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Thematic analysis: an overview

Thematic

When you have a lot of text feedback, like open-end survey responses, app review comments or twitter threads, how do you begin to make sense of it all? One of the best approaches is to uncover themes in the data using thematic analysis. In this overview, we’ll break down the jargon, and explain how thematic analysis works.

Roadmap 77
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8 ways to empower the manufacturing workforce for the future

West Monroe

Failing to do so will limit their ability to grow and derive value from investments in an increasingly digital operating model—and will mean passing up quick wins that will come by embracing long-term strategies. Sixty-four percent of consumers now view manufacturing as innovative , up from 39% five years ago.

2030 90
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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

We as humans have faced crisis situations in the past and always have come back stronger “descent with modification” The impacts of the COVID-19 pandemic continue to reverberate within our neighborhoods, workplaces and homes and throughout our economy. How will COVID-19 affect Customer Experience? Mark Sanborn.

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Loyalty partners: co-creating customer value

Currency Alliance

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. The majority of existing partnerships at big loyalty programs are brokered with one goal in mind: creating more value for the most frequent customers. The value can be immediate.

Loyalty 59
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How Operations Play a Role in Transforming CX with John Timmerman

Kustomer

Listen to the podcast below to find out how you too can transform your customer experience through operationalization. How To Hire the Right Talent. How we reinforce that is through repetition. John currently serves as Vice President of Operations at Mercy , providing exceptional customer and patient service.

Hotels 59
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2022 Energy & Utilities Outlook

West Monroe

Utilities are working to increase electrification in emissions-intensive economic sectors such as transportation and buildings. Increasingly frequent and extreme weather events are causing customers to think differently about how they get their energy and what products and services they’re willing to pay for.

2022 40
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10-step guide on how to start a business

BirdEye

In this blog post, we’ll share 10 key steps on how to start a business to give it the best chance for success. Table of contents Steps to start a business FAQs about how to start a business today Final thoughts on starting a business Steps to start a business 1. What business should I start?

Banking 10