 16, 2023
The BPO industry in Africa is rapidly expanding, showcasing an impressive annual growth rate of 5.6% projected to continue between 2021 and 2028. This trend underscores the tremendous potential for businesses to tap into Africa's burgeoning BPO sector. BPO Machine Learning Data Annotation
dscout People Nerds
MARCH 16, 2023
End-to-end user research platform acquires Panelfox, establishes international footprint, and expands executive management team
SurveySparrow
MARCH 16, 2023
To conduct successful 360 degree appraisals for your firm, you need a great 360 degree appraisal format. In this blog we will: Define a 360 appraisal format Explore 9 types of 360 feedback formats Answer common FAQs about 360 degree appraisals What is a 360 degree appraisal format?
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Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
SmartKarrot
MARCH 16, 2023
Role: VP of Customer Success Location: Austin, TX, United States (On-site) Organization: ShipperHQ As a VP of Customer Success, you’ll create and put into action ideas to boost client retention and decrease customer churn.
Centercode
MARCH 16, 2023
For organizations that run and manage their own Alpha, Beta, and Field Tests, the Customer Validation Team plays a vital role in product development. As the liaison between testers and product teams, their recommendations enable the customer-driven decision-making that increases product success.
Forrester's Customer Insights
MARCH 16, 2023
Last week, The Washington Post did a deep dive on how a publication used “commercially available” mobile data to out a Catholic priest as a Grindr user and visitor of a gay bar, ultimately forcing him to resign.
Centercode
MARCH 16, 2023
Finding and selecting the right group of testers to beta test your product is something that you’ll likely spend a lot of time and energy doing. It’s one of the most important steps for a successful beta test.
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Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
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