ijgolding

AUGUST 3, 2018

I wrote the following: Retail, in general, is an industry that contains companies completely failing to continually reassess their ‘why’, as marketing guru Simon Sinek would say. If the leadership of Toys R Us had asked themselves five years ago, ‘what is our purpose?’; Is it poor leadership? Is it fear of change?

Retail 76

Retail 2009 Leadership Customer Centricity 76

Qualtrics

JUNE 6, 2019

BX and marketing leaders have the ability to turn brands into religions and embrace new and emerging technology, and we have a lot to learn from those that are doing it well. Here are 25 brand experience and marketing thought leaders you should be following on Twitter, so you can learn from their wisdom and vision.

Brands 33

Brands Leadership Books 2018 33

SurveySensum

JULY 14, 2020

She strongly believes that corporate culture and employee experience directly impact customer experience. He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles.

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

FEBRUARY 15, 2022

Blake Morgan is an author, keynote speaker, and customer experience futurist with experience in customer experience leadership services. Temkin has expertise in customer service, marketing, interaction design, and leadership strategies. Blake Morgan. Bob Thompson. Carla Johnson. Evan Shumeyko. Flavio Martins. Lincoln Murphy.

2022 10

2022 Customer Service Social Media Customer Centricity 10

BirdEye

OCTOBER 6, 2023

Your brand reputation management should be your #1 marketing priority. Inappropriate or damaging social media use Social media marketing is an art. Any signs of cash flow difficulties, lawsuits, leadership turmoil, and operational issues raise red flags in financial services’ online reputation management.

Social Media 57

Social Media Airlines 2009 Financial 57

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. C) Enterprise Use Today VoC insights are generally insufficient for adapting instantaneously to shifting market needs. We updated customers as promised.

Voice of Customer 62

Voice of Customer B2B Leadership Workshop 62

Beyond Philosophy

SEPTEMBER 13, 2016

CMC Thought Leadership Principal, Beyond Philosophy. While multi-media, mega-budget programs were extolling wonderful products and services (and social values) offered by corporations, product quality and service performance for customers, and evidence of a customer-centric culture for employees, was often in decline in the real world.

Social Media 136

Social Media White Paper Multi-Channel B2C 136

CX University

OCTOBER 19, 2017

When we talk about improving Customer Experience, we focus on strategy, culture, and nit-pick the journey, but we need to shift our thinking and begin from a different place. Culture refers to the basics of how people work together to make decisions and how quality is maintained. More on that later in the article.).

Customer Experience 66

Customer Experience Culture Metrics Airlines 66

Natalie Petouhof

AUGUST 26, 2015

Louis, Missouri in 2009, Gainsight’s headquarters are now in Redwood City, California. Gainsight does this by providing a 360-degree view of customers to people in customer success, sales, marketing, product management and executive offices. What Does Gainsight Do? Founded in St. Nick Mehta is the chief executive officer (CEO).

Customer Success 63

Customer Success Sales Management 2009 63

West Monroe

NOVEMBER 29, 2021

American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. Without proper management and leadership, constant change can be exhausting. Pressure to always be “on” can be a result of workplace culture and individual managers.

Net Promoter Score 52

Net Promoter Score Healthcare 2021 2009 52

Qualtrics

JULY 15, 2019

Physical Options – Amazon has entered the brick and mortar business by creating Amazon Bookstores , Amazon Go (a checkout-less grocery store), and purchasing Whole Foods, in order to provide immediate access in key markets for customers who are excited about the frictionless Amazon shopping experience, but require faster access to goods.

Customer Experience 37

Customer Experience E Commerce Social Media Apparel 37

Kayako

FEBRUARY 25, 2016

It is essential reading for anyone trying to build and bring a product to market. Here is a Stanford lecture by Blank on customer development , and Marc Andreessen has blogged extensively on the principles of customer development and product market fit. How Google Works. By Patrick Lencioni ( @patricklencioni ).

Books 36

Books Culture 2009 Management 36

C Space

JULY 11, 2018

Some brands succeed in being authentically cool by creating a genuine cultural connection. Miss the pulse of the culture and you will bomb in a full-on, cringe-worthy way. To see how it can be done, let’s go back in time to November, 2009. The Microsoft of today is not the same Microsoft of 2009. A lot has changed.

2009 61

2009 Magazine 2014 Innovation 61

C Space

JUNE 26, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Heavyweights in the ad industry have also begun pressing marketers to pull their dollars. A diverse and inclusive culture is the foundation of our strength.

2020 52

2020 Brands E-support Sports 52