ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. Consistency of the entire experience should support each customer achieving their intended outcome from your brand.

Customer Centricity 62

Customer Centricity Insights ROI Chief Customer Officer 62

One Millimeter Mindset

JANUARY 28, 2020

Consider the client experiences you create with the stories you tell to decision makers. Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or coaching and mastermind sessions. Do you catalyze action or inaction? Contact me today!

Connections 90

Connections Workshop Presentation Communication 90

One Millimeter Mindset

OCTOBER 13, 2020

Instead of creating a terrific customer experience, clients are turned off and become former customers. Then again, when current and potential clients experience that you are making time for them to really state their unmet needs, you build greater credibility. Solutions are not as nimble, flexible and robust as clients need.

Automotive 93

Automotive Workshop Healthcare Innovation 93

One Millimeter Mindset

JULY 23, 2020

Not all professional experiences are perfect fairy tales, where you are the hero or heroine. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. And yours to tell.

Workshop 96

Workshop Connections Communication Customer Retention 96

One Millimeter Mindset

FEBRUARY 11, 2020

Primarily, because your story falls short of creating engaging employee and customer experiences. Stories from your own, real-life professional experiences. Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops or mastermind groups. Next, identify one or two of your own stories.

Connections 66

Connections Engagement Workshop Presentation 66

One Millimeter Mindset

FEBRUARY 13, 2020

Factor in the strategic value of customer experience before you tell your next business or STEM or analytical story. . Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops or mastermind groups. Then they tune out. Not exactly the career or business outcome you target, is it? Contact me.

Social Media 75

Social Media Workshop Presentation Reference 75

One Millimeter Mindset

SEPTEMBER 22, 2020

Does this scenario sound like your own business storytelling experiences? My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Build trust. Retain employees and clients.

Workshop 76

Workshop 2020 Connections Communication 76

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. It is a lost art that customer experience managers need to thrive.

Sports 71

Sports Customer Experience Competitive Advantage Entertainment 71

One Millimeter Mindset

FEBRUARY 4, 2021

Can you afford to continue to jeopardize customer experience and customer retention due to how you currently deal with “No”? Her virtual and in-person keynotes, workshops, and masterminds catalyze individuals, teams and organizations to make hard calls when designing and transforming products, services, careers and cultures.

Leadership 81

Leadership Workshop Innovation Consulting 81

Myra Golden

MAY 6, 2019

This benefit was on the level of having a spa experience on a Monday afternoon. If I’m struggling with how to work through a sticky situation with a client I can’t afford to lose; I tap my Mastermind Group of five women entrepreneurs I trust. People were more fluid and relaxed, fully present, and – dare I say, happy.

Customer Service 85

Customer Service Call Center Consulting Culture 85

One Millimeter Mindset

SEPTEMBER 17, 2020

Is it that you feel you do not have the rank or experience to jump into the conversation and wrestle with the senior members of the cross functional team. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. What is the root cause of your professional hesitation? Contact m e here.

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Workshop Leadership Communication Presentation 106

One Millimeter Mindset

FEBRUARY 25, 2020

The first version is a completely painful experience, for folks on both sides of the conversation. Sometimes the participants perceive the experience as a complete and total waste of time. Consider the client experience and enduring impact of leveraging customer discovery as more than a means of validating you. Contact me here.

Workshop 66

Workshop Customers Books Consulting 66

One Millimeter Mindset

JANUARY 21, 2021

Which is what you and I address, together, in my keynotes, workshops and mastermind program s. Rather, when you collaborate, the experience is magical. Yes, a hard call to make and a must-needed conversation so you can get to where you really need to go. So is the outcome.

Leadership 81

Leadership Return on Investment Workshop Innovation 81

One Millimeter Mindset

OCTOBER 15, 2020

Which of these scenarios sounds like your current professional experiences? My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Time to take action?

Workshop 87

Workshop Culture ROI Consulting 87

CustomerSuccessBox

DECEMBER 6, 2021

He is a complete customer-centric growth mastermind. He is a Customer Success executive with experience in building post-sale teams to reduce churn and increase growth at high-growth B2B SaaS scale-ups. Holds a wide experience in helping numerous SaaS companies plug the leaky bucket. Dave Jackson. Jeff Breunsbach.

2022 52

2022 Customer Success 2021 Consulting 52

SurveySensum

OCTOBER 25, 2023

This user-centric approach translates into actionable insights, helping deliver better web experiences that drive business growth and increase brand loyalty. Crafting Exceptional User Experience Customer feedback plays a pivotal role in crafting an exceptional user experience on your website.

Feedback 52

Feedback User Experience Competitive Advantage Presentation 52

Pink Guava

JUNE 14, 2022

5 Guiding Principles of Innovative CX Management Customer Experience is a relentless effort in pursuit of achieving customer loyalty. Considering the uniqueness in offerings, customer behavior, or culture within the organization, customer experience is also very distinctive to it. Our mind is like a kaleidoscope.

Customer Journey Mapping 76

Customer Journey Mapping Innovation Customer Experience Management Feedback 76

Hello Customer

SEPTEMBER 17, 2020

Our first guest was CX mastermind Steven Van Belleghem , together they discussed how organizations can create a strong value proposition for their customers in challenging times. Challenge II: “How do you involve the entire organization so that internal processes don’t hurt the experiences of customers?”.

Webinar 52

Webinar Customer Centricity Feedback Banking 52

Hello Customer

SEPTEMBER 17, 2020

Our first guest was CX mastermind Steven Van Belleghem , together they discussed how organizations can create a strong value proposition for their customers in challenging times. Challenge II: “How do you involve the entire organization so that internal processes don’t hurt the experiences of customers?”. Lumi by Pampers.

Webinar 52

Webinar Customer Centricity Feedback Banking 52

CSM Magazine

JULY 17, 2017

At the heart of every business is a great customer service team, always striving to deliver an exceptional service to their clients with the goal of turning a first-time customer experience into repeat business. According to Kolsky,​ 55% of consumers are willing to pay more with the guarantee of a great experience. Know Your Stuff.

Customer Service Representative 77

Customer Service Representative Customer Service Workshop Social Media 77

Michelli Experience

AUGUST 7, 2018

I recently heard an interview with a very successful colleague who I had the good fortune of working with, in a mastermind group as a young speaker/consultant. For me, it produced an answer that I believe is at the heart of customer experience success. is a professional speaker and chief experience officer at The Michelli Experience.

Consulting 45

Consulting Books Presentation Customer Experience 45

Oracle

JULY 19, 2019

Are you bound for a customer experience conference this year? The SmarterCX team and I are fortunate to cover customer experience events across the country, speak with CX leaders, see the latest CX tech, and also work with talented events staff who make it all happen. We asked event pros, attendees, and speakers alike for their tips.

Events 64

Events Customer Experience Seminar Connections 64

Currency Alliance

APRIL 23, 2019

To step-change the partner program, I started experimenting more. It also sounds like you learned a fair amount from this hands-on experience in developing a loyalty program from scratch. Steve is an advisor, consultant and non-executive director with 25 years’ experience as a retail executive. About Steve Hoban.

Loyalty 40

Loyalty Marketing Loyalty Programs 2011 40

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Being passionate about guiding leaders on making their companies “unforgettable,” she is the Founder and CEO of Customer Bliss and is fondly known as the “Godmother of Customer Experience.”. Lincoln Murphy.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

SmartKarrot

DECEMBER 2, 2020

Simply put, this calls for affirmative thought leaders that promise exceptional customer experience that garnishes a competitive edge over the rest. Being a thought leader in the space, her exceptional content is mostly fueled by real-life experiences. Sue Duris, Director of Marketing and Customer Experience, M4 Communications.

Customer Success 17

Customer Success 2021 White Paper Contact Center 17

One Millimeter Mindset

DECEMBER 1, 2020

How will you leverage insights gained and skills discovered as a result of your unique, painful and common shared experience? When you leverage professional purpose, it’s because you experience a professional epiphany. Because moving forward, you share a common story with everyone: your pandemic professional journey. Contact me here.

2021 84

2021 Workshop 2020 Consulting 84

One Millimeter Mindset

FEBRUARY 4, 2020

Overall, an engaging client experience which makes decision makers anticipate the next time you meet. Engage me to present one of my One Millimeter Mindset Storytelling speaking programs, workshops, or mastermind groups. Then, you have enough details to engage the listener, so they cannot wait to hear what happens next.

Engagement 87

Engagement Workshop Presentation Definition 87

SmartKarrot

JUNE 11, 2021

The course is led by trainers who have 60+ years of combined experience in the customer success space. CS Mastermind is another professional development programs that enhances skills via online training, group coaching calls, instructor-led sessions and more. This is a high value practical training experience.

2021 22

2021 Customer Success Workshop Customers 22

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. Some firms are experimenting with new metrics such as Net Trust Score. We all learn from each other in CX is one way CX is a team sport.

Sports 62

Sports 2024 Chief Customer Officer Customer Centricity 62

One Millimeter Mindset

MAY 26, 2020

Babette Ten Haken’s One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. To continue taking those small, millimeter steps forward to get to where you need to go.

Workshop 114

Workshop 2020 Communication Presentation 114

SmartKarrot

JANUARY 5, 2022

Widely acclaimed as a foremost expert to have pioneered and popularized customer success, Lincoln is a customer-centric growth mastermind. He’s also the Founder of Glide Consulting where he helps companies build a customer success function and customer strategy that gives predictable control over their customers’ lifecycle and experience.

Customer Success 23

Customer Success 2022 Chief Customer Officer B2B 23

ChurnZero

FEBRUARY 17, 2022

Whether you are an industry veteran, or fairly new to the scene, you might not have much hands-on experience with Customer Success software and how it can impact your job (for the better). Using Excel as a stopgap solution, we became spreadsheet masterminds and (albeit inefficient) experts at hacking the system to fit our needs.

Customer Success 98

Customer Success Chief Customer Officer Customers Leadership 98

One Millimeter Mindset

MAY 5, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Click here to set up an appointment. Get to where you need to go. One millimeter at a tme. Build trust.

Workshop 95

Workshop Sales Communication Innovation 95

One Millimeter Mindset

APRIL 2, 2020

Consider that how we show up virtually impacts client experiences: today, tomorrow and moving forward. Why not leverage virtual platforms to create entirely new meeting experiences, instead of reproducing the same-old one? Are the virtual experiences created anything similar to same-old? Think about it. Contact me here.

Workshop 80

Workshop Presentation Innovation Communication 80

Gainsight

FEBRUARY 9, 2022

They likely had early career experience in an environment (e.g., Your Customer Success Executive Profile: The CS leader is an operational mastermind. Your Customer Success Executive Profile: The CS leader likely has experience working in companies with technical products. It’s critical for CS and Sales to be on equal footing.

Customer Success 52

Customer Success Chief Customer Officer Sales Consulting 52

ChurnZero

FEBRUARY 17, 2022

Whether you are an industry veteran, or fairly new to the scene, you might not have much hands-on experience with Customer Success software and how it can impact your job (for the better). Using Excel as a stopgap solution, we became spreadsheet masterminds and (albeit inefficient) experts at hacking the system to fit our needs.

Customer Success 52

Customer Success Chief Customer Officer Customers Leadership 52

LiveChat

MARCH 11, 2016

In today’s post, you’ll learn how to avoid such mistakes and what skills make a Support Mastermind. That creates a positive customer experience! Several traits that turn a regular agent into a Support Mastermind. The post Support Mastermind: The Finest Customer Service Problem Solving Skills appeared first on LiveChat.

Customer Service 51

Customer Service Customers Customer Service Training Culture 51