Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. There’s an avalanche of text data out there. That’s where text analysis, or text mining, comes into play. The market reacts, and reviews pour in.

Social Media 157

Social Media Feedback User Experience Insights 157

Lumoa

APRIL 28, 2024

78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024. That’s where customer experience platforms come in. The pressure is rising for businesses to step up their CX game.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

InMoment XI

APRIL 24, 2024

At its core, a healthcare contact center is a centralized hub equipped with trained personnel and technology to manage inbound and outbound communications related to healthcare services. If you aim to enhance experiences across all interactions, InMoment’s XI Platform offers support for over 41 languages and dialects.

Contact Center 260

Contact Center Healthcare Insurance Social Media 260

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis.

Social Media 83

Social Media Feedback Banking Automotive 83

SurveySensum

JUNE 6, 2024

For any big or small business, to improve customer satisfaction or earn loyalty, you need to listen to your customer’s feedback and their experiences. They often struggle to find a cost-effective solution that provides comprehensive survey creation, distribution, and analysis capabilities. But fret not!

2024 52

2024 Demo Feedback Document 52

Experience Investigators by 360Connext

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. But today’s C-Suite is still questioning the value of customer experience and asking if investing in CX is worth it.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Thematic

DECEMBER 10, 2023

In academic research as well as in the business landscape, qualitative data analysis plays a crucial role in understanding and interpreting non-numerical data. It’s qualitative data analysis which makes sense of stories and personal narratives in anthropology and related fields.

Social Media 62

Social Media Feedback Insights Culture 62

SurveySensum

JUNE 3, 2024

Qualtrics is a powerful customer experience management tool widely recognized for its advanced features, robust analytics, and scalability. It is a preferred choice for large enterprises and organizations that require sophisticated survey tools, in-depth data analysis, and extensive customization options.

2024 52

2024 Demo Consulting 2023 52

Thematic

APRIL 3, 2024

By using their feedback to improve customer experience for all. Smoother customer experiences, better products, bigger cart sizes—it all starts with understanding your customers by using their feedback. Balance comprehensiveness with customer experience by offering a mix of short surveys and other channels.

Social Media 62

Social Media Feedback NPS Insights 62

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. How would you describe your experience with us?

Feedback 83

Feedback Net Promoter Score NPS Customer Satisfaction 83

GetFeedback

JANUARY 28, 2019

It comes from knowing what that score really means to your organization and learning how you can continue to improve your customer’s experience. Usually, this is stored in a customer relationship management (CRM) tool, like Salesforce. Use cohort-based NPS analysis . More NPS survey results analysis.

NPS 246

NPS Net Promoter Score Insights Connections 246

Lumoa

FEBRUARY 7, 2023

Voice of the Customer (VoC) is a research technique aimed at gaining a thorough understanding of the customers’ perceptions, experiences, and emotions toward a business. Implementing a VoC program will help you understand your customers better and know where to focus your efforts on improving the customer experience.

Customer Centricity 169

Customer Centricity Voice of Customer Social Media NPS 169

SurveySensum

MARCH 20, 2024

Did you know that 72% of customers will share a positive experience with 6 or more people? Now, understand the importance of creating a positive customer experience for your customers. Well, Customer Experience Management is the solution! With the help of robust customer experience software !

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

BirdEye

MAY 30, 2023

To leverage this opportunity, companies use it to gain a better understanding of their customers through SMS text message surveys. Research shows that 48% of customers prefer direct communication from businesses through text messages. Moreover, text messaging has a 209% chance of receiving a response.

Insights 95

Insights Net Promoter Score Events Feedback 95

SurveySensum

MARCH 15, 2024

This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics. I know I know market research can be tedious and it can take a lot of time and effort from you and your team. Well, it’s not.

2024 52

2024 Marketing Demo NPS 52

SurveySparrow

FEBRUARY 24, 2024

Customer sentiment analysis lets you hear what’s really being said between the lines. I have mentioned some of the best practices you must follow while conducting sentiment analysis. (Oh, So… What is Customer Sentiment Analysis? How Does Sentiment Analysis Work? Shocking, right? That’s not it.

Definition 52

Definition Social Media Feedback Customers 52

BirdEye

JULY 24, 2023

All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. In this guide, you’ll learn everything you need to know about customer feedback analysis to grow your business. Table of contents What is customer feedback analysis? How to conduct customer feedback analysis?

2023 98

2023 Feedback Social Media Net Promoter Score 98

Retently

MARCH 20, 2024

What can the CATI survey do for your research? Key Takeaways CATI (Computer Assisted Telephone Interviewing) upgrades traditional phone surveys with modern technology, enabling multilingual support, better respondent management, and direct data entry into a structured database. Let’s explore what they entail.

Connections 78

Connections Insights Feedback Technology 78

BirdEye

SEPTEMBER 15, 2023

With Artificial Intelligence, sales teams can change how they approach selling and significantly increase lead generation, lead conversion, and overall customer experience. Mckinsey’s research suggests that about one-fifth of sales teams can benefit from automating certain tasks, and AI can definitely play a strong role in that.

Sales 109

Sales 2023 Demo Social Media 109

Thematic

JULY 11, 2022

When you have a lot of text feedback, like open-end survey responses, app review comments or twitter threads, how do you begin to make sense of it all? One of the best approaches is to uncover themes in the data using thematic analysis. Thematic analysis is a systematic method of analyzing qualitative data. What's a theme?

Roadmap 77

Roadmap Banking NPS Feedback 77

Ascribe

JULY 19, 2023

[FOR IMMEDIATE RELEASE] CINCINNATI, Ohio, July 19, 2023 Ascribe, a leading provider of SaaS text analysis solutions, announces the integration of cutting-edge Generative AI in CX Inspector with Theme Extractor and AI Coder with Theme Extractor. CX Inspector delivers better insights from open ends, faster.

2023 52

2023 Customer Experience Professionals Innovation Insights 52

BirdEye

OCTOBER 3, 2023

However, according to customer experience expert Jay Baer, these reactions will only backfire. Baer is the author of the bestselling book “Hug Your Haters” and has consulted with over 700 major brands on improving customer experience. Ignore it and hope it goes away? Delete it and pretend it never happened?

Customer Experience 104

Customer Experience Social Media Feedback Loyalty 104

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. Table of contents What is restaurant reputation management? Restaurant reputation management refers to the processes you use to track, respond to, and address customer feedback.

Management 107

Management Social Media 2007 Reference 107

SurveySensum

NOVEMBER 11, 2021

Even though Qualtrics is a top-tier management solution that allows you to create and analyze customer and employee surveys, people still try to switch to different Qualtrics competitors. According to reports, Qualtrics had the highest percentage of negative reviews that described “user experience.” End to end feedback management.

2021 52

2021 Multi-Channel Touchpoint NPS 52

Magellan Solutions

FEBRUARY 14, 2024

Latest technology – Large outsourcers invest heavily in analytics, CRM, speech recognition, and other tools to optimize the patient experience and provider operations. Improved efficiency – Calls are handled rapidly by specialized agents solely dedicated to call management. This raises satisfaction.

Call Center 98

Call Center Healthcare Hospitality Insurance 98

SurveySensum

FEBRUARY 28, 2024

They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. And empowers managers and HRs with relevant feedback to improve their products, services, or internal processes.

2024 52

2024 Feedback Demo Social Media 52

SurveySensum

MARCH 3, 2022

Studies state that companies still find it difficult to stand out in the competition based on the customer experience they provide. How can they offer such an exceptional customer experience they become the first choice of the customer? Managing that data can be a real hassle. Data Analysis. So how can they improve? .

Multi-Channel 52

Multi-Channel Feedback Touchpoint Customers 52

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Both solutions also support more than 60 international languages. For more information, visit www.lumoa.me

2021 83

2021 Touchpoint Customer Centricity Insights 83

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. It is a software solution that lets you collect and manage user feedback. Identifying areas for improvement Sentiment analysis may not always return positive.

2023 98

2023 Feedback Net Promoter Score Social Media 98

Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. This year Medallia announced a self-service agile market research suite and 4 innovations in Generative AI.

NPS 62

NPS Hotels Events Demo 62

Thematic

DECEMBER 12, 2023

This type of feedback provides a more nuanced understanding of customer experiences and needs. It allows businesses to understand the " why " behind customer actions, adding context to customers’ experiences. Thus, feedback collection and analysis help adapt to changing customer needs and market dynamics.

Feedback 62

Feedback Social Media Banking Insights 62

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. We have done the research and here’s how we evaluated this tool’s alternatives. Also, their text analytics tool helps you gain insights from open-ended customer feedback.

2023 52

2023 Multi-Channel Demo Feedback 52

SurveySparrow

SEPTEMBER 20, 2021

That is what experience management is about. However, capturing and improving experience is almost impossible without tools. That’s why you need experience management software. So in this article, we will give you an overview of the top 10 experience management tools and some of their best features.

2021 52

2021 Management Multi-Channel Omnichannel 52

PeopleMetrics

JANUARY 24, 2022

As always and forever, we are obsessed with helping our clients measure, understand and create better experiences for their customers (clients, members, patients, guests) and their employees. We made our first acquisition late last year when the extremely talented team from the Center for Strategy Research (CSR) joined PeopleMetrics.

B2B 90

B2B Roadmap B2C Hotels 90

SurveySensum

NOVEMBER 10, 2023

Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. Well, with this blog we will list out the top 9 website feedback tools that you choose to effectively analyze your user behavior and enhance your website user experience.

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

Alida

NOVEMBER 1, 2018

Customers are a great source of ideas about what product or experience enhancement to pursue. Quantitative and qualitative research methods each have their strengths and their weaknesses. These are the challenges that the newly introduced Sparq text and sentiment analysis features are designed to address.

Feedback 147

Feedback Advertising Competitive Advantage Customer Centricity 147

Ascribe

MAY 6, 2024

Whether you are buying a product, eating at a restaurant, or enjoying some other experience, it won’t be long before you receive an email asking you to complete a survey about the experience. As usual for Disney, most of the experience was stellar. The first question asked me to rate my experience on a 10-point scale.

Hotels 52

Hotels Customer Satisfaction Feedback Sports 52