Support Ticket Systems: What is Ticketing and Why Customer Service Suffers Without It
Comm100
MARCH 30, 2021
This ticket can then be tagged according to the type of issue, their channel of origin, and custom factors such as urgency level. Comm100 tagging and filtering helps you quickly sort through your support queue and establish better resolution workflows. With a support ticket system in place, each new query creates a new ticket.
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