Qualtrics

FEBRUARY 3, 2020

Without a connection between Messenger and your core CX database, customer agents are essentially flying blind, unable to tap into the rich customer insights from XM Directory.

Customer Insights 31

Customer Insights Insights Omnichannel Customer Care 31

Qualtrics

MAY 26, 2020

Vancity needed to identify issues that might impact employees’ attendance at work and turned to Qualtrics’ XM Directory to quickly ask people managers where they were finding gaps.

Financial 26

Financial Feedback Consulting Management 26

Qualtrics

SEPTEMBER 23, 2021

Our 21,500-member XM Community now has access to Groups, a new feature that makes it easier than ever to connect with like-minded peers and get inspiration on applying the power of the XM Operating System. Find and connect with other Qualtrics users through our new member directories within Groups.

Government 26

Government Webinar Download Events 26

Qualtrics

JULY 7, 2021

This week, our 20,000-member XM Community will have access to a fresh look and feel, and functionality that makes it easier than ever to connect with your peers, make your voice heard on product improvements, and get inspiration on maximizing the power of the XM Operating System. Using the new-look XM Community.

Presentation 26

Presentation Connections Feedback Brands 26

Qualtrics

MARCH 22, 2021

Additional benefits include: Our XM platform makes it easy to connect with your HR systems so you can connect operational data and employee directories to your DEI programs. Our flexible and dynamic survey and report builder makes evolving your program simple, fast, and cost-free.

Technology 29

Technology Employee Experience 2021 Measurement 29

Qualtrics

NOVEMBER 18, 2020

View customer experience data across your online touch points within Qualtrics’ XM Directory. Get notified whenever negative feedback is provided on a key page and get more context about the user’s experience.

User Experience 26

User Experience Net Promoter Score E-support Measurement 26

Qualtrics

APRIL 13, 2021

That’s why today I’m excited to announce what Qualtrics has spent the past decade building - an end-to-end business operating system for experience management: the XM Operating System or XM/ OS. XM/ OS is the only solution that can give you the agility and power to design meaningful experiences and continuously improve them.

Management 49

Management Government Demo Culture 49

Qualtrics

JUNE 25, 2020

And crucially, our XM Platform is GDPR, HIPAA, HITRUST, ISO 27001, and FedRamp compliant technology, which maintains the highest levels of security and privacy protection available. Receive an XM Directory participant database : where you can manage employee data, maintain a historical record of responses, maintain contact frequency rules.

Government 26

Government Financial Connections Technology 26

Qualtrics

JULY 22, 2021

Our new certified demographics questions collect standardized data by using questions and answer sets pre-built by Qualtrics XM Scientists. Additionally, XM Solutions will incorporate Certified Questions where appropriate into the guided workflows. This option will reduce survey fatigue, resulting in improved response rates.

Banking 26

Banking User Experience Technology Customers 26

Qualtrics

DECEMBER 2, 2021

Whether it’s CRM, a customer directory, ticketing tools, or any other operational systems, the ability to trigger action across the organization is helping tens of thousands of companies make use of automated workflows in the XM Platform. In 2021 alone, 1.5

2021 26

2021 2022 Innovation Download 26

Qualtrics

JULY 20, 2021

Usermind will strengthen the Qualtrics XM Directory, the largest human sentiment database with over 4B customer and employee profiles, by bringing in contextual data from any source to create richer customer profiles that include every interaction a customer has with a brand and all of the feedback they’ve provided over time.

Banking 49

Banking Touchpoint Customer Journey Download 49

Qualtrics

NOVEMBER 8, 2019

Experience Management (XM) is transformational when it becomes part of the day-to-day operations of your business, embedded at every level of the organization. Deeper integration into your existing systems and processes is the future of XM and it’s something we’ve consistently heard from our customers. Explore CustomerXM. Learn More.

Consulting 20

Consulting Customer Centricity Sales Feedback 20

Qualtrics

MARCH 7, 2019

The XM Platform Innovations: Research to Drive Product and Brand Experience Breakthroughs. We kicked off our main stage with a recap of the XM Platform – a powerful system of insights that enables organizations to embed experience data into every single business decision they make. XM Solutions. XM Directory.

Innovation 29

Innovation 2019 Government Events 29

Qualtrics

JUNE 23, 2020

Five key ingredients to digital XM success. As organizations accelerate their digital transformations, they’ll need to expand their experience management (XM) efforts. As we examined their XM efforts, we found a set of emerging practices that are helping to accelerate their digital transformation: 1. Always on listening.

Multi-Channel 26

Multi-Channel Apparel Retail Healthcare 26

Qualtrics

MARCH 7, 2019

In their opening discussion of how brands must manage experiences today to survive, Ryan and Jared revealed the latest XM Platform developments. Today at #QualtricsX4 , @BillRMcDermott and @RyanQualtrics spoke of the future and power of experience management (XM) – through the SAP and @Qualtrics partnership. SAP (@SAP) March 7, 2019.

2019 34

2019 Events Touchpoint 2020 34

Qualtrics

SEPTEMBER 29, 2021

Our new certified demographics questions collect standardized data by using questions and answer sets pre-built by Qualtrics XM Scientists. Additionally, XM Solutions will incorporate Certified Questions where appropriate into the guided workflows. This option will reduce survey fatigue , resulting in improved response rates.

Banking 26

Banking User Experience Technology Customers 26

Qualtrics

OCTOBER 4, 2021

This imported data can then be loaded directly into the XM Directory and/or CX directory. How can I use it? Account managers can import data, like contact details, without needing support from an IT admin. It’s time to supercharge your productivity.

Transportation 26

Transportation 2020 Connections Brands 26

Qualtrics

MARCH 7, 2019

At X4 2019 , we’ve heard from the pioneers making Experience Management (XM) breakthroughs that have seen them race to the top — brands like Under Armour, AMEX, Spotify and Nordstrom to name just a few. There’s an XM Solution for that. There’s an XM Solution for that. There’s an XM solution for that.

Competitive Advantage 55

Competitive Advantage 2019 2018 Touchpoint 55

Qualtrics

OCTOBER 10, 2019

Today, that transformation continues as we launch CoreXM, the industry-leading insights solution and the foundation of experience management (XM). Most businesses can begin their XM journey by using CoreXM to tap into the right listening channels, generate insights, and take action.

Management 20

Management Government Insights Feedback 20