Feedbackly
APRIL 12, 2023
Join our webinar with Zendesk to learn how companies can build stronger customer relationships and drive growth with the help of customer emotion data! Understanding and measuring customer emotions has become essential for companies to stay ahead of the competition. A study by Harvard shows that 95% of purchase decisions are emotional.
InMoment XI
APRIL 23, 2024
True excellence in customer experience (CX) demands more than just understanding and insights; it requires actionable strategies that drive tangible results. InMoment’s Integrated CX offers a transformative pathway to success, encompassing Strongest Signals , Richer Insights , and Smartest Actions.
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InMoment XI
AUGUST 18, 2022
The Continuous Improvement Framework focuses on building an experience program that moves past measuring and managing what customers are saying and transforms into one that actually improves the customer experience and benefits your business. The Continuous Improvement Framework: A Quick Summary. Key #3: Realize.
InMoment XI
MARCH 3, 2022
Truth #1: Stagnant Programs Are Only Measuring and Managing Experiences. But measurements are not outcomes. You see, measuring and managing is one thing—actual improvement is another. More often than not, the reason your program may not be impacting your bottom line is because you’re not actually improving experiences.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results.
InMoment XI
NOVEMBER 2, 2022
All of your customer data needs to exist in one place, where it can be accessed from anywhere in the organization, meaning that the game changing insights you need to acquire new customers, keep the old ones, expand customer lifetime value, and cut inefficient or costly processes are all in one place. Our recommendation?
InMoment XI
AUGUST 25, 2023
InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. You need to develop a well-defined and quantifiable approach to measuring the ROI of CX initiatives, which is essential for securing ongoing support and funding from senior leadership.
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
This approach can lead to actionable insights to resolve FCR problems, improve Customer Experience, reduce costs, and increase customer retention. Join us to learn more about: Key Insights: How to measure Customer Experience and engagement across channels.
Speaker: Laura Sikorski, Contact Center Consultant
Companies can achieve high customer satisfaction and loyalty when there is appropriate training, coaching, measurement/reporting, and organizational collaboration. Join us for an insightful webinar with Laura Sikorski where she will provide guidance on how to be sure your organization is reacting to the new digital-savvy customer.
Speaker: Rana Gujral, CEO at Behavioral Signals
Most importantly, it lacks the ability to immediately deliver actionable insights that can be used to improve real-time service. In this webinar, you will learn: How AI can transform your contact center with real, actionable insights. May 24th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, and master customer rage for an insightful webinar on September 23rd. Let's empower our employees and give them the tools and strategies that will turn even the angriest customer into a loyal customer.
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