CloudCherry

MARCH 14, 2019

On October 12th, we co-hosted a webinar with the CX Network where customer experience legend Bruce Temkin shared his insights on turning customer feedback into actions. Collectively, the CX industry needs to be doing better. Often teams need more resources to analyze and action their data, but budget can be hard to come by.

Webinar 150

Webinar Insights Customer Insights Presentation 150

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Webinars & Events Some event areas are limited to Khoros customers only. Communities.

2022 52

2022 Social Media 2023 Roadmap 52

Lithium

MARCH 2, 2021

Titans will be rewarded for their continued engagement with Khoros with a wide range of networking opportunities for personal and professional advancement and increased access to Khoros' resources. Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Missed the webinar, or just want a recap? Webinars & Events.

2021 52

2021 Webinar Roadmap Omnichannel 52

Bold360

MARCH 15, 2018

So much so that the Harvard Business Review reports that 81% of consumers try to self-serve before calling a contact center. Yet, many companies still make it extremely difficult to solve problems on their own and yet don’t have the resources to take care of every customer request in a timely manner. Something’s got to give.

Customer Change 69

Customer Change Call Center Webinar Contact Center 69

SurveySensum

FEBRUARY 28, 2024

Not just that, it’s not just a product, a dedicated CX consultant comes along that helps you every step of the way – from creating surveys to analyzing results and taking action on the feedback – all aligned to your business objectives. G2 Review: 4.7/5 month, with a free version available.

2024 52

2024 Feedback Demo Social Media 52

Eptica

NOVEMBER 14, 2018

Date: Wednesday, November 14, 2018 Author: Pauline Ashenden - Marketing Manager The importance of customer success to CX transformation. I can co-ordinate resources within Eptica, communicate back to the customer and be the first point of contact for them. How CX is central to Digital Transformation. Share this page on: Tweet.

Customer Success 62

Customer Success 2018 2017 Return on Investment 62

Kustomer

FEBRUARY 19, 2024

Kustomer offers real-time, in depth reporting for CX managers to monitor agent and team performance, track SLAs and customer sentiment, and identify areas for improvement. Kustomer enables CX managers to see agents’ status, duration, and current conversations in real time. Request Live Demo. ?

Social Media 52

Social Media Multi-Channel Omnichannel E-support 52

Wootric

DECEMBER 9, 2020

In 2019, companies leading in CX were 3X as likely as their peers to have significantly exceeded their business goals. Before you run screaming to the woods, we promise you that creating CX-focused culture is doable! CX as a pillar of corporate strategy. The value of becoming a customer-centric company is no longer in question.

Banking 52

Banking Culture Feedback Customer Centricity 52

Thematic

NOVEMBER 13, 2018

There’s no denying that the focus on delivering great customer experiences (CX) has increased globally over the past few years. W hat once was a luxury that only a few companies had the resources to invest in (think Amazon and Netflix), has now become a staple on the CEO agenda. A new take on Voice of Customer: driven by insights.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

Grade.us

JUNE 2, 2020

When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. blossomed from a startup contender into a major player in the online review space.

2020 47

2020 Management Net Promoter Score Multi-Channel 47

Stella Connect

JANUARY 4, 2022

Conserve your resources. Anyone with access to Stella Connect, including agents, can save pieces of feedback or QA reviews for discussion in 1:1s, which can then easily be added to 1:1 sessions with their team lead for coaching and recognition. Agnieszka Anna Jozwiak, CX & UX Consultant, Business Integrity Manager at Facebook.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Qualtrics

DECEMBER 20, 2018

In late 2017 we looked at the 6 trends that would define the coming year. Since then, we have seen many of our predictions become reality – from CX and EX becoming more closely linked, to the rise of organization-specific solutions for diversity and inclusion. Webinar] Take your Employee Experience to the Next Level in 2019.

2019 37

2019 Engagement Employee Experience 2017 37

ChurnZero

FEBRUARY 2, 2021

Resources: David Gasca’s Silent Meeting Manifesto (there’s also a condensed three-minute read ). Resources: How to Run a More Effective Meeting (The New York Times). . The Trends Meeting. Resources: How to Run a Meeting Without Talking Too Much (Harvard Business Review). . T he “Pile-On” Meeting.

Document 40

Document Presentation Customer Success Feedback 40

Gainsight

MAY 1, 2023

Our Grow and Tell webinar series hosted by Tim Van Lew is the latest resource for the tried-and-tested approaches CS leaders have proven in their programs. Viewed through the customer experience (CX) lens, a more effective structure became clear: Dedicated implementation resources focused on supporting a smooth Sales-to-CS handoff.

Chief Customer Officer 59

Chief Customer Officer Return on Investment 2013 Customer Success 59

Grade.us

NOVEMBER 9, 2018

Look to some of these resources to help you finish out 2018 with a bang, and to navigate your way into 2019. Recent episodes include: Startup Marketing and the Power of CX: Figurr Founder David Copperstein Most B2B Businesses are Barely Even Marketing: Bullseye Marketing Author Luis Gudema Futureproof Your Marketing: Minter Dial.

Advertising 26

Advertising 2018 Blog Article 26