TechSee

AUGUST 10, 2023

TechSee’s visual automation platform uses computer artificial intelligence (AI) and augmented reality (AR) to enhance customer and contact center engagements. As a visual platform, TechSee converts phone calls into live augmented reality sessions and enhances service automation by bringing computer vision AI to chat and automated workflows.

Connections 206

Connections Contact Center Average Handle Time Omnichannel 206

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Disadvantages of Zendesk’s Ticketing System While Zendesk provides a complete ticketing system with support for automation and analytics — the biggest downside is its complex interface.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

CSM Magazine

APRIL 17, 2024

This article will discuss how customer service leaders can optimize team performance without having to ask for additional headcount, and learn how to boost their return on workforce investment through ongoing assessment, team structuring, enablement, automation and insights.

Customer Service 59

Customer Service 2024 Sports Banking 59

BirdEye

JANUARY 17, 2024

Social media approval workflows are like your brand’s lifejacket — they help you stay afloat even when navigating choppy waters. Having a clearly defined approval workflow reduces these risks substantially. Let’s explore how content approval workflows come in handy in real-world scenarios.

Social Media 108

Social Media Multi-Channel Demo Feedback 108

Comm100

APRIL 10, 2024

Furthermore, this level of automation helps employees better serve clients and addresses the key challenges that can impact customer satisfaction. The many uses of AI in customer service At the mention of the abbreviation ‘AI’ many of us immediately think of automation and a lessened workload, especially in relation to customer service.

Customer Service 84

Customer Service Customers Social Media Customer Satisfaction 84

Team Support

JANUARY 22, 2024

One such transformative tool that has gained prominence is automation. In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. What is Automation? Why Automate?

Customer Service 59

Customer Service Exceptional Customer Service B2B Demo 59

Team Support

DECEMBER 8, 2023

Do you need an enterprise solution, or do you have a smaller group that just needs a modern ticketing system to simplify their workflow? Ensure that the software you choose can adapt to increased demand, additional users, and changing workflows without compromising performance or exceeding your budget.

Omnichannel 105

Omnichannel Social Media Customer Satisfaction Customer Centricity 105

Comm100

APRIL 22, 2024

Automation Features Incorporating advanced automation features can streamline every aspect of customer service operations. Ticketing automation : Enhances the management of follow-up tasks and tracking issues through automated workflows, which reduces manual entry errors and speeds up resolution times.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction Culture 52

CSM Magazine

MAY 2, 2024

Automated communication systems are designed to streamline and improve communication processes in businesses, especially for those that handle a large volume of customer interactions. Automated systems allow for streamlined communication processes, reducing human error and ensuring messages are sent at optimal times.

Communication 52

Communication Financial Measurement Interaction 52

Upstream Works

DECEMBER 20, 2022

Automated speech recognition (ASR) is an important contact center use case for AI. Workflow Automation. Workflow automation is an important contact center use case for AI. This use case can take many forms, with self-service automation often coming to mind right away. This is another form of automation.

2023 78

2023 Virtual Agent Contact Center Customer Experience 78

Totango

DECEMBER 20, 2023

Workflows and automation : Totango’s automation features offer users the ability to create workflows and automate processes such as updating key customer information and assigning tasks based on account changes. These actions lead to increased efficiency and time savings.

2024 108

2024 Customer Centricity User Experience 2023 108

Totango

SEPTEMBER 13, 2022

A customer success playbook maps out a game plan you can use to automate successful outcomes for your clients. You can incorporate different workflows and KPIs into your standard operating procedures to create a customer success playbook template for your customer onboarding phase. Track metrics measuring customer success.

Customer Success 86

Customer Success Customer Journey Customers Customer Retention 86

Team Support

JULY 20, 2023

Efficiently managing customer support workflows is vital for businesses aiming to deliver exceptional customer experiences. The rigid and complex structure of Jira's workflows and configurations may not always accommodate the unique requirements of support ticket handling and escalation.

Customer Satisfaction 98

Customer Satisfaction Demo Innovation Customers 98

ShepHyken

JANUARY 8, 2024

What types of customer support tickets can be automated with the help of AI? What is the impact of AI automating simpler customer support tasks? This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more:    How does AI play a role in streamlining repetitive tasks?

Customers 82

Customers Customer Satisfaction Technology Customer Service 82

Totango

APRIL 7, 2021

This article explores Totango’s workflow integrations including Segment and Zapier, but these are just a few of the ways you can automate and streamline your workflows with Totango. That’s where workflow automation tools can help. What is Workflow Automation? Workflow Automation and Customer Success.

2009 118

2009 Social Media Download Customer Success 118

Team Support

FEBRUARY 1, 2024

TeamSupport facilitates seamless collaboration and streamlines workflows. Additionally, by automating routine tasks, it frees up time for support agents to focus on complex issues, improving efficiency and productivity. These components work in harmony to help businesses adopt a more customer-centric approach.

Net Promoter Score 52

Net Promoter Score Customer Centricity Customer Satisfaction Omnichannel 52

Magellan Solutions

AUGUST 4, 2023

AI technologies use data analysis and machine learning algorithms to automate procedures. Additionally, it improves existing workflow and offers insightful data. Automation of Repetitive Tasks for Time-Saving Benefits Automating repetitive tasks is one of the most important benefits of using AI.

Call Center 98

Call Center Innovation Document Insights 98

Upstream Works

JANUARY 31, 2023

AX Trend: AI-Driven Automation As with many other types of jobs, agents spend too much time on manual, repetitive tasks, leaving them with less time to interact directly with customers. AI can assist agents by automating workflows and processes, which is a tangible paint point in the contact center.

2023 78

2023 Contact Center Customer Journey Mapping Touchpoint 78

Solvvy

JULY 13, 2022

As companies strive to make the customer experience more personal and empathetic, could the answer be customer service automation? Customer service automation can help you overcome other customer support challenges. Customer service automation can fill some of those gaps. What is Automated Customer Service?

Customer Service 90

Customer Service Multi-Channel Customers Interaction 90

Totango

APRIL 13, 2022

This relies on tools like automation and AI to enhance the overall customer experience.With automation, you can optimize customer experiences by building hyper-personalized communications and planning digital workflows that guide customers through desired outcomes at each stage of their journey.

Customer Journey 91

Customer Journey Customer Success Technology Measurement 91

Comm100

OCTOBER 17, 2023

With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software? Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

Playvox

FEBRUARY 6, 2024

Thankfully AI-infused automated quality management can help with the journey from compliance-focused to customer-centric. AI in Quality Management Across all industries, artificial intelligence (AI) is coming into its own as a tool to increase efficiency, automate tasks, and reduce costs. Automate recruiting, training, and onboarding.

Customer Centricity 83

Customer Centricity Contact Center Management Customer Satisfaction 83

Totango

AUGUST 23, 2022

Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. Standardizing touchpoint procedures positions you to leverage technology to automate workflows supporting each touchpoint.

Touchpoint 115

Touchpoint Customer Journey B2B Customer Journey Mapping 115

Totango

AUGUST 18, 2022

Thus, in your customer journey map , onboarding fills in the gap between your customer’s conversion to a premium buyer and their adoption of your product into their daily workflow. It also can enable you to automate the process of delivering onboarding assistance. This sets the stage for expanded usage of your product.

Customer Journey Mapping 92

Customer Journey Mapping Customer Success Document Customer Journey 92

Kustomer

JANUARY 7, 2024

Also, if you want to heavily personalize your customer support to match your brand and workflow, you might find Intercom’s relatively limited customization options to be a problem. Whether it’s Slack for internal communication, Salesforce for customer management, or Zapier for automating workflows.

2024 97

2024 E Commerce E-support Social Media 97

Ecrion

JUNE 10, 2020

Workflow and Content Automation (WCA) is an essential component of any organization’s digital transformation efforts. Simply automating the creation and assembly of business-critical documents saves a tremendous amount of time.

Document 64

Document 64

Team Support

APRIL 23, 2024

With a comprehensive suite of tools and technology designed to streamline workflows, support teams are empowered to take on tickets more efficiently. Harnessing the Power of Technology In addition to its unique core features, TeamSupport leverages automation and AI to enhance the skill set of agents.

Technology 52

Technology Social Media Customer Satisfaction Innovation 52

CSM Magazine

APRIL 18, 2024

The Benefits of CPaaS One major advantage of CPaaS is the ability to integrate communication services into existing business apps and workflows. Interactive Voice Response (IVR): Create automated voice response systems. Chatbots and AI: Incorporate automated messaging services that use AI. Another benefit is rapid deployment.

2029 52

2029 E Commerce Healthcare E-support 52

Magellan Solutions

APRIL 17, 2024

With this, there’s a pressing need to streamline and automate data entry processes that consume valuable selling time; this is where automating CRM data entry services comes in. Keep reading to learn more about automating CRM data entry services and boosting sales. This can lead to missed opportunities and lost sales.

Sales 52

Sales Customer Relationships Social Media Call Center 52

Team Support

JANUARY 18, 2024

It's designed to streamline workflows, improve communication, and enhance customer satisfaction. Automation: Powered by AI and machine learning, TeamSupport automates tedious tasks, freeing up your agents to focus on what they do best - providing exceptional customer support. What is TeamSupport Software?

Customer Centricity 59

Customer Centricity Customer Satisfaction Insights Customer Insights 59

Totango

MAY 13, 2022

Customer engagement platforms are automation solutions that help you monitor, manage and optimize your client interactions. Automation efficiency: can the platform be used to automate repetitive tasks, such as triggering support messages and emails when customers encounter issues? Why You Need a Customer Engagement Platform.

Customer Engagement 103

Customer Engagement 2022 Engagement Return on Investment 103

Magellan Solutions

AUGUST 17, 2023

Content creators look for advanced and practical solutions to streamline their editing workflows. With AI video editing software and intelligent automation it gives creators more power. Automated methods like scene identification, video tagging, and transcription require less manual effort. Synthesia.io

Social Media 98

Social Media E-support Entertainment Call Center 98

Totango

AUGUST 9, 2022

Actions based on data trends can be automated using a tool such as a customer success platform that triggers workflows based on KPI monitoring. Customer success management : Customer success teams can use segmentation to customize automated and manual support for specific customer groups and individuals.

B2B 99

B2B Customer Journey Mapping Social Media Net Promoter Score 99

Totango

OCTOBER 7, 2021

Here’s how to get customer feedback effectively using six simple strategies which combine manual methods with the power of automation. You can then leverage this data by triggering automated workflows which promote higher engagement. Click to download. Use a Product Analytics Map for Your Product. Reach out via Email.

Feedback 101

Feedback Net Promoter Score NPS Customer Satisfaction 101

SurveySparrow

APRIL 21, 2024

Businesses looking to automate repetitive tasks Workflow automation Starts at $19.99/month Businesses looking to foster relationships via email campaigns Email marketing and automation Starts at $4.59/month Businesses looking to automate repetitive tasks Workflow automation Starts at $19.99/month

E Commerce 52

E Commerce Feedback E-support Demo 52

Totango

NOVEMBER 27, 2023

Efficient and seamless workflows According to the Forrester report, as sustainable growth becomes a priority, B2B organizations need enhanced workflow automation and digital strategies that leverage customer data to: Customize communications and recommendations. The report states that our platform offers “laudable flexibility.”

Customer Success 91

Customer Success 2023 B2B Customer Relationship Management 91

CSM Magazine

AUGUST 23, 2023

Automated Marketing Campaigns Mortgages in the modern era CRMs include sophisticated automated marketing capabilities that assist in keeping current clients engaged while drawing new ones. Regular newsletters or updates on industry news, helpful suggestions, or promotions can be sent via automated email campaigns.

Document 52

Document Return on Investment Social Media Customer Relationship Management 52