SuiteCX

JUNE 15, 2017

Investments in customer loyalty are booming. Loyalty has become table stakes in most consumer facing sectors. Having a loyalty program is becoming a cost of doing business, a hygiene factor. Australian companies are spending more than $5 Billion dollars6 a year in loyalty points and rewards.

ROI 40

ROI Measurement Marketing Loyalty Programs 40

SuiteCX

JUNE 15, 2017

Investments in customer loyalty are booming. Loyalty has become table stakes in most consumer facing sectors. Having a loyalty program is becoming a cost of doing business, a hygiene factor. Australian companies are spending more than $5 Billion dollars6 a year in loyalty points and rewards.

ROI 40

ROI Measurement Marketing Loyalty Programs 40

SurveySensum

JULY 17, 2023

Make Shopping Easy & Fun In today’s competitive retail landscape, providing customers with an enjoyable and hassle-free shopping experience is crucial to winning their loyalty. Decathlon, a renowned sporting goods retailer, excels in this area. Make Every Interaction Epic!

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

JULY 17, 2023

Make Shopping Easy & Fun In today’s competitive retail landscape, providing customers with an enjoyable and hassle-free shopping experience is crucial to winning their loyalty. Decathlon, a renowned sporting goods retailer, excels in this area. Make Every Interaction Epic!

Retail 52

Retail Customer Experience Sports Customers 52

ChurnZero

APRIL 10, 2020

During customer onboarding, two main handoffs occur: the Sales-to-Customer-Success handoff and the Implementation-to-Customer-Success handoff. Originating from sports terminology, a “handoff”’ means to directly hand to a nearby player. With a prescriptive approach and coordinated effort, seamless transitions can become a reality.

Customer Success 61

Customer Success Customer Journey Mapping Loyalty Programs Reference 61

BirdEye

DECEMBER 8, 2022

You can promote deals, sales, and events and attach links to your content before it disappears forever. How to use them: Link to sales and discounts only accessible while the post is available. Sporting events, virtual tours, and podcasts are ideal for streaming live, but the sky’s the limit.

Social Media 98

Social Media Brands Entertainment Connections 98

C Space

SEPTEMBER 21, 2020

The specially equipped vans could generate electricity for 72 hours straight and could potentially replace the diesel-fuelled mini generators that typically power outdoor sporting events, concerts and festivals with a zero-emissions alternative. Nearly eight in ten (77%) of the sports videos uploaded to Twitter between Jan. 1 and Sept.

2020 40

2020 Brands Sports Fashion 40

PK

MAY 12, 2020

Those brands who invest in their mobile technology and focus on the digital consumer experience differentiate themselves in the marketplace and endear themselves to their consumers – especially their loyalty members. Each year, Amazon’s Prime Day sales exceed the previous year’s record, and 2019 was no exception. Focus on convenience.

Loyalty 52

Loyalty Loyalty Programs Apparel Rewards Programs 52

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

C Space

JULY 21, 2020

In November it sold StubHub , an online marketplace for concert and sporting event tickets, to Switzerland-based rival Viagogo for $4 billion. Motorway.co.uk , another used car marketplace, said it had enjoyed record sales of as much as £1.6m Work dress codes have radically altered during the pandemic.

2020 52

2020 Brands Transportation 2002 52

ShepHyken

MARCH 31, 2018

It blurs the lines between customer service, marketing, and even sales. My friend and colleague, Jay Baer says, “Social media turns customer service into a spectator sport.” For example, Starbucks has an app that drives their loyalty program by rewarding frequent visits and giving incentives for customers to come back more often.

Social Media 87

Social Media Customer Service Marketing Airlines 87

Currency Alliance

NOVEMBER 14, 2019

The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. If that sounds like loyalty is late to the party, that’s not necessarily a bad thing. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

Currency Alliance

MARCH 21, 2019

Loyalty systems were some of the first marketing technology, dating back 35 years. Making the same progress in loyalty has been much more difficult. The typical incumbent loyalty technology platform comprises five core modules: CRM/Analytics Platform. Loyalty Rules Engine. Now, these legacy systems are showing the strain.

Loyalty 58

Loyalty Banking Loyalty Programs Brands 58

Customer Bliss

MAY 10, 2018

In today’s episode with Amy Shioji , Head of Customer Experience at USA Today Network , we talk about how she advocated for a more holistic view of customer experience and loyalty at a media company, a vertical we don’t usually discuss. It showed that CX adds value to the business. Amy Shioji @usatoday #CX Click To Tweet.

Customer Experience 111

Customer Experience Leadership Loyalty Programs Loyalty 111

Qualtrics

JUNE 26, 2020

Koç Holding is the largest industrial conglomerate of Turkey, including 60 factories along with sales and marketing offices in more than 40 countries. The loyalty program provides functional and emotional benefits partnering with more than 200 leader brands. Now, let us show you the findings and actions of Koç Holding in detail.

Sports 46

Sports Hospitality Loyalty Programs E-support 46

ProProfs Chat

DECEMBER 30, 2021

For example, if you analyze through segmentation that a few of your audience likes watching sports, while others prefer watching movies, then you can tailor your marketing activities to cater to their respective needs. Favorite sports team. The same applies to advertising and brand campaign efforts. Tailor Your Brand Values.

Social Media 52

Social Media Sports Brands Insights 52

SurveySensum

JULY 20, 2023

By following these steps, you can rebuild the trust and loyalty of high-spending customers. STEP 3: Resolve those issues Use this feedback to make adjustments to your product assortment, pricing strategies, or loyalty program to meet their evolving preferences and expectations.

Retail 52

Retail Feedback 2023 Social Media 52

Lumoa

JUNE 26, 2023

In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. For example, Target, one of the top US retail chains, improved its pickup sales with an omnichannel campaign. Consider a customer looking to buy sports shoes from a popular brand.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83

C Space

MAY 20, 2020

Online sales have been a bright spot for small businesses. At Etsy , where solo entrepreneurs have been knitting fabric face masks and baking pastries for sale, revenue has doubled from three years ago. Facebook is also working to integrate loyalty programs. There have been an estimated 4.6m

2020 52

2020 Brands E Commerce Airlines 52

BirdEye

NOVEMBER 10, 2023

You must incentivize and run carefully crafted referral and loyalty programs. This can be done via a referral code or other loyalty programs. Join community groups to network and identify collaborations Marketing a roofing company is not a lone sport. How can I improve my roof sales?

Marketing 57

Marketing Social Media Advertising Books 57

ClearAction

OCTOBER 1, 2018

“Only one in eight Sales and Marketing professionals believe their organization’s ability to deliver connected, personalized, contextual experiences, regardless of channel and across the entire organization, is exceptional.” “Only 16% of marketers feel their organizations are extremely responsive to the consumer.”

Customer Experience 63

Customer Experience 2017 ROI 2018 63

Storyminers

AUGUST 21, 2018

Note how topics include sports highlights, how to dress for rainy days, features of a variety of music festivals and bands, and even ideas for Father’s Day gifts. People of all ages enjoy downloading an app that provides a loyalty program, offers discounts or gives other perks to users. Engage Generations.

Customer Experience 49

Customer Experience Social Media Advertising Return on Investment 49

Storyminers

AUGUST 21, 2018

Note how topics include sports highlights, how to dress for rainy days, features of a variety of music festivals and bands, and even ideas for Father’s Day gifts. People of all ages enjoy downloading an app that provides a loyalty program, offers discounts or gives other perks to users. Engage Generations.

Social Media 40

Social Media Customer Experience Advertising Return on Investment 40