Comm100

OCTOBER 17, 2023

Knowledge Bases : A centralized repository where customers can search for and find answers to frequently asked questions. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base. They can handle basic queries, guide users, or escalate issues to human agents.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

eGain Blogs

FEBRUARY 9, 2023

For example, they should be able to handle a variety of interaction channels and possess broad and deep product and functional knowledge. The answer lies in implementing modern knowledge as a hub. A modern knowledge hub can help multiskill agents easily, cost-effectively, and at scale.

Contact Center 52

Contact Center Net Promoter Score Management Insurance 52

Gainsight

APRIL 8, 2024

By focusing on maximizing the value customers derive from products and services, companies can unlock new revenue opportunities and drive expansion within existing accounts. Community platforms offer customers a vibrant hub to connect, exchange insights, and glean valuable knowledge from peers.

Customer Success 52

Customer Success Engagement Customers Insights 52

Gainsight

JUNE 14, 2023

Creating a single destination for your customers to connect, share best practices, provide feedback, and build a stronger relationship with your product. That’s why we’ve introduced our third product line, Digital Hub. Digital Hub has all the capabilities of inSided. With Digital Hub, the possibilities are truly endless.

Competitive Advantage 52

Competitive Advantage Metrics 2023 User Experience 52

Kustomer

FEBRUARY 11, 2024

Note that Zendesk has three separate tiers of product offerings, each with its own pricing structure. Knowledge Base With Zendesk’s Knowledge Base Management tool, businesses can establish a repository comprising articles, FAQs, and guides. You can add chat to the knowledge base and answer bots with minimal effort.

Multi-Channel 98

Multi-Channel E-support E Commerce Omnichannel 98

Team Support

AUGUST 19, 2022

With that goal in mind, we are excited to announce the release of our new Messaging and Live Chat Hub SDK. What is Hub SDK Messaging and Live Chat? The Hub SDK (Software Development Kit) provides a way for developers to build and integrate fully custom solutions into the Messaging Hub experience.

Events 98

Events Customer Satisfaction Information Reference 98

Customer Bliss

AUGUST 31, 2016

Cut through the clutter with a customer support hub. Customer support software can not only create a centralized location for you that integrates directly with the software but also enables a customer to view documentation (knowledge base articles, wiki, etc.) and check on the status of a ticket in real-time. Guest Post by Robert C.

Omnichannel 268

Omnichannel B2B Customer Engagement Engagement 268

Gainsight

JULY 17, 2023

But it does require an understanding of where your customers live every day: in the product, on email, in your Community, or elsewhere. The Solution: Digital Hub Right now, you likely have a different system for Service tickets, self-service resources, and your user Community. Pinpointing the right digital channels can be tricky.

Omnichannel 52

Omnichannel Touchpoint Connections Engagement 52

eGain Blogs

MARCH 7, 2023

After all, what good are conversations and guidance to a destination, if the destination is erroneous knowledge or nothing? Integrated knowledge management: The Conversation Hub is tightly integrated with the eGain Knowledge Hub, allowing an integrated question and answer functionality.

Contact Center 52

Contact Center 2022 2024 2023 52

Gainsight

FEBRUARY 28, 2024

That means it’s critical to empower our customers to be wildly successful with our products and services. As the SaaS market becomes increasingly competitive, customer communities have emerged as invaluable assets for businesses striving to enhance the customer experience and foster meaningful product engagement—efficiently and at scale.

2024 52

2024 Innovation Customer Success Engagement 52

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager.

2024 52

2024 Social Media Roadmap Webinar 52

Lumoa

MAY 17, 2022

Lumoa Product News for May 2022 Integrations hub gets further improved! The post Product News – May 2022 appeared first on Lumoa. We have spoke before about how Lumoa can pull your web data through an API, with no fees to setup, and it takes just a few minutes! New Insights logic on the Impact page! Thanks for reading!

2022 83

2022 Webinar Touchpoint Insights 83

Kustomer

FEBRUARY 29, 2024

In its product tour section, users are presented with three main products: Gorgias Helpdesk, Gorgias Automate, and Gorgias Convert. Although each product has several sub-products, they remain limited. Additionally, its knowledge hub or Help Center is relatively basic.

E Commerce 52

E Commerce 2024 E-support Feedback 52

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

2024 97

2024 E Commerce E-support Social Media 97

SurveySparrow

OCTOBER 18, 2022

Hubspot Service Hub. Chatbots : Deploy conversational chatbots for each team, department, or product. . It has features like a ticketing system, multi-brand self-service portals, a knowledge base, and more, which makes it a great addition to our list of Zoho Desk alternatives. . These alternatives are: . SurveySparrow.

Customer Service 52

Customer Service Multi-Channel Social Media Omnichannel 52

Team Support

APRIL 3, 2024

TeamSupport offers a robust knowledge base, self-service portal, and interactive community hub where your customers can ask questions, share ideas, and solve issues even outside business hours. The system conveniently groups tickets, making it easier to identify recurring issues or customers who may require a little extra attention.

Omnichannel 52

Omnichannel Social Media Customer Relationship Management Communication 52

Gainsight

MAY 31, 2023

Gainsight CS and Gainsight Digital Hub (formerly inSided), have earned awards in several categories from leader in Community, Experience Management, Momentum, Enterprise, Mid-Market, and Best Relationship. Here’s what customers had to say about Gainsight Digital Hub: “inSided has undoubtedly changed our community strategy for the better.

Leadership 52

Leadership 2023 Customer Satisfaction Customer Success 52

CSM Magazine

FEBRUARY 27, 2024

To succeed in this landscape, companies must have a knowledge management system that allows them to gather, analyse and utilise information effectively. A key tool for achieving this is an integrated knowledge platform. A unified knowledge platform ensures that decision-makers can access the insights easily.

Document 52

Document Innovation Social Media Insights 52

Gainsight

MAY 18, 2023

We’re talking about our Product team. Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product Keynote to explain how Gainsight’s three product lines come together to power Digital Customer Success. “The

2023 52

2023 Chief Customer Officer Customer Journey Customer Success 52

Help Scout

JUNE 24, 2021

No matter how well-designed your product is, customers have questions. Along with managing incoming customer communications, many help desk tools let you offer proactive support through knowledge bases and automated messages. Help Scout also offers tools and integrations to increase team productivity.

Omnichannel 84

Omnichannel 2001 Connections Sales 84

TechSee

SEPTEMBER 21, 2023

Sophie AI reads product documentation and support flows, observes customer service and field service interactions, and learns at each step. Sophie’s Hub and Spoke Design The Sophie AI Brain Sophie AI is a centralized, multisensory brain that powers multiple service applications across the enterprise.

Contact Center 109

Contact Center Document Virtual Agent Interaction 109

CSM Magazine

JULY 21, 2023

They are finding invaluable insights not in traditional market research, but in their contact centres, the bustling hubs of customer and colleague conversations. Make better decisions: make better decisions about everything, from product development to marketing campaigns.

Customer Insights 52

Customer Insights Insights Social Media Webinar 52

Playvox

NOVEMBER 16, 2021

The boost in product demand, fueled by more people working from home, as well as changing consumer lifestyles, meant Sweaty Betty had to grow its team to meet the surge in demand. Sweaty Betty built a training library in the Learning hub that’s part of its quality management solution. Or as some might say, puttin’ in the reps.

E Commerce 78

E Commerce Management Contact Center Retail 78

inSided

OCTOBER 1, 2022

In fact, Cognite's model shows that Community can solve a variety of problems like a fractured customer experience, low content adoption, and product-customer gaps. Product customer gaps : No intuitive channel or way for product to engage with customers so the loudest voice wins, resulting in low customer empathy.

Document 52

Document Customer Journey Customer Success Events 52

Gainsight

MARCH 9, 2023

Community allows your customers to engage with your product and brand on their own terms. It’s a space for customers to share best practices, trade product knowledge, and get the answers they need—all of which help people get the most out of your product and gain value from it. The result? Let’s take a look.

Engagement 52

Engagement Roadmap Feedback Insights 52

ShepHyken

FEBRUARY 12, 2021

One Central Support Hub 24/7. Streamlining their internal operations and improving productivity. Firms should provide robust support for clients who want to find the answers without calling the contact hub. This starts with providing clear and clean instructions and a well-organized, up-to-date knowledge-base.

2021 109

2021 Social Media Call Center Chief Customer Officer 109

Team Support

JANUARY 26, 2021

Two-thirds of support demand is due to needing help with the adoption and application of products. Proactive support is also triggered by remote monitoring, alerting, and product “call-home” features. Provide in-product access to support resources including self-help materials and assisted expertise.

B2B 64

B2B E-support 2004 Download 64

Retently

APRIL 5, 2024

Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

ViiBE Blog

MAY 26, 2021

In times when information flows rapidly and trends change constantly, knowledge serves as one of the most important competitive differentiators in your company’s performance. What is a knowledge management tool? What is a knowledge management tool? There are two main types of knowledge management systems.

Management 52

Management Document Presentation Information 52

Call Experts

APRIL 8, 2024

This feedback-driven approach enables businesses to make data-backed decisions and innovate their products or services to meet evolving customer expectations. A customer journey contact center acts as a centralized hub, providing customers with a single point of contact and ensuring accessibility across multiple channels.

Contact Center 52

Contact Center Customer Journey Call Center Touchpoint 52

SurveySparrow

FEBRUARY 20, 2020

Hubspot Service Hub. Well, the most reliable attributes of Zendesk remains ticket raising and auto-fill forms that help resolve issues during a call and knowledge base that helps customers use the solution efficiently. Hubspot Service Hub. Service Hub offers all the required features that include: Canned Responses.

2020 96

2020 Customer Service Multi-Channel Social Media 96

Gainsight

JULY 25, 2023

Every company has some type of motion around the customer journey, according to Maksim Ovsyannikov, EVP of Product and Design at Gainsight. NorthPass falls into Gainsight’s Digital Hub, which includes components for community, knowledge base, events, customer feedback, and customer education.

B2C 52

B2C B2B Customer Journey Customer Success 52

Eptica

APRIL 17, 2019

Date: Wednesday, April 17, 2019 Author: Steve Nattress - Product Manager Why collaboration is key to customer service success. Author: Steve Nattress - Product Manager In today’s competitive world, keeping customers happy is part of everyone’s job in the organization. Published on: April 17, 2019. Share this page on: Tweet.

Customer Service 72

Customer Service E Commerce Contact Center 2019 72

ChurnZero

SEPTEMBER 29, 2023

Celebrating positive customer behavior is one of the most effective methods for increasing product adoption and deepening customer relationships. By recognizing customers, you build their confidence in the product and their understanding of its value. First product login: Trying something new can be intimidating.

Webinar 52

Webinar Workshop Feedback Customers 52

Kustomer

JUNE 6, 2023

The financial services industry, which includes commercial and retail banking, and wealth management, has become a hub for innovative ways to improve CX. Employees should immediately apply their new knowledge in practice situations. What Does Customer Service Look Like in the Financial Services Industry?

Financial 98

Financial Customer Service Banking Customer Satisfaction 98

SurveySparrow

JULY 23, 2023

Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached Additionally, SurveySparrow provides a Forever Free plan with limited features and a free trial for users to test the product. Features of HubSpot Service Hub Ticketing : Efficiently manage and track customer issues.

Customer Experience Management 52

Customer Experience Management 2023 CEM Customer Experience 52

CSM Magazine

OCTOBER 17, 2022

Create an interconnected network of knowledge. It all starts with laying a solid foundation for managing knowledge across your organization. The best tool for this sort of knowledge management is a component content management system (CCMS). Fraser Doig is Associate Product Marketing Manager at RWS. About the Author.

Document 52

Document Customer Service Information Management 52