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Making Marketing and Customer Service Work Together

Very Best Service

Making Marketing and Customer Service Work Together Image by DALL·E 3 Imagine this: your marketing team crafts a beautiful campaign, promising the world to potential customers. In fact, when marketing and customer service work together, it's a match made in brand heaven. The result? A bitter mess that nobody enjoys.

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Customer Success vs. Customer Service: How They Work Together

Totango

Just as the individual musicians and sections of an orchestra must work well together to make good music, the employees and departments of an organization must work well together to do good business. Even more important than their individual impact is how well they play together. Think of it as sheet music.

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3 Ways Humans and AI can Work Together

Interactions

While humans and AI each have individual strengths, they can work together for the most desirable outcome. In fact, a report from Harvard Business Review found that brands achieve the most performance improvements in this scenario– when humans and machines work together. . There sure is.

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Make All Your Customer Data Sources “Work Together”

InMoment XI

It is a process intended to make all VoC data sources “work together” to furnish insights that could not. View Article.

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Community Predictions 2022

Together, we worked out ten key takeaways for the coming year. Our Experts: The experts that contributed to Community Predictions 2022 come from an array of backgrounds and work in entirely different industries. Welcome…to the 7th Edition of Vanilla Forums’ Community Predictions eBook.

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Make All Your Customer Data Sources “Work Together”

InMoment XI

It is a process intended to make all VoC data sources “work together” to furnish insights that could not. View Article

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Make All Your Customer Data Sources “Work Together”

InMoment XI

It is a process intended to make all VoC data sources “work together” to furnish insights that could not. View Article

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Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

MURAL came to Vanilla just 4 months ago and together, we worked with them to build their thriving community from scratch. As a first time community, the MURAL team has been strategic, creative, and innovative.

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How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

How can they work together to do that? Building products is a team sport and involves everyone working together to get the right products to market faster. How can they work together and leverage the power of community to address each of the aspects of Product Excellence?

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CCO + CMO: A Winning Partnership for Accelerated CX Growth

When they work together, the CMO and CCO can build better customer experience, satisfaction, and retention. Centering a business around the customer is critical for accelerated growth and customer-centricity requires a strong CCO and CMO alliance. Find out how collaboration can enhance the customer experience and drive business growth.