RapportBoost

DECEMBER 10, 2018

Kaye has worked with Fortune 500 companies, governmental and private firms across the world to advance customer service operations, and embed leading learning and development strategies. Did you miss this Customer Experience Update Webinar from the end of November? No worries! Here’s the archived version.

Contact Center 40

Contact Center Customer Centricity Multi-Channel Webinar 40

Retently

AUGUST 23, 2023

Some people argue that NPS® doesn’t work effectively for B2B companies. We argue the opposite — Net Promoter Score® is just as valuable for a B2B company as it is for a B2C brand. While it’s true that B2B companies typically have fewer customers than B2C companies, there’s a flip side to this coin.

Net Promoter Score 148

Net Promoter Score B2B B2C NPS 148

CSM Practice

DECEMBER 4, 2020

Now most companies have a health score; Most customer success teams develop a health score and I talk a lot about it in my podcasts and webinars that I do throughout the year, how a customer health score in its designation is a very internal type metric. Video Title: How to Prove Value to Customers. The Interview: . Hello Chris.

NPS 69

NPS Customers Customer Success Measurement 69

ChurnZero

MARCH 17, 2022

As a follow-up to our well-attended webinar on “ The startup’s guide to Customer Success ” with Jennifer Chiang (the author of the book by the same name), we wanted to get more of our audience’s questions answered. You can find the initial Q&A recap from the webinar here.

Customer Success 97

Customer Success Leadership Webinar Metrics 97

Amity

SEPTEMBER 19, 2016

Things are going really well. All seems well. This ensures that the candidate has been in the trenches of customer success and understands what works well, and what doesn’t. This ensures that the candidate has been in the trenches of customer success and understands what works well, and what doesn’t.

Customer Success 0

Customer Success Management Presentation Customers 0

Russel Lolacher

JANUARY 16, 2023

In this episode of Relationships at Work, Russel chats with journalist, author and CEO of the Armah Institute of Emotional Justice Esther A. She is the CEO of The Armah Institute of Emotional Justice – a global institute on implementing the Emotional Justice framework. Everyone has a role and work to do in racial healing.

Roadmap 98

Roadmap Culture Connections Books 98

ChurnZero

MARCH 17, 2022

As a follow-up to our well-attended webinar on “ The startup’s guide to Customer Success ” with Jennifer Chiang (the author of the book by the same name), we wanted to get more of our audience’s questions answered. You can find the initial Q&A recap from the webinar here.

Customer Success 52

Customer Success Leadership Webinar Metrics 52

Survicate

MARCH 20, 2019

We’ve asked for advice for companies at the beginning of the journey, about mistakes that should be avoided, as well as how you can tackle the most common challenges. Voice of the Customer – a buzzword that’s shaken the marketing world in recent years like no other. Stay close to customer service, no matter how big your company grows. “

Customer Centricity 85

Customer Centricity Social Media Insurance NPS 85

Amity

OCTOBER 31, 2016

It’s always fun for me to look back at customer reviews from those early years as all of them mention how amazingly reactive and supportive our customer support team was (and still is). Uberflip helps over 1,400 marketers to create, manage, and optimize content experiences every day. That’s when I came on.

Customer Success 0

Customer Success Customers Definition Metrics 0

Retently

FEBRUARY 27, 2019

So, a high CLV means each customer will bring in more revenue for your company. There are two ways to grow your business. The first is to acquire new customers. The second is to focus on retaining existing clients and increase customer lifetime value (CLV). Customer Lifetime Value. How to Increase Customer Lifetime Value?

Social Media 133

Social Media NPS Customers Feedback 133

Amity

APRIL 24, 2017

I started my career as a Developer, and I also worked in Sales for a couple of years. I started my career as a Developer, and I also worked in Sales for a couple of years. It wasn’t until we closed some deals that a couple of our customers started to ask about implementation, onboarding, and best practices.

Customer Success 93

Customer Success Culture Books Metrics 93

Pointillist

JULY 25, 2018

The approach you take to implement customer journey analytics will make all the difference in the results that you get. What is the Right Time to Start Planning for Customer Journey Implementation? I will endeavor to answer these questions and help you plan your customer journey analytics implementation strategically in this post.

Customer Journey 43

Customer Journey Events Metrics Government 43

West Monroe

JANUARY 23, 2022

It is frequently said but cannot be overstated: the COVID-19 pandemic has intensified existing pressure on the healthcare industry to deliver high-quality, personalized care at lower costs to more people. Much work has been done, especially in recent years, to create a sturdier, more tightly connected, and more navigable healthcare ecosystem.

Healthcare 52

Healthcare 2022 2021 Multi-Channel 52