Sat.Aug 08, 2020 - Fri.Aug 14, 2020

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Empower Your Team with Better Customer Data Quality


Your customer database is the foundation for the work that you do.

2020 98
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Customer Service vs. Customer Experience: What is the Difference


Customer service and customer experience are vital for long-term business success. Customer service is an important piece of your overall customer experience, and customer experience is the key driver of customer loyalty. Feed generated with FetchRSS

2020 121

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The Power of Successful Conversation (Within a CX Role)

Horizon CX

This blog is about human to human interactions and emotions—you know, the kind of interactions that those of us within the Customer Experience discipline profess to know the most about and have spent the most time mastering the art of conversation.

2020 52
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How to Build Customer Trust: 4 CX Leaders Share

Experience Investigators by 360Connext

Trust is a core factor in facing the future of CX. There are known challenges and many, many unknowns in the months ahead. Customers are figuring out the “next normal” and what that means to their daily experiences.

2020 271
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The 2023 Customer Experience Management Value Index

Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.

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Guest Post: 5 Inevitable Tips That Can Ensure a Superb Customer Experience


This week we feature an article by Rakshit Hirapara , a content marketer at PeddleWeb. He writes about the importance of ensuring a positive customer experience, especially during a world crisis. The customer experience (also referred to as CX) seems like a simple concept.

2020 143

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Getting Started with a Customer Success Program at Lucid


In our latest installment in the CXO Series , we sat down with Stephanie Comardelle, Vice President of Customer Experience, Success, and Solutions at Lucid to discuss what it takes to implement a stakeholder engagement plan at a time when there is so much going on as well as how they are managing their new customer success program. .

2020 155
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How The Financial Industry Should Use Digital Feedback to Boost Customer Loyalty


This guide covers how financial institutions can collect feedback to improve the digital experience and build long-lasting relationships with customers. Guides

2020 221
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Be Nice—It Doesn’t Cost You Anything


What does it cost to be nice? Some would say, “Nothing.” When it comes to people interacting with people, that’s probably true. It’s a smile, a wave, a head nod or some other gesture. It’s a genuine “thank you” or another comment to share your appreciation for your customer.

2020 149
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The 5 Rules of Behavioral Journey Mapping

Beyond Philosophy

We’ve recently trained some of our clients on journey mapping. During the process, I realized that there is a lot that people don’t know about it—and that they needed a few rules to help them make the most of the exercise.

2020 187
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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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How Live Chat Helps You Shape Customer Journey

ProProfs Chat

Imagine being in your customers’ shoes. You’ve landed on the website due to a certain search query and find the product you need. You add it to the cart and are ready to check out. But the moment you reach the checkout page, you realize that you don’t have an account and are requested to sign up now.

2020 116
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How SaaS companies can improve their customer experience


An overview of key strategies SaaS businesses can employ to improve and enhance their customer experience. Articles

2020 195
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5 Top Customer Service Articles For the Week of August 10, 2020


Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How to Increase Customer Loyalty: 5 Customer Retention Strategies by Christopher Hutchens. SmartBug) In this blog, we look at five customer retention strategies that you can implement to deliver more value to your customers and increase customer loyalty.

2020 97
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How to Make Your Experience Easy and Gain Growth

Beyond Philosophy

Do you know what annoys me? When I go into an organization, and they say their goal is to delight customers at every moment of contact. Honestly, it sounds exhausting, for both the team and your customers. After all, how much joy do you need to buy paper towels?

2020 182
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How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

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Business Success Tips Based On 25 Yrs Of Marriage

Doing CX Right

Today is my milestone 25th wedding anniversary. Having come from divorced parents, it’s a big deal for me.

2020 105
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Virtual Training Facilitation Requires a Unique Skill Set

Integrity Solutions

Virtual training is here to stay, and to get the full advantages of it, your facilitators need to go beyond knowing the material and having classroom experience to develop an entirely different skill set (and mindset). Virtual training is finally stepping out from the shadows and onto center stage.

2020 117
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4 Strategies to Drive Customer Loyalty: Post-Pandemic Edition

CSM Magazine

In today’s irregular world you need to make sure your customers are loyal to your brand. Anastasia Tatsenko, Head of Sales and Customer Success at NetHunt CRM explains. In the regular world, obtaining customer loyalty is an important goal for any business to achieve.

2020 85
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eNPS – Track and Grow your Employee Satisfaction


Loyal and engaged employees are essential for a company’s ability to not only sell a product or service, but also to create brand ambassadors that will promote it as a great place to work.

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Is Your CX Program Delivering the Results You Had Hoped?

When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.

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How to Find New CPG Customers During a Pandemic


Finding new customers during a pandemic is not for the faint of heart, just ask any CPG brand these past few months! But we have a market research primer to help brands sort out finding and engaging undiscovered segments. And cleaning products offer lots to learn from right now!

2020 98
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The Accountability Framework for Product-Led Growth Metrics


In order to ensure shared accountability for product-led growth metrics, start by defining the metrics that matter most within the 5 growth pillars: Acquisition, Activation, Revenue, Retention & Referral. Utilizing Interact’s SaaS Actionable Metrics Framework can help you do this.

2020 111
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How to Send Automated Emails: A Comprehensive Guide


We already know emails are cheap, essential, and useful communication tool in our everyday life. billion , which was the approximate number of email-users globally in 2019, and it will grow to 4.48 billion users around 2024.

2020 95
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What is Contact Center Quality Assurance and How is it Managed?

Advantage Communications

Cus tomer service is crucial for the success of your business.

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5 Ways to Supercharge Your CX Strategy

Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!

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016: The Practice with Seth Godin

The DiJulius Group

This week, customer experience expert John DiJulius interviews the legendary Seth Godin, entrepreneur, author, speaker, leader, and visionary. Seth Godin is the author of 20 books that have been bestsellers around the world and have been translated into more than 35 languages.

2020 105
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The New Normal: Understanding the Employee Experience in the (Remote) Workplace


We’re all still trying to figure out the rules of this post-COVID world. We’re used to change being incremental. But the pandemic has changed everything overnight. If we want to deliver the best customer experience when the world has turned upside-down….

Blog 93
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Improving Employee Engagement Boosts Customer Experience [Infographic]


The success of your business relies on your customers. Better customer engagement helps to build a stronger relationship between your business and your customers. But did you know that employee engagement is just as important as customer engagement for creating stellar CX?

2020 105
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9 Must-Have Integrations to Level Up Customer Success Software


It’s generally considered good life advice to forgo trying to be all things to all people – and the same goes for products. At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t.

2020 87
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Stay Ahead of the Game

Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!