What Every C-Suite Leader Needs to Know about Customer Experience
Experience Investigators by 360Connext
NOVEMBER 8, 2022
What Does Customer Experience Success Mean to Your C-Suite? There’s a scenario that seems to repeat itself. The CEO or another C-suite leader gets excited about customer experience. So they decide to commit to this idea – that creating better customer experiences will lead to happier customers, leading to better results. They sometimes stop there. They might talk about this idea in meetings or even ask someone to lead this focus, but maybe not with a full title or team.