services people 
Bill Quiseng
JANUARY 25, 2023
In retail customer service, your people are NOT your most important assets. In the book Good to Great, Jim Collins writes that “People are not your most important asset. The right people are.” Ultimately, success in retail customer service is all about interpersonal skills.
Bill Quiseng
FEBRUARY 15, 2022
Don’t offer customer service training. Training is the how and what of service. Instead, have customer service education. Your education is the how, what, and, why of service excellence. As mentors, educate your students with role-playing customer service actions to practice their soft skills.
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CSM Magazine
AUGUST 27, 2020
If you are a people person and are great at communicating and helping other people you should consider a career in customer service. When most people think of customer service jobs, they think of people who work in a call centre who listen to other people complain all day. Hospitality Jobs.
CSM Magazine
JUNE 4, 2021
Tom Meder, Managing Director at ViewTrade Securities explains why artificial intelligence will never be able to replace humans in driving results in the financial services industry. Coming out of the pandemic, financial services remains a people business. Great service will always win. People make the difference.
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Self-Service can be a polarizing topic. Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”. But those in the know understand that self-service is, in fact, a white glove offering. Get case studies of self-service platforms across industries.
Alida
APRIL 11, 2017
The study, conducted by the automotive consulting firm Vision Mobility, also found that people in large cities were more likely to have ambivalent feelings about owning a car. Let’s face it: For most people, taking the car to the mechanic ranks right up there with getting a root canal. Why dealer service departments get a bad rap.
Bill Quiseng
SEPTEMBER 21, 2015
In the book Good to Great, Jim Collins writes that “People are not your most important asset. The right people are.”. Customer service is all about building relationships – relationships with superiors, direct reports, vendors and customers. Ultimately success in customer service is all about interpersonal skills.
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