CSM Magazine

FEBRUARY 10, 2021

In modern business strategies, social media play a huge role, as for startups, as for established brands. Instagram in particular, is one of the most comfortable and useful spaces for developing a business. The secret of success lies in the ultimate connection that is grown between consumers and brands. Instagram can be an instrument not for promotion solely, but for communication with the clients as well.

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Social Media E-support Communication Brands 52

GetFeedback

FEBRUARY 10, 2021

From customer service to customer satisfaction and loyalty, here are 20 quotes to motivate you to deliver a great customer service experience.

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Customer Service Customer Satisfaction Loyalty Customers 195

ShepHyken

FEBRUARY 10, 2021

You may or may not know that I’m a magician. Some of you may know that I’m also a musician. But today I want to talk about being a magician. Growing up throughout high school and college I performed at parties, corporate events and comedy clubs. That experience in show business gave me the stage chops to start my business as a professional speaker. I share this background to give you some context.

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Magazine Entertainment B2C Customer Service Training 125

ReviewTrackers

FEBRUARY 10, 2021

Corporate reputation management is a combination of strategies that are used to shape consumer perception of your brand. Today, consumers rely on current customers to tell them whether or not a business is worth their time and money. Consumers look at feedback from online reviews and social media to use in their decision making when selecting a business. .

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Management 2017 Social Media 2015 123

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

The DiJulius Group

FEBRUARY 10, 2021

5 Quick Tips to Help you Make Price Irrelevant 1. Customer Service Feature Story HUMANIZING OUR FUTURE “In the digital revolution, excellent human interaction skills become a premium advantage.” Technological innovations and the rise of artificial intelligence (AI) have caused tremendous dislocations in today’s workplace. But the best customer service companies recognize the competitive opportunity.

Innovation 82

Innovation Article Customer Service Technology 82

Kustomer

FEBRUARY 10, 2021

We’re back again for our SECOND blog in a series about how CX organizations tackle every day challenges with the help of the Kustomer Platform: CX Stories From the Frontlines. There is rarely a magic bullet to our CX problems, but it’s helpful to understand how other companies are tackling similar issues. In this month’s edition, we discuss how a business was able to understand BPO performance through Kustomer, how reporting can identify top contact reasons in specific geos, and the power of uni

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Insurance 2021 Leadership Information 98

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers. In this guide, we’ll lay out a seven-step customer success strategy you can use to promote winning outcomes for your clients: Prioritize a culture of customer success.

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Customer Retention Customer Success Customer Journey Mapping Customer Journey 87

CSM Magazine

FEBRUARY 10, 2021

Macro 4’s new out-of-the-box self-service portal caters to rising demand from companies that are fast-tracking digital initiatives. . Macro 4 , a division of UNICOM ® Global , has launched an out-of-the-box self-service portal that companies can set up within days to give their customers secure online access to information and documents relating to their customer journeys.

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Document Information Customers Management 59

Magellan Solutions

FEBRUARY 10, 2021

Let’s upgrade your business now by getting an After Hours Answering Service! You’re a proud owner of your business. You have poured your heart and sweat into managing it and growing it. You hire the best people as much as you can, and you wake up every day to get a head start. But one day, you begin to see a decrease in satisfaction. Customers start to complain about the lack of a 24/7 service.

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Call Center Multi-Channel Banking Consulting 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

SMG CX

FEBRUARY 10, 2021

Great insights start with great feedback—and great feedback depends on a healthy sample of responses. But as much as we’d love for customers to offer abundant, thorough, and honest feedback purely out of the goodness of their hearts—we know that’s not always the reality.

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Feedback Customer Experience Management Engagement Customer Experience 52

Oracle

FEBRUARY 10, 2021

How are your goals for 2021 coming along? Are there are too many things to get done, and you’re having trouble focusing on everything at once? If you’ve got many to-dos and goals set for this year but need a little help getting things accomplished, check out these nine apps that will get you organized and motivated. Take a project management approach.

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2021 Download Measurement Management 75

iPerceptions

FEBRUARY 10, 2021

How do integrations help add context to your disparate data sources and help you better understand and boost CX? We take a look in this post. The post How Customer Data Integration Leads to CX Mastery appeared first on Astute.

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Customers Voice of Customer 62

NICE inContact

FEBRUARY 10, 2021

Do you ever feel like you’re running a cost center rather than a contact center? Without performance management you may be experiencing high attrition rates and training costs, or low productivity and engagement rates, which can make the contact center feel like a necessary evil – rather than the true value-added function it is.

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Contact Center ROI Management Engagement 62

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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?

Customer Experience

GetFeedback

FEBRUARY 10, 2021

Seamlessly connect feedback data with Salesforce data to gather and act on insights that improve online customer experiences and drive business results.

Connections 74

Connections Feedback Insights Customer Experience 74

PK

FEBRUARY 10, 2021

Recently, Authentic Brands Group, which owns Forever 21, Brooks Brothers and Lucky Brand, announced its plans to introduce an umbrella loyalty program across a large number of brands within its […]. The post Managing loyalty in a multi-brand organization appeared first on PK.

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Loyalty Brands Management Loyalty Programs 52

Lithium

FEBRUARY 10, 2021

Looking for insights to bring to your next team meeting? In case you missed it, we recently released Volume 2 of the Khoros Smart Social Report. Our Strategic Services team dug into Khoros Intelligence, native platform insights, and third-party data to identify three major trends impacting brands in 2021, along with the subtle trends that ladder into them.

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2021 Consumers Brands Insights 52

Magellan Solutions

FEBRUARY 10, 2021

Virtual Office Assistant Can Help Maximize Your Processes. Advent of technology made everything turn things virtual. This made repetitive tasks easier and faster. Assistants are often hired as a support in whatever position a person may be in. . But what if hiring an in-house talent is expensive? Startups and small to medium businesses can relate. Why Choose A Personal Assistant Online from a Philippine BPO Company?

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2013 Call Center Consulting Communication 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Brad Cleveland Blog

FEBRUARY 10, 2021

Customer service initiatives have enormous potential to improve customer experience and boost strategic value. For example, customer service can provide the broader organization with powerful insight on customers, products, services and processes. When this information is captured, identified, assimilated and turned into usable knowledge, it can literally transform an organization’s ability to identify and meet customer expectations.

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Customer Service Customer Expectations Customers Insights 32

Magellan Solutions

FEBRUARY 10, 2021

Exploring the Philippines BPO Geography. The Philippines has 7,640 islands that have different cultures. The diversity is evident because of the various ethnicity in different regions. It is the reason why foreign corporations love to outsource in the country. The Philippines BPO has the reputation of being flexible in any industry. The call centre companies came from different regions of the country.

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Call Center Contact Center Consulting Culture 52

Brad Cleveland Blog

FEBRUARY 10, 2021

Customer service initiatives have enormous potential to improve customer experience and boost strategic value. For example, customer service can provide the broader organization with powerful insight on customers, products, services and processes. When this information is captured, identified, assimilated and … Continue reading → The post Principle #5: Customer Service Initiatives Can Lead to Significant Strategic Value appeared first on Brad Cleveland.

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Customer Service Insights Customers Information 26

GetFeedback

FEBRUARY 10, 2021

SurveyMonkey's CX leaders share trends and advice for providing support at scale.

Customer Relationships 195

Customer Relationships 2021 Customers Article 195

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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.

Customer Experience

SmartKarrot

FEBRUARY 10, 2021

Role: VP, Customer Success – AMERICAS Location: Fairfax, VA, US Organization: Daon As a VP Customer Success, you will ensure profitable delivery of customer deployments and consulting projects. Identify new sources of consulting services revenue. Correspondence with the customer on project status, issues, risks, changes to requirements, customer satisfaction.

Customer Success 10

Customer Success Consulting Customers Feedback 10

Vanilla Forums

FEBRUARY 10, 2021

“How likely is it that you would recommend our product/service to a friend or colleague?” Have you ever seen this question? It’s usually accompanied by a slider or a way to choose a score from 1 to 10. This is called a Net Promoter Score. Be kind to those brands, if you love them. If you reply with a 9+, you are counted as an “promoter”. If you select a number under 6 you are considered a “detractor”.

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NPS Net Promoter Score Measurement Brands 59

Centercode

FEBRUARY 10, 2021

E-commerce had been trending steadily upward for years. Then the pandemic came along and did exactly what you’d expect a globally disruptive force to do: It changed everything very, very quickly. What happened exactly? The U.S.

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E Commerce 2020 2019 Customers 52

Uplight

FEBRUARY 10, 2021

While the tag line of the AESP (Association of Energy Service Professionals) Conference last week was Charging Forward, pivoting was a central theme. The energy industry is no doubt charging forward, but also pivoting to address some of the challenges brought on by the pandemic. Some of the areas pivoting in our industry include: DER Read More. The post Charging Forward and Pivoting at the 2021 AESP Conference appeared first on Uplight.

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2021 Events 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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