Kustomer

JANUARY 8, 2024

While Zendesk Suite provides seemingly everything you need from a help desk software, it does come with some hefty drawbacks. It helps you manage the tickets and keep things streamlined. The typical functionalities of an all-in-one SaaS ticket management system are creating, managing, and routing support tickets.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

ShepHyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. But by shifting how you manage your team, these issues can be easily resolved. She writes about how companies can adopt a remote workforce and enhance customer service delivery.

Customer Service 118

Customer Service Communication Article Customers 118

CSM Magazine

MAY 16, 2024

Workshops and courses focusing on leadership principles , conflict resolution, and team motivation strategies can empower leaders to manage their teams more effectively. Time Management Courses Customer support environments are often fast-paced and require juggling multiple tasks simultaneously.

Workshop 52

Workshop Magazine Leadership Innovation 52

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

2024 97

2024 E Commerce E-support Social Media 97

CSM Magazine

MARCH 24, 2022

It is common knowledge that the retail industry thrives on positive customer interactions and feedback, so when reviewing the ways in which organizations can grow and remain competitive in their field, it is vital to craft plans that revolve around optimizing the customer experience. In retail, the customer is king.

Retail 119

Retail Customer Experience 2004 Competitive Advantage 119

Totango

MAY 13, 2022

The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal. Customer engagement platforms are automation solutions that help you monitor, manage and optimize your client interactions. Learning management system (LMS) platforms. Customer success software.

Customer Engagement 104

Customer Engagement 2022 Engagement Return on Investment 104

Team Support

JULY 25, 2023

So, your company invests in the training needed to ensure your agents know the product and can help the customer use it. Yet, a major challenge is the technology customer support agents use, which slows down productivity. Once that’s done, they’ll run over to the ticketing software to review the ticket information.

Poor Customer Service 98

Poor Customer Service Customer Satisfaction Demo Customers 98

Team Support

MAY 15, 2024

Unlike other customer support software, which often seems impersonal and robotic, we offer a refreshing focus on making technology work for people, not the other way around. Unified Ticket Stream: TeamSupport eliminates the chaos of managing multiple support channels. TeamSupport’s platform is designed to put the customer first.

Management 52

Management Social Media Customers Customer Satisfaction 52

Team Support

OCTOBER 4, 2022

So in the cases where a customer is asking for something you can't provide, whether that's faster response times or new features (or a trip to the Moon with Wallace and Gromit), your business needs to manage their expectations. To this end, a ticketing management system, or the team behind it, needs to also manage customer expectations.

Customer Expectations 126

Customer Expectations Management B2B Customer Service Representative 126

Help Scout

AUGUST 24, 2021

We all know the old axiom “knowledge is power.” And though it’s true, there’s a caveat: In order to unlock the power of any knowledge, people first need access to it. Access to knowledge is an issue many businesses face. Luckily, there’s a tool that addresses that very issue: knowledge base software.

Article 106

Article Roadmap Document Demo 106

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. CSAT measures customer satisfaction with a product, service, or a specific interaction.

Customer Satisfaction 100

Customer Satisfaction Feedback Interaction Insights 100

SurveySensum

APRIL 16, 2024

Software development is teamwork. From product managers and designers to developers and quality assurance testers, it involves cross-functional collaboration and clear communication to create great products that customers love. Missed deadlines, product defects, and disappointed clients. The result?

Social Media 52

Social Media Demo Feedback Communication 52

ShepHyken

SEPTEMBER 3, 2021

This week we feature an article by Apira Giriharan, a Marketing Manager from Blackchair with extensive knowledge of all matters related to CX solutions. She writes about how contact center agents can maximize productivity and provide a better customer experience. What is a CX management platform?

Customer Experience Management 144

Customer Experience Management Management Contact Center Customer Experience 144

ShepHyken

OCTOBER 29, 2021

She shares how companies can choose the call center software that fits their customer support teams. In today’s digital world, whether your customers prefer phone support or traditional customer service, effective call center software is essential for smooth functioning. Omnichannel? . Call routing . Cloud-based calling? .

Call Center 78

Call Center Contact Center Omnichannel Interaction 78

Team Support

APRIL 3, 2024

This focus on customer needs makes understanding and leveraging an efficient Customer Relationship Management (CRM) tool crucial. Starting with TeamSupport: A Broad Overview TeamSupport is an award-winning software intended to help teams work together and resolve issues.

Omnichannel 52

Omnichannel Social Media Customer Relationship Management Communication 52

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. It is a software solution that lets you collect and manage user feedback. Here are the biggest advantages of incorporating feedback software into your operation.

2023 98

2023 Feedback Net Promoter Score Social Media 98

ShepHyken

AUGUST 31, 2023

Enterprise resource management (ERP) systems centralize, automate, and manage core business data and processes, from inventory management to real-time sales information. When integrated with a CRM, you can unify all of your inventory and customer data to eliminate silos and increase data accessibility and management.

Customer Journey 129

Customer Journey Customer Journey Mapping Net Promoter Score E Commerce 129

Gainsight

APRIL 8, 2024

By focusing on maximizing the value customers derive from products and services, companies can unlock new revenue opportunities and drive expansion within existing accounts. Community platforms offer customers a vibrant hub to connect, exchange insights, and glean valuable knowledge from peers.

Customer Success 52

Customer Success Engagement Customers Insights 52

Comm100

MARCH 6, 2024

The advent of live chat has revolutionized the customer experience, the agent experience, and overall productivity. Cost-Effective Live chat can be more cost-effective than phone support, as it requires fewer human resources to manage the same volume of customer queries.

Customer Service Representative 102

Customer Service Representative Customer Service Communication Customer Service Strategies 102

ShepHyken

MAY 27, 2022

This week, we feature an article by Sowmya Juttukonda, content developer & digital media specialist at Knowmax , a knowledge management system to enhance customer service. She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience.

Call Center 126

Call Center Technology Customers Engagement 126

Team Support

APRIL 11, 2024

Manufacturing involves the process of transforming raw materials into finished products across industries and geographies. This encompasses diverse and significant complexities to accomplish tasks ranging from automobile production to chemical refinement. TeamSupport offers all of that, at scale, to help businesses drive success.

Multi-Channel 40

Multi-Channel Social Media Customer Satisfaction Demo 40

SurveySensum

MARCH 20, 2024

Well, Customer Experience Management is the solution! With the help of robust customer experience software ! That’s why we have compiled a comprehensive list of the 10 best customer experience software companies to help you choose what is best for your business. What is a Customer Experience Management Software?

Customer Experience Management 52

Customer Experience Management 2024 Customer Experience Management 52

ShepHyken

JULY 31, 2023

It is important for leadership and management to know that the customer doesn’t care about silos and what is happening in the background. When AI pulls information from the customer’s history or a knowledge base, support agents are empowered to have better interactions and efficiently provide the best solution.

Interaction 118

Interaction Contact Center Connections Leadership 118

Totango

SEPTEMBER 20, 2022

Customer enablement empowers customers by giving them the resources they need to use your product successfully. Customer enablement is a customer success strategy that provides customers with the resources they need to achieve the desired results from using your product. What Is Customer Enablement In Business?

B2B 83

B2B Net Promoter Score Social Media Customer Success 83

Team Support

MAY 2, 2022

What makes customer support software great? These solutions require more than just dedicated customer support teams – without the necessary features, a ticketing software solution is hampering your efforts. Ticketing software goes far beyond just addressing customer issues, it forms the backbone of customer support operations.

Document 98

Document Download Article Information 98

Team Support

MAY 1, 2024

In the ever-evolving landscape of customer service software, TeamSupport stands out with its dedicated focus on enriching customer support. Its database not only simplifies the tracking of customer interactions but also allows for managing multiple brands seamlessly on one platform, ensuring a cohesive approach to customer service.

Customer Satisfaction 40

Customer Satisfaction Customer Relationships Omnichannel Innovation 40

Retently

OCTOBER 16, 2023

Since you’re familiar with systems like Net Promoter Score, you’re more likely to notice them when you engage with new products. It’s easy to let this awareness distort the way you think of a system, product, or service. Create a free trial account for your own SaaS product, then send yourself an NPS email.

Net Promoter Score 147

Net Promoter Score Metrics NPS Customer Satisfaction 147

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. This demand is just one reason why we put SuccessBLOCs at the heart of our software. It’s that time!

2023 102

2023 Customer Journey Mapping Customer Journey Customer Success 102

Lithium

MARCH 5, 2024

If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager. Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team.

2024 52

2024 Social Media Roadmap Webinar 52

Magellan Solutions

NOVEMBER 20, 2023

It led them to increase their product line and invest in marketing. Focus on Core Competencies Your internal staff can concentrate on core tasks like strategic planning and product development. As a result, they launched three new software solutions in six months. These professionals provide knowledge and are well-trained.

Call Center 52

Call Center E-support E Commerce Sales 52

Gainsight

FEBRUARY 13, 2024

Gainsight is thrilled to announce Community Unplugged – an immersive virtual event designed to empower you with the knowledge, strategies, and insights to cultivate thriving URL and IRL communities in 2024 and beyond. Are you ready to unlock the potential of your customer community? Register Now! We can’t wait to see you there!

2024 52

2024 Events Engagement Connections 52

ChurnZero

NOVEMBER 18, 2021

While I’m sure there’s some analogy to be had here about planting the seeds of knowledge and so forth, I’ll spare you this time. To get your customers to learn and adopt your product, they need to make a change. Customers need to be competent in your product, so they feel confident making changes.

Webinar 98

Webinar Customers Customer Journey Engagement 98

BirdEye

JANUARY 5, 2023

With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. In this blog post, we’ll discuss what kind of skills are required for an online reputation manager and why online reputation management services are so important.

Management 98

Management Multi-Channel Social Media Interaction 98

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

Feedback 98

Feedback Customer Success Customers Metrics 98

SurveySensum

JANUARY 5, 2024

Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. But the challenge is – How do we gather these VoC insights from the knowledge base?

Insights 52

Insights E Commerce E-support User Experience 52

Playvox

JANUARY 25, 2024

Are you taking the right steps to evolve toward workforce engagement management? Workforce optimization tools automate the operational performance management processes, providing added muscle to workforce management (WFM), quality management (QM), agent coaching , analytics, and reporting. What is Workforce Optimization?

Contact Center 77

Contact Center Omnichannel Net Promoter Score Management 77

SurveySparrow

APRIL 21, 2024

Literally, anyone can use these no-code software tools. Large businesses looking to manage tasks and projects Project and work management Starts at $20 per seat/month Not Available Available MailChimp 4.3 Whether building an app, website, or product design, you need to do proper research. That’s what these tools can do.

E Commerce 52

E Commerce Feedback E-support Demo 52