ReviewTrackers

OCTOBER 19, 2018

The Rise of the Customer Insight and Action Platform. Typically in the form of software, customer insight and action platforms help you understand more completely and accurately how customers feel and think, what they need and care about, and how they make purchase decisions. What does this mean, exactly?

Customer Insights 50

Customer Insights Insights Multi-Channel Social Media 50

InMoment XI

NOVEMBER 28, 2023

In the digital age, platforms such as Yelp, Google, Facebook, and Tripadvisor wield unprecedented influence over consumers’ purchase decisions. This explains why the highest-rated businesses on online review platforms are typically the ones that proactively manage reviews and are most responsive to customers.

Management 346

Management Marketing Social Media Feedback 346

InMoment XI

DECEMBER 22, 2022

In the customer experience industry, we call capturing customer feedback a “voice of customer” program, and at InMoment—we know that it’s not enough to capture feedback, you need to capture it, understand it, take action, and make sure customers know their feedback is being heard. Step #4: Transform Through Taking Action. The result?

Voice of Customer 558

Voice of Customer Net Promoter Score Social Media Call Center 558

InMoment XI

FEBRUARY 16, 2024

Enter Integrated CX—a transformative business strategy that aligns organisations to unlock the full potential of customer data.This approach revolves around three key pillars: Strongest Signals, Richest Insights, and Smartest Actions. This diverse data set helps decode emotions, understand behaviours, and enable informed actions.

Multi-Channel 260

Multi-Channel Touchpoint Social Media Customer Voice 260

InMoment XI

OCTOBER 4, 2023

But, we are confident in saying that the strategies we are developing that view the customer experience as the sum of integrated feedback, insights, and actions are going to distinguish us from our competitors in a significant way. Once you have gathered data and created insights, the actions you take should not be arbitrary.

Blog 558

Blog Customer Experience Net Promoter Score Financial 558

Forrester's Customer Insights

OCTOBER 30, 2023

Have you ever heard a leader of a successful business proudly announce that they don’t much care about understanding their customers’ needs? Yeah, me neither. The data from Forrester’s recent report, The State Of Customer Obsession In B2B, 2023, is clear on the value of knowing what drives your customers.

2023 58

2023 B2B Customers Customer Insights 58

InMoment XI

APRIL 27, 2023

InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe. If you’re a client and want to talk to someone about the updates to the XI Platform, contact your account rep.

Innovation 260

Innovation Feedback Call Center Insights 260

InMoment XI

JULY 19, 2023

To meet these demands, companies are turning to customer experience experts who possess the knowledge and skills to enhance CX platforms and drive customer-centric strategies. Customer experience experts possess the skills to identify pain points in the customer journey and suggest actionable improvements.

Customer Experience 260

Customer Experience ROI Customer Centricity Omnichannel 260

InMoment XI

FEBRUARY 12, 2024

Integrated CX is all about harnessing the power of data, technology, and expert service to help companies unlock valuable insights so they can take action to drive measurable outcomes for their customers. Here are the three main elements of integrated CX: Ability to connect data from everywhere Richer insights Smarter Actions 1.

NPS 260

NPS Net Promoter Score Effort Score ROI 260

InMoment XI

JANUARY 19, 2024

It takes into account various factors, constraints, and objectives to suggest the best course of action in a given situation. The primary goal of prescriptive analytics is to provide actionable recommendations that help organizations or individuals make informed decisions to achieve desired outcomes.

Events 260

Events E Commerce Retail Insights 260

InMoment XI

DECEMBER 1, 2022

Our goal is to empower you with the data, technology, and human expertise necessary to identify the moments that matter, understand what’s working (and what might need improvement), take informed action to solve business problems, and ultimately provide a truly differentiated experience for your business. The Continuous Improvement Framework.

Return on Investment 493

Return on Investment Automotive ROI Reference 493

InMoment XI

JULY 12, 2022

Finding the insights, data, and comments that will make employees better at their jobs begins with using an Experience Improvement platform to ingest data (especially customer comments) for actionable insights. Enacting this approach will also enable your frontline employees to provide a far superior experience to customers.

Contact Center 529

Contact Center Metrics Customer Centricity Culture 529

BlueOcean

JANUARY 30, 2024

In fact, we often see companies choosing to outsource when the need arises to invest in a new technology platform. With the evolution of cloud-based telephony platforms and other foundational technologies moving to the cloud, the picture is different but not irrelevant. On-going technology costs are also generally included.

Contact Center 296

Contact Center Insights Call Center Technology 296

Lumoa

APRIL 28, 2024

That’s where customer experience platforms come in. If you are looking for a customer experience platform that fits your needs, we compared three major tools to help you find the right one: Medallia, Qualtrics, and Lumoa. You reach them where they are with the messages that resonate with them.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

TechSee

JUNE 29, 2023

Practical service automation requires a management layer that oversees and optimizes the LLM and integrates with the broader ecosystem of backend platforms and customer interfaces. Service requires making decisions and taking action across multiple platforms and environments.

Customer Service 202

Customer Service Customer Service Representative Contact Center Technology 202

Alida

JULY 12, 2022

To support this approach, the lululemon brand team established the lululemon Feedback Forum built on the Alida platform. Here we look at the three main ways lululemon is co-creating new experiences with their customers.

Apparel 237

Apparel Retail Customer Centricity Feedback 237

Alida

JULY 14, 2021

At Alida, we define a digital insight community as a customer engagement platform you can use to uncover agile, actionable insights from the right people at the right time—at scale. How would you describe a digital insight community and its value to your organization? And how do we know? Well, we invented it.

Insights 246

Insights Customer Engagement Engagement Customers 246

SurveySparrow

APRIL 30, 2024

Step 1: Make a List of Review Sites Identify the online platforms where your potential customers will go to get an idea of what you’re all about. Here are some key criteria to consider: Industry : Different industries have their own go-to review platforms. Focus on a platform that integrates well with your current toolstack.

2024 52

2024 Management Feedback Metrics 52

COPC

MARCH 11, 2024

This guide sheds light on the multifaceted nature of employee retention, aiming to enhance customer satisfaction and other key performance indicators through careful questioning and thoughtful leadership actions. This action guarantees that your newest team members remain enthusiastic and committed from acceptance to their first day.

Call Center 98

Call Center Contact Center Culture Engagement 98

Thematic

APRIL 3, 2024

It encompasses both direct feedback – what customers explicitly tell you through surveys, reviews, or conversations – and indirect feedback –  the behaviors, preferences, and sentiments expressed through actions like website interactions, purchase patterns, and social media engagement. " mentality.

Social Media 62

Social Media Feedback NPS Insights 62

CSM Magazine

APRIL 29, 2024

With the vast amount of data generated on social media platforms every second, harnessing this information effectively can be challenging. Through the use of advanced data collection techniques and APIs, BI platforms continuously gather data from various social media channels such as Twitter, Facebook, Instagram, LinkedIn, and more.

Social Media 52

Social Media Metrics Events Insights 52

Thematic

APRIL 17, 2024

Three major components make up the backbone of customer experience analytics: data collection, analysis, and generating actionable insights. Analyze for actionable insights: Customer experience analytics identifies the key pain points and opportunities. Customer experience analytics goes deeper than simple satisfaction scores.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Three major components make up the backbone of customer experience analytics: data collection, analysis, and generating actionable insights. Analyze for actionable insights: Customer experience analytics identifies the key pain points and opportunities. Customer experience analytics goes deeper than simple satisfaction scores.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Three major components make up the backbone of customer experience analytics: data collection, analysis, and generating actionable insights. Analyze for actionable insights: Customer experience analytics identifies the key pain points and opportunities. Customer experience analytics goes deeper than simple satisfaction scores.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

CSM Magazine

FEBRUARY 7, 2024

Zenarate AI Coach is the first training platform that virtually improves itself from live call trends and intelligence delivered by the new Call Insights actionable data. It turns raw data into actionable intelligence, allowing businesses to stay ahead of emerging customer concerns and sentiment.

Insights 52

Insights Contact Center Innovation Customer Service 52

Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. Platforms like Comm100 enable agents to access all communication channels — from emails, live chats, social media to phone calls — in one place.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction Culture 52

Retently

APRIL 18, 2024

Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. It’s like giving real-time feedback while you’re in the action, whether you’re shopping or just browsing. Let’s get started.

NPS 78

NPS Net Promoter Score Feedback User Experience 78

Retently

MARCH 11, 2024

The effectiveness of post-event surveys is boosted by crafting questions that are short, focused, and clear, ensuring higher completion rates and data that is actionable for future events. These surveys provide a platform for attendees to share their feedback, allowing organizers to understand what worked well and what could be tweaked.

Events 119

Events Feedback Insights Presentation 119

Lumoa

JANUARY 24, 2024

Transforming Analytics into Action Remember that the true value of text analytics in customer feedback can only be realized when it impacts decision-making and actions within a company. Large volumes of qualitative data turn into actionable insights. An organization that can act on feedback.

Feedback 83

Feedback Net Promoter Score 2024 Metrics 83

BirdEye

MARCH 10, 2023

With billions of people using social media platforms every day, it’s no wonder businesses are eager to establish a strong online presence. A checklist saves time because you’re evaluating each social media platform in the same way. Check the frequency of your posts and determine if it’s optimal for each platform.

Social Media 98

Social Media 2023 Metrics Return on Investment 98

SurveySparrow

MARCH 24, 2024

To effectively gather and utilize customer feedback, companies rely on specialized tools and platforms. Customer feedback tools like SurveySparrow provide a platform to design and distribute surveys that help in gathering valuable feedback from customers. Please enter a valid Email ID.

Feedback 52

Feedback Multi-Channel Customer Insights Insights 52

Kustomer

MARCH 19, 2024

While many platforms merely “fetch” the customer data, most don’t use the data to power their Customer Support operations. Many customer support platforms rely on integrations or manual data pulls, often resulting in outdated information and impersonal customer conversations. Starting at $39 per user per month — learn more.

Metrics 69

Metrics Webinar Interaction Loyalty 69

SurveySensum

FEBRUARY 28, 2024

They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. Advanced reporting and robust analysis features are the backstage pass to turning feedback into actionable insights.

2024 52

2024 Feedback Demo Social Media 52

Optimove

DECEMBER 25, 2023

AI-driven orchestration determines the next best action for each individual customer, dynamically updating campaign content for maximum personalization and relevance. Our platform excels because of: Rich Customer Data: Optimove’s platform is powered by rich historical, real-time, and predictive customer data.

Customer Journey 59

Customer Journey Customer Journey Mapping Download Touchpoint 59

SurveySparrow

MARCH 12, 2024

The sheer volume of user feedback platforms can make your head spin. I’m sure this is something you should have in mind before choosing the right feedback management platform. This platform uniquely transforms traditional, often tedious survey methods into engaging, conversational interactions that captivate users.

2024 52

2024 Feedback User Experience Customer Satisfaction 52