Education Services Group

MAY 12, 2022

The gymnasium felt more like a battle arena. If you were to have asked my teammates at the very moment they stormed the court, with the adrenaline pumping, having just witnessed the greatest comeback in middle school dodgeball history, “how likely are you to recommend Justin to a friend or colleague?” They still believe in me.

NPS 52

NPS Metrics Net Promoter Score Effort Score 52

Qualtrics

MAY 19, 2020

Team leaders and line managers need to make decisions about how best to support their teams in this highly fluid situatio n, one that is likely beyond anything they have previously experienced. Active and passive listening – the ‘yin and yang’ of meaningful employee experience management? A recent (2020) study of 5,000 U.S.

Management 26

Management 2008 Connections Employee Experience 26

CX Accelerator

APRIL 1, 2020

If you find yourself as a survivor of the cull or a newly empowered exec then here’s the brave new world in which we now reside: The Good News: The uphill battle to get the voice of the customer a seat at the table appears to have been settled.for now. It is down to you as a CX Leader to learn how to balance that expectation.

Metrics 228

Metrics Competitive Advantage Financial Leadership 228

CX Accelerator

APRIL 1, 2020

If you find yourself as a survivor of the cull or a newly empowered exec then here’s the brave new world in which we now reside: The Good News: The uphill battle to get the voice of the customer a seat at the table appears to have been settled.for now. It is down to you as a CX Leader to learn how to balance that expectation.

Metrics 182

Metrics Competitive Advantage Financial Leadership 182

ClientSuccess

JULY 9, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. The goal is that by sharing our experiences we’ll be able to learn and apply more practical advice / practices to our careers. How has it helped you?

Books 40

Books Customer Success NPS Consulting 40

SurveySparrow

MAY 24, 2023

In this detailed comparison, we’ll discuss their functionalities, ease of use, pricing structures, and customer support. Beyond this, the tool’s customization features allow you to tailor surveys for your specific business needs. As a result, LimeSurvey stands as an exceptional software for collecting customer feedback.

Net Promoter Score 52

Net Promoter Score NPS Feedback 2006 52

BirdEye

MARCH 21, 2024

However, generating strong impressions on the platform can be an uphill battle with frequent algorithm changes. How to find your best time to post on Twitter? Everyone is on Twitter (currently X), making it crucial to step up your Twitter game. Table of contents Why is it important to know the best time to post on Twitter?

Social Media 58

Social Media Automotive Healthcare Hospitality 58

Survicate

DECEMBER 18, 2018

Without years of hands-on experience in survey design, it’s easy to overlook the elements that determine a survey’s success or failure. How to approach survey design. Microsoft server battle. So how does this fit into your product/service? But it’s not always the case. You start asking yourself: “What am I doing wrong?”.

Feedback 49

Feedback Presentation NPS Brands 49

Survicate

DECEMBER 18, 2018

Without years of hands-on experience in survey design, it’s easy to overlook the elements that determine a survey’s success or failure. How to approach survey design. Microsoft server battle. So how does this fit into your product/service? But it’s not always the case. You start asking yourself: “What am I doing wrong?”.

Feedback 40

Feedback Presentation NPS Brands 40

Qualtrics

OCTOBER 7, 2021

What is conjoint analysis and how can you use it to enhance the value of the products and services you provide to customers? Read on to learn more about how conjoint analysis works, why you should use it to ensure product and service success, and what we can do to support your efforts. How can you use conjoint analysis?

White Paper 49

White Paper Marketing Presentation Consumers 49

Wootric

AUGUST 22, 2019

Now more than ever companies must listen and respond to customer feedback. Positive customer experience not only wins you loyal customers but also brand advocates. On the other hand, a single bad experience can mean that customer loyalty takes a hit. . Voice of customer feedback programs are challenging.

Customer Experience Management 45

Customer Experience Management Net Promoter Score Customer Experience Management 45