Circular Edge

FEBRUARY 26, 2021

Blog Credit: Andy Chase. Whether negotiating your next MSP renewal or exploring on demand support or managed services for the first time, hopefully your team finds some value in this analysis as you look to realize a successful & innovative long-term remote support partnership.

2021 52

2021 Innovation Document Demo 52

CSM Practice

FEBRUARY 20, 2020

Each stage represents different levels of data usage that determine how scalable and effective a customer success team can be. Moving from reactive to proactive means your customer success team is not merely defending churn, but also growing expansions while driving business outcomes in a scalable way.

Customer Success 52

Customer Success Engagement 2014 Customer Centricity 52

SmartKarrot

NOVEMBER 16, 2022

An account executive would have been in charge of this in the past. . Considering how sophisticated and expensive SaaS products are, it is critical to make sure that every customer gets the most out of their purchase. Client success occurs when your clients perceive the ROI (return on investment) they seek from your offering.

Books 10

Books Customer Success Chief Customer Officer B2B 10

SmartKarrot

NOVEMBER 14, 2022

The decisions your business makes during the account onboarding process can be crucial for determining the future success of an account. Account onboarding can help your business address customer queries and concerns related to the value your products and services can provide them.

Customer Success 10

Customer Success Customer Journey Mapping B2B Reference 10

Help Scout

AUGUST 8, 2018

How the company approaches the price increase, however — from gathering data, to writing the price increase letter to customers, to implementation — makes a huge difference in how customers will interpret the decision. How to raise prices with a spirit of generosity. How to raise prices with a spirit of generosity.

E-support 40

E-support E Commerce 2017 2018 40

Circular Edge

FEBRUARY 19, 2020

Blog Credit: Andy Chase. Whether negotiating your next MSP renewal or exploring managed services for the first time, hopefully your company finds some value in this analysis as you look to realize a successful & innovative long-term MSP partnership. Use it or lose it Baby!

2020 52

2020 Document Innovation Blog 52

SmartKarrot

NOVEMBER 22, 2022

You can grow your profit margin over time by adding new services at higher price points as you gain more experience working with clients on multiple projects (and they see how well you do). Then, you continue to sell to the business across different projects and expand your services and profit margins over time.

Sales 10

Sales Customer Success Net Promoter Score E-support 10

CSM Practice

MAY 10, 2021

In reality, startup companies are often puzzled about the most effective approach to charging for customer success without increasing the churn risk. In this blog we will share a step-by-step approach to charging for customer success without hurting your net retention rate. . Should you charge for Customer Success?!

Customer Success 52

Customer Success Customers Sales E-support 52

ChurnZero

FEBRUARY 23, 2021

How are today’s Customer Success teams using these forecasting factors to get and stay ahead of their customers’ needs and wants? To find out, we invited CSM Practice to share benchmarking data from their recent survey of Customer Success professionals on how they build, maintain, and measure customer health scores. Guess again.

Insights 80

Insights Metrics Webinar Definition 80

Amity

APRIL 24, 2017

How did you get started in Customer Success, and how has your path led you to your current role? Being the keener that I was, I volunteered to work out an implementation plan, and that’s how Customer Success was born at Loopio. Can you tell us about your responsibilities at Loopio? I am the Co-founder and CEO of Loopio.

Customer Success 93

Customer Success Culture Books Metrics 93

ClientSuccess

SEPTEMBER 24, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. and look at how we can establish internal alignment. Being on the CSM frontline allows us to directly influence the success of our clients.

Customer Success 40

Customer Success Culture Leadership Customers 40

Comm100

FEBRUARY 20, 2018

As true as they may be, the glitz and glamour of these claims do little to show business owners and corporate executives how exactly Chatbots can help their company. What decision makers really want to know is: Is investing in a Chatbot worth it, and how much money can Chatbots actually save? Source: Alex Knight. Why Chatbots?

ROI 52

ROI Contact Center 2018 Social Media 52

Amity

FEBRUARY 2, 2016

Editor’s note: This is a living document, and our goal is to update it regularly with the best resources around customer success. The Best Customer Success Resources of 2016. But in order to bring it up a notch, you need to discover some new resources. • Blog Posts. Have a suggested link we should add?

2016 80

2016 Customer Success Webinar Customers 80

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? But how do you do it well? A new take on Voice of Customer: driven by insights.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101