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Expert tips to unlock business growth with customer success operations

Totango

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey.

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Meet your first wave speakers for Customer Success Summit 2018

Totango

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Here are a few of our first wave speakers you don’t want to miss: Nicolle Paradise. Christina Kosmowski. Dante Otero. Manager, Partner & Customer Experience.

2018 78
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3 Ways to Increase Sales and Marketing Collaboration

Oracle

In the sports business, winning is certainly wonderful – but over the years, our sports customers have taught me that the real secret to success is collaboration to create a winning team on and off the court, ice, pitch, or field. For your sales and marketing teams to collaborate more effectively, actively involve your analytics team.

Sales 52
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Meet your first wave speakers for Customer Success Summit 2018

Totango

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Here are a few of our first wave speakers you don’t want to miss: Nicolle Paradise. Christina Kosmowski. Dante Otero. Manager, Partner & Customer Experience.

2018 48
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5 Employee Management Tips to Boost Employee Morale

Michel Falcon Experience

As leaders, we generally make it hard on ourselves to manage our employees and the outcome is a poor experience for our team members which negatively impacts their perception of you as their leader and paralyzes their morale and performance. I’ve come a long way in my leadership ability to manage a team. Let me explain….

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The Keys to Unlocking NPS

C Space

“On a scale of zero to ten, how likely are you to recommend our business to a friend or colleague?”. Christina Stahlkopf. Christina Stahlkopf , Ph.D. is a Senior Consultant in C Space’s Boston office and a core member of our global research team. With so much data at our fingertips, this is frustrating!

NPS 56
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10 mindsets for change from Australia’s chief customer officers and experience leaders

Alida

Leaders should focus on improving the “change fitness” of managers at every level, helping them change themselves first, then lead in motivating change across their teams. Helen Lea, chief employee experience officer of MYOB, leads a team that designs solutions and experiences that matter. Uncover patterns in mindset.