Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. Digital Transformation.

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2030 Presentation Innovation User Experience 40

Circular Edge

DECEMBER 1, 2022

JDE InFocus Release 23 Featured Highlights October 25, 2022 | Blog Credit: Chelsea Krieger. This week kicked off with InFocus 2022 and the official announcement of E1 Release 23 , delivering innovation that enables customers to automate , optimize and transform their business processes. Automate #Optimize #Transform.

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2022 Roadmap 2023 Banking 52

Circular Edge

DECEMBER 8, 2021

but also enhancements in the areas of digital transformation , system automation , platform and ERP that enable customers to further automate, optimize and transform their businesses. Apps & Tools and includes *new* 1pg Orchestrator & Tools Enhancements Overviews. Continuous Innovation with JD Edwards.

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Consulting Innovation Demo Entertainment 52

iCiDIGITAL

SEPTEMBER 7, 2018

Rolling out a digital experience platform (DXP) can be a daunting initiative for an enterprise. Done well, the challenge will be worth the investment of time and resources. 6 areas where enterprises could easily avoid common missteps when rolling out DXP: 1. Start with a pilot experience.

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Marketing Customer Experience Management Technology 172

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

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2020 Customer Experience Magazine Consulting 132

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Customer Stories & Educational Highlights. Andy’s content-rich presentation 9.2

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Innovation Roadmap Demo Presentation 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Customer Stories & Educational Highlights. Andy’s content-rich presentation 9.2

Innovation 40

Innovation Roadmap Demo Presentation 40

Pointillist

NOVEMBER 18, 2021

A McKinsey survey found that organizations’ digital product experiences accelerated by four years and their digitally-enabled portfolios are now nearly a decade ahead of schedule. There’s now more pressure than ever to digitize product experiences and create efficient, intuitive digital self-service opportunities for consumers.

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Customer Journey Contact Center Metrics Roadmap 45

Totango

MARCH 29, 2022

Customer success goes beyond just viewing and knowing data points about your customers, and checking in periodically. And with the right systems and setup, that can mean automated reminders when customers are at risk for churn, ready to upgrade to a more advanced tier of your product, or just need more support.

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Customer Engagement Engagement Customer Journey NPS 95

Pointillist

APRIL 17, 2019

By Steve Offsey Your company is now competing based on customer experience, but you’re only capturing feedback from a quarter of your customers and tracking maybe 1 out of 2500 interactions. But standing in your way are existing customer data management challenges. What are Customer Data Platforms?

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Customer Journey Mapping Customer Journey Touchpoint Multi-Channel 51

Beyond Philosophy

DECEMBER 23, 2015

In the past decade, we’ve seen the number of companies with an individual in the role of Chief Customer Officer (CCO) – nicely defined by Wikipedia as “the executive responsible for the total relationship with an organization’s customers” – grow from under 100 to thousands today. Michael Lowenstein, Ph.D.,

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Chief Customer Officer Customer Centricity Consulting Loyalty 100

Pointillist

MAY 19, 2020

By Stephanie Ventura Customer experience is more important than ever in 2020. But what makes some organizations more effective than others at managing customer journeys, measuring outcomes and improving experiences? Over 50% of companies also have a role or team dedicated to journey management or journey analytics.

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Customer Journey Measurement 2020 Management 94

Pointillist

JUNE 7, 2021

In 2020, enterprises and consumers were forced to cope with unpredictable circumstances that altered how customers behave, what they want from brands and most importantly, how organizations can meet their evolving expectations. “ Companies cannot solve customer needs within the traditional organizational silos.

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Measurement 2021 Management Omnichannel 71

Pointillist

AUGUST 14, 2018

Customer journey analytics is a whole new approach to analytics that involves having a journey-based mindset and being customer-obsessed. How you deploy customer journey analytics organizationally—and not just the software you choose—will make all the difference for achieving long-term success. By Swati Sahai.

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Customer Journey Metrics Measurement Touchpoint 41

Bizagi

MARCH 6, 2020

“The enterprise resource planning era is over,” declares Duncan Jones, VP and Principal Analyst at Forrester. The ERP model of a single integrated suite to handle every process for every division within the enterprise did not work.”. This means you can redefine the customer experience and put the end-user first.

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Return on Investment Customer Centricity Customer Journey Technology 52

Pointillist

JUNE 5, 2019

By Gary DeAsi It’s no surprise that customer experience is now a make-or-break factor for business success. But how do leading organizations optimize their customers’ journeys, improve customer experience and measure its impact on their business? Only 2% say it’s not so important.

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Customer Journey Measurement Management NPS 89

Pointillist

JANUARY 19, 2022

Your customer encounters an issue using her mobile device. She reaches out via social media and then contacts customer service. How are you currently measuring this customer’s experience? But your customer sees each interaction as one continuous journey to reach her goal. Your Customers Aren’t Responding.

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Customer Journey Measurement Net Promoter Score Metrics 75

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. If so, you are not alone.

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Customer Journey Events Metrics Government 43

Currency Alliance

FEBRUARY 26, 2019

Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers). A great loyalty strategy runs in sync with the business and permeates virtually every customer-facing aspect.

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Loyalty 2019 Loyalty Programs Hotels 45

SmartKarrot

JULY 14, 2023

From customer service to enterprise operations, organizations are always looking for the most suitable solution in order to improve their efficiency and output. Let us dive deep and compare two popular enterprise platforms, ServiceNow and UiPath, in this blog. What is ServiceNow? Let’s start with ServiceNow.

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Document Reference Government Management 10

SmartKarrot

APRIL 14, 2022

Using these modules, AppDynamics helps track and visualize customer journeys. These tools are compatible and interact with each other. Some of the tools in a platform act like services, while others act like interfaces. An AIOps platform consists of a set of AI processes. Some of the characteristics of AIOps platforms include –.

2022 10

2022 Events Insights B2B 10

Optimove

JANUARY 2, 2020

A few weeks ago, I came across a fascinating interview by Scott Brinker from Chief Marketing Technologist with Lyft’s engineers who built a proprietary marketing automation platform tailored explicitly for ad-bidding automation. Resources – Building a marketing automation solution in-house is resource-intensive.

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Reference Technology Marketing Roadmap 49