ClientSuccess

JUNE 8, 2022

All of these can be used to measure engagement, and often a slump in engagement can be a precursor to churn. Webinar: How Weave Brings Together “Return on Investment” and “Return on Effort” To Drive Customer Retention & Growth. Want to learn more? Toolkit: Churn Management Toolkit.

Return on Investment 52

Return on Investment Webinar Customer Retention Books 52

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Development activities can create opportunities for the sales team, and the sales team can provide valuable insights that inform development strategies.

2023 98

2023 Return on Investment Social Media Sales 98

BirdEye

FEBRUARY 21, 2023

They also analyze data insights from analytics tools to provide reports and make recommendations on how to optimize the company’s social media presence best. Getting insights into what people are saying can also be a way to engage with your audience. Growing businesses need a dedicated social media manager for several reasons.

Social Media 98

Social Media Management Multi-Channel ROI 98

Confirmit

OCTOBER 18, 2018

Put in place a Voice of the Customer program that focuses on measuring customer experience – a program that will put powerful insights in the hands of those who can take action and drive improvements at every stage of the customer experience journey. How Does Confirmit Help Your Customer Retention Efforts? Interesting Links.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

NICE inContact

OCTOBER 17, 2019

Not surprisingly, that is where many agencies are focusing their investments (and with good reason.) Contact center investments can yield significant and rapid improvements to that. The webinar will highlight how NICE inContact, the industry’s only FedRAMP certified cloud contact center, is helping agencies achieve their mission.

Contact Center 48

Contact Center Return on Investment E-support Government 48

Confirmit

SEPTEMBER 24, 2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. Analyze the data to derive meaningful insights. How Does CEM Software Helps your Business?

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

Confirmit

SEPTEMBER 24, 2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. Analyze the data to derive meaningful insights. How Does CEM Software Helps your Business?

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

ChurnZero

FEBRUARY 28, 2020

You can easily miss opportunities to deeply understand your customers’ behavior when your insights depend on those data points. To learn how to drive product adoption with a digital strategy approach, we hosted a webinar with Megan Macaluso, VP of Strategic Development at ESG which delivers Customer Success as a Service.

Customer Success 64

Customer Success Webinar Customer Journey Customer Journey Mapping 64

SurveySensum

FEBRUARY 14, 2024

It’s like a gold mine of insights that can propel your business to new heights. Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. But how do we do that?

2024 52

2024 Feedback Culture Demo 52

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Briefly, what we do here at CX Workout is we provide a combination of software, research services, and design consulting that helps our clients achieve measurable results in about half the time over traditional methods. Full transcript below: Welcome everyone!

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Briefly, what we do here at CX Workout is we provide a combination of software, research services, and design consulting that helps our clients achieve measurable results in about half the time over traditional methods. Full transcript below: Welcome everyone!

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining today’s webinar. Briefly, what we do here at CX Workout is we provide a combination of software, research services, and design consulting that helps our clients achieve measurable results in about half the time over traditional methods. Full transcript below: Welcome everyone!

Customer Experience Design 40

Customer Experience Design Customer Experience Webinar Return on Investment 40

ChurnZero

MARCH 3, 2020

It brings together some of the top minds in business and has them share their insights over a multi-day event. If you attend this conference you are sure to walk away with loads of valuable and actionable insights. It will be catered to those of us working hard to build growing strong and sustainable businesses, however we measure it.

2020 72

2020 Customer Success Events Workshop 72

ChurnZero

SEPTEMBER 18, 2020

Tips on “listening between the lines” to maximize insights. If you missed the webinar, you can watch it on-demand. Q: Please explain the three customer P’s mentioned during the webinar. I wasn’t losing any insight by doing it over the phone. A: It’s your customer’s problems, priorities, and perception.

Webinar 64

Webinar B2B Return on Investment Customers 64

Second to None

MAY 8, 2018

Although every campaign is different, email marketing campaigns deliver an average return on investment of 4400% for every dollar spent. Your emails in this stage can include free trial offers, as well as free content like webinars, videos, or ebooks, all of which should serve to demonstrate the usefulness of your services.

Customer Journey 59

Customer Journey Brands Marketing Return on Investment 59

ChurnZero

MARCH 20, 2020

Put simply, this means knowing how companies operate, compete, and measure success. It’s important that Customer Success Managers understand the logic behind these data integrations to fuse business insights for comprehensive customer view. . Upcoming Webinar: Unpacking the Power of the Executive Business Review. Be Personable.

Customer Success 52

Customer Success Customer Centricity Webinar Return on Investment 52

BirdEye

MAY 11, 2023

Table of contents Top 8 ways to generate mortgage leads Tracking and measuring your mortgage lead generation efforts Frequently asked questions about mortgage leads Conclusion Top 8 ways to generate mortgage leads While buying mortgage leads can help your business, there are better strategies for reaching modern home buyers.

2023 98

2023 Social Media Webinar Return on Investment 98

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). By collecting information from potential leads and customers, survey forms can provide insights into their needs, pain points, and preferences.

B2B 52

B2B Marketing Social Media Advertising 52

SurveyGizmo

NOVEMBER 4, 2021

Only 13% of CX leaders express full confidence that their measurement system provides a representative view of their customer base. Only 4% of CX leaders believe their CX measurement system enables them to calculate a decision’s return on investment (ROI). CX programs cannot live by surveys alone.

2022 98

2022 Return on Investment Customer Relationship Management ROI 98

Totango

SEPTEMBER 22, 2022

Key Features : HubSpot’s sales CRM tool includes features for contact management, call tracking, company insights, and pipeline management. Reporting tools help track return on investment. Pros : One of today’s most important SaaS SEO tools, Google Analytics is strong at tracking traffic and measuring performance.

White Paper 71

White Paper Advertising Sales Social Media 71

Interactions

MAY 21, 2024

If you missed the recent Interactions webinar with Opus Research , don’t worry – we’ve got you covered. How will my company be able to tell if an Intelligent Virtual Assistant (IVA) has a positive Return on Investment (ROI)? Are you seeing more instances where both automation rates and CSAT measurements both go up?

Interaction 62

Interaction ROI Webinar Return on Investment 62

Totango

MARCH 2, 2021

Product webinars. Seek to deliver enough preliminary value to persuade prospects of the value of investing in a free trial. Creating how-to videos and webinars which answer customers’ most frequent questions and showcase how to use new features. Email campaigns that are activated during the set-up stage of a free trial.

Customer Journey 63

Customer Journey Net Promoter Score Sales E-support 63

Alliance by IFS

MARCH 31, 2016

Astea and The Service Council presented the findings of that research in our recent webinar, “ Redefining Service Innovation: It’s Time for a Change.”. That’s because those efforts have a clear return on investment. In many companies, innovation resources are targeted at new product development.

Innovation 20

Innovation Chief Customer Officer Return on Investment Webinar 20

CSM Magazine

NOVEMBER 8, 2019

The Workbooks survey revealed that SMEs found it difficult to ascertain the return on investment of their CRM applications: three-quarters of British companies surveyed found it impossible to quantify the value of their CRM investment. Staff have also been trained around the proper handling of data.

2019 45

2019 ROI Return on Investment Customer Relationship Management 45

ChurnZero

MARCH 13, 2020

Access to real-time customer insights demands real-time customer engagement. An easy place to start is by creating SMART (Specific, Measurable, Achievable, Relevant and Time-bound) goals to establish clear guidelines for defining success. Upcoming Webinar: Unpacking the Power of the Executive Business Review. Register now!

Events 59

Events Webinar Metrics Customer Success 59

Pointillist

JULY 25, 2018

A well-thought project implementation plan is important both to ensure your customer journey analytics platform provides the insights required by the business and so that you create the best experience for your customers by fully leveraging the customer journey analytics process and mindset.

Customer Journey 43

Customer Journey Events Metrics Government 43

Grade.us

JUNE 2, 2020

The GatherUp crew provides monthly webinars to onboard, teach, and support regularly.). Review feedback and generation Surveys Review and reputation monitoring Measure and reporting Review promotion and marketing Automation and integrations Point-of-sale (POS) integrations Rest API access. Online review management (ORM) $75 per mo.,

2020 47

2020 Management Net Promoter Score Multi-Channel 47

Confirmit

MAY 29, 2018

Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Design tailored reporting to provide actionable insight at every level of the business, from customer service managers to the CEO.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? A new take on Voice of Customer: driven by insights. But how do you do it well?

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101