Kustomer

JULY 22, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas are joined by CMO of Unbabel, Sophie Vu. Listen to the full podcast to learn more. Teaming a seasoned agent with the power of AI creates the ultimate experience. Navigating the New Economy and the New Customer.

Customer Satisfaction 98

Customer Satisfaction Customers E Commerce Brands 98

SurveySensum

JULY 14, 2020

While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best! They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Russel Lolacher

MAY 1, 2022

Or, listen on: Apple Podcasts. Google Podcasts. “On a day to day basis, the best thing preparation you can do [to speak well] is just be aware. Check out all the episodes of Relationships at Work. Facebook Business Page. PLAY AND SUBSCRIBE. KEY TAKEAWAYS. Why speaking well is important. Introversion vs extroversion.

Culture 52

Culture Books Communication Leadership 52

West Monroe

MAY 8, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. From your perspective, how will AI impact the workforce? Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "The Digital Economy: Is a Recession Really Coming?" on Spreaker. When will it happen?

2023 98

2023 Banking Healthcare Financial 98

Russel Lolacher

SEPTEMBER 27, 2022

He helped build their high performing support team from 3 to 30, leading that team for the last 7 years, and he also moved to his current position at the beginning of 2020 as the COVID pandemic begun so learning how to lead right from the start of a pandemic… fun times. Or, listen on: Apple Podcasts. Google Podcasts.

Leadership 52

Leadership Employee Experience Communication Culture 52

Russel Lolacher

APRIL 17, 2023

But before we get there, we have to start here, which is the first question, which is what’s your best or worst employee experience, Lisa? In this episode of Relationships at Work, Russel chats with communications expert and candour advocate Lisa Bloch on intentionally bringing candour into workplace communications. Hello, Lisa.

Communication 52

Communication Leadership Feedback Definition 52

Integrity Solutions

MAY 24, 2023

Selling is about helping customers make buying decisions that are in their best interests. Successful sales people know is about doing something for the customer – not to the customer. The most important variable in the success of any salesperson is themselves.

Sales 52

Sales Culture Management Leadership 52

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. Meet Our Panel of Customer Experience Pros: Daisy Jing. Sasha Tenodi. Wendy Glavin. Randy Hernandez. Jess Tiffany. Casey Tibbs. Alex Reichmann. Qiaoli Wang. Jake Rheude. Bryan Clayton. Terence Channon.

2016 111

2016 2017 Customer Experience Social Media 111

ProProfs Chat

AUGUST 8, 2019

the best technology to reach customers before they do. the right approach to understand what makes a service the best. Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience? So, if you are a newbie and feel that you may not match up to the existing brands, think again!

Customer Service 51

Customer Service Airlines E-support Brands 51

SmartKarrot

OCTOBER 4, 2021

Whether you are in the lookout for seeking stellar inspiration for your next designs to come, or be it some battle-tested tactics that influence your organization, or be it planning your new product – product management podcasts will always stay as a reliable source to guide you all the way. The Design Better Podcast. How I Built This.

Management 10

Management Leadership Innovation Customer Success 10

ChurnZero

NOVEMBER 22, 2021

Customer Success Budgeting Best Practices and Lessons Learned. According to Kristen, one of the best things you can do is understand your CFO’s perspectives on benchmarks before you start building your budget. Customer Success Capacity Planning and Budget Guide. Your team is stressed and ready to walk away.

Customer Success 98

Customer Success Touchpoint Customers Article 98

Russel Lolacher

MAY 15, 2023

A few reasons why she is awesome  —  she is the CEO and Lead Consultant of Unlocking Your Best Life – a consultancy that provides coaching, training and speaking on Leadership, Business & Personal Development. She’s also a mentor for entrepreneurs and business owners to help them accelerate their best business and life.

Culture 52

Culture Leadership Communication Consulting 52

Michel Falcon Experience

MARCH 12, 2019

I applied for both, and then I was hired by both companies, and I chose one 1-800-GOT-JUNK because they had just won the Best Workplace in Canada Award by Maclean’s Magazine as a medium sized company. And the last one, and you have to be truthful, don’t BS me, are you hung over right now? My man right here’s got three, see.

Culture 12

Culture 2019 Engagement Net Promoter Score 12