Experience Investigators by 360Connext

APRIL 30, 2015

” “Let’s give them a chance to stay connected on their terms.” Added by Anne Reuss on Jan 31, 2014. Added by Anne Reuss on Feb 28, 2014. Added by Anne Reuss on Mar 31, 2014. Added by Anne Reuss on Jun 03, 2014. Added by Anne Reuss on Jul 29, 2014. " Added by Anne Reuss on Aug 01, 2014.

Brands 266

Brands 2013 2014 Retail 266

NetBase

AUGUST 4, 2020

And here are some white space statistics uncovered with white space intel, to help you along, including: Digital Food orders have grown 300% faster than dine-in since 2014. On average, consumers spend 2 hours and 24 minutes per day on social media, knowing what they’re talking about is key. It’s important insight to have.

Social Media 83

Social Media 2014 Consumers Brands 83

GetFeedback

DECEMBER 27, 2018

Studies show that email simply isn’t as sensitive to time as social media outlets can be. ComScore reported that as of 2014, more people are browsing on mobile devices than on desktop computers, so be sure your survey accommodates both types of users. Share surveys over social media. So, why use email?

Social Media 199

Social Media Blog Feedback 2014 199

Experience Investigators by 360Connext

MARCH 4, 2015

Since launching the podcast in late 2014, we’ve had the pleasure of discussing how customers matter with authors like Jackie Huba , business leaders like Gini Dietrich , social business experts like Rachel Happe , entrepreneurs like The Mafia Hairdresser , and even my brother(!) What do you think?

Customer Service 282

Customer Service Airlines 2014 Social Media 282

BirdEye

MAY 21, 2021

Marketing teams are often too focused on delivering great experiences across both physical and digital touchpoints to keep up with the latest social media and SEO trends. . 4MJ Social is an Experience Marketing agency that looks at building up their clients online presence through listings, online reviews, social media and chat.

Feedback 92

Feedback Social Media Healthcare 2014 92

Win the Customer

DECEMBER 25, 2019

. “Social care” isn’t anything new, but providing effective multi-channel customer service that includes social care can be pose significant challenges for organizations big and small. <SPIN> The first place to start is by identifying which social media channels you are going to use for customer service.

Customer Service 115

Customer Service Social Media Multi-Channel Customer Care 115

Experience Investigators by 360Connext

OCTOBER 31, 2014

3) Connect through empathy. Address their concerns, fears and struggles through the power of words. = e.width){e.setAttribute("data-vertical", "true")}})(this);'' onerror=''(function(e){e.setAttribute("src", "https://media-cdn.list.ly/missing-image.png");})(this);'' Added by Anne Reuss on Jan 31, 2014.

2013 197

2013 E-support 2014 Social Media 197

Experience Investigators by 360Connext

MARCH 23, 2015

The 2014 Seattle Seahawks Superbowl run was an opportunity to recognize who employees are by providing unique opportunities like photo backdrops with the “Seahawks Super Fan” who is one of their profiles. How can we prove we know them in the ways they want? Super Fans FTW.

Insurance 237

Insurance 2014 Social Media Consulting 237

Experience Investigators by 360Connext

OCTOBER 6, 2014

This post is part of the Customer Experience Professionals Association’s 2014 Blog Carnival. How can you get your organization to deliver an exceptional customer experience? Happy Customer Experience Day! It is part of a broader celebration of Customer Experience Day. . Image credits: WikiThreads , Global X via Creative Commons license.

Customer Focused 275

Customer Focused Call Center 2014 Social Media 275

Experience Investigators by 360Connext

JUNE 15, 2015

Alibaba Group did more than $390 BILLION in sales in 2014. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

2015 217

2015 Leadership Innovation 2014 217

Experience Investigators by 360Connext

JANUARY 21, 2015

I’ve flown Virgin Atlantic back and forth to London a couple of times in 2014. One airline trying to understand the actual journey more for their customers is Virgin Atlantic. Just from my observations, I could tell this was a different approach.

Customer Journey 283

Customer Journey Customer Journey Mapping Airlines Magazine 283

Beyond Philosophy

MAY 10, 2016

It was one of the most successful marketing programs of 2014: https://www.thinkwithgoogle.com/case-studies/td-thanks-you.html. The post Intersecting Viral Marketing With Emotional Customer Connection: TD Bank’s ‘Home Run’ appeared first on.

Connections 74

Connections Banking Marketing 2014 74

Experience Investigators by 360Connext

JANUARY 7, 2015

Some predictions forecast 1 in 4 will recruit a Chief Digital Officer by the end of 2014. There are now calls for executive teams to add Chief Social Officers and Chief Content Officers. If there’s anything that kills customer experience, it’s the territory wars inside organizations.

Chief Customer Officer 257

Chief Customer Officer 2011 2014 Leadership 257

Eptica

SEPTEMBER 10, 2015

As technology gets more complex, and consumers look to connect it all together, the importance of the customer experience becomes ever more vital. The findings showed that some companies are better at connecting with customers than others, but that overall it lags behind other sectors – including consumer electronics retailers.

Customer Service 76

Customer Service 2015 2014 Social Media 76

ijgolding

NOVEMBER 25, 2014

Those of you who have ever seen the reaction of teenagers who have experienced a failing Wi-Fi connection will know exactly what I am talking about. In 2014, Wi-Fi has become such a critical part of our day to day lives that it is difficult to imagine how we might exist without it.

Social Media 84

Social Media 2014 Hotels Entertainment 84

Eptica

JUNE 3, 2016

Author: Steve Nattress For increasing numbers of people mobile is their preferred means of connecting to, and communicating with, the outside world. Time spent on mobile devices grew by 117% year on year between 2014 and 2015 and nearly half of all ecommerce transactions now take place on mobile devices. Published on: June 03, 2016.

Customer Service 56

Customer Service Social Media 2014 Contact Center 56

Win the Customer

JANUARY 1, 2016

Customer relationship management systems are now merging with social media capabilities enabling organizations to build stronger relationship with customers. Social CRM capabilities refers to firms’ competency to create, integrate and react to information attained from customer interactions through social media applications.

Customer Relationship Management 81

Customer Relationship Management Customer Relationships Management Social Media 81

Customer Bliss

JUNE 6, 2017

As head of Member Experience, Brad is responsible for retention marketing, member lifecycle and loyalty, community, social media, email marketing, and member. One of the big member experience moments they hit with members is this: when members respond to email, go to social media, or whatever, that often leads to new product features.

Hotels 149

Hotels Social Media Consulting 2014 149

ProProfs Chat

FEBRUARY 13, 2020

Social Media & Customer Loyalty. billion from 2014 to 2016 alone. Loyalty programs have witnessed steady growth from 2014-2016 because of the deals they have to offer to the customers of a brand. Social Media & Customer Loyalty. Benefits of Improving Customer Loyalty. Customer Loyalty B2B Statistics.

Loyalty 109

Loyalty 2020 Loyalty Programs Social Media 109

Win the Customer

JANUARY 13, 2016

According to the Forrester Research Group, almost two billion people worldwide owned a smartphone in 2014. Businesses have had to move quickly to keep pace, making sure their websites are mobile-friendly, so they don’t lose out on the many customers who prefer to connect through a smartphone. Social Media Is King.

Call Center 85

Call Center Social Media 2013 2014 85

NetBase

OCTOBER 3, 2019

Beauty brands take note: Glossier’s $100M beauty biz was made possible, in large part, by some savvy social media marketing and online listening. When I connected with Emily, I was immediately struck … by the [Glossier] customer obsession,” Eamer said in an interview. Glossier’s Social Media Marketing Story.

Social Media 43

Social Media Marketing E Commerce 2014 43

Help Scout

JULY 6, 2021

Though they’ve been around since 2014, they’ve seen significant growth over the last few years. You can also manage social media messages, though not all social media platforms are included (Twitter is an additional charge). Price : Starting at $5/month for one connected account.

Social Media 65

Social Media 2014 Customers Management 65

Influitive

OCTOBER 28, 2015

And both are easily nurtured and spread through social media channels. A 2015 B2B Buyer’s Survey report found that 75% of buyers rely on social media to research potential vendors. And 43% of those buyers use it to connect with individual thought leaders to ask for their opinions on the product or service.

B2B 89

B2B Marketing Social Media 2014 89

ProProfs Chat

JANUARY 30, 2020

Customer Engagement Through Social Media. Consumers’ trust in retailers and manufacturers has declined by more than half since 2014. Takeaway: Your customers enjoy the fact that they can connect with a business no matter where they are. Customer Engagement Through Social Media. Mobile Customer Engagement.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

Eptica

OCTOBER 6, 2015

This analyzed ten leading utilities and found that, on average, performance in the sector had worsened on email, chat and Twitter, and remained static on the web, since 2014. So how can they better connect with customers? Here are six areas to focus on: 1. Share this page on: Tweet.

Customer Service 75

Customer Service 2015 Social Media Contact Center 75

Experience Matters

SEPTEMBER 8, 2014

In Temkin Group’s research, State of the CX Profession, 2014 (which is free for CXPA members), we found that 98% of CX professionals agree with the statement “customer experience is a great profession to be in.” CX Day is a great opportunity to connect with your customers and bring them into the celebration.

Customer Experience 121

Customer Experience 2014 Social Media Events 121

Oracle

APRIL 4, 2018

By building a more human-to-human (H2H) CX, SMBs can develop meaningful connections with customers that will in turn boost loyalty, compel them to return, and create brand advocates. In 2014, the company was involved in an accounting scandal. So, how can you do this?

Loyalty 56

Loyalty Loyalty Programs 2014 Social Media 56

QuestionPro Audience

JULY 24, 2017

Make no mistake, if your customer loses trust and confidence in your ability to protect their data, they will go elsewhere and – even worse – they will black list you via social media where their rants can spread like wild fire. #4 5 All open connections into my environment are well known and are properly managed and monitored.

2014 60

2014 Social Media Consumers Connections 60

CSM Magazine

FEBRUARY 28, 2018

million in 2014 (UK). Integrate with Social Media. Social media and mobile app integration is essential, as this is a marketing channel that cannot be ignored. Consider allowing users to use their social media credentials (e.g. million, up from £62.1 Promote Your Products.

Social Media 40

Social Media 2018 Return on Investment Magazine 40

Help.com

JANUARY 9, 2015

This month, instead of spotlighting companies who have given our team members outstanding customer service, we decided to highlight our favorite “surprise and delight” campaigns from the 2014 holiday season. UPS used the hashtag #WishesDelivered to hear the wishes of their customers on social media. To do the unexpected.

2014 40

2014 Social Media 2012 2013 40

ReviewTrackers

JULY 12, 2019

According to a 2014 study by J.D. 3) customer relationship management (CRM) systems, 4) point-of-sale systems, and 5) social media sites. The voice of the customer can be heard across a wide range of platforms: social media posts, online review sites, consumer surveys, phone calls and E-mails, feedback channels, etc.

Automotive 77

Automotive Customer Experience Social Media Customer Relationship Management 77

ReviewTrackers

JULY 12, 2019

According to a 2014 study by J.D. 3) customer relationship management (CRM) systems, 4) point-of-sale systems, and 5) social media sites. The voice of the customer can be heard across a wide range of platforms: social media posts, online review sites, consumer surveys, phone calls and E-mails, feedback channels, etc.

Automotive 72

Automotive Customer Experience Social Media Customer Relationship Management 72

ReviewTrackers

AUGUST 24, 2017

They require ongoing effort, trust, and a genuine connection. Buying a cup of coffee, picking up groceries, even reading a message from a brand on social media. These provide an opportunity to earn that instant, passionate connection. The key to generating repeat transactions and loyalty is a matter of connection.

Social Media 50

Social Media Loyalty 2014 Connections 50

Alida

APRIL 28, 2016

The company has become synonymous with inbound marketing in the martech world, helping it successfully go public in 2014. Lyons, an influential and well-connect journalist, isn’t your typical employee. The stories in Disrupted are in stark contrast to the image that Hubspot has built for itself over the years.

Culture 133

Culture Engagement Books 2013 133

Avaya

OCTOBER 19, 2017

For example, the company has broadened its digital reach with a sophisticated mobile app and social media presence, allowing New Yorkers to get the information they need, how and when they need it. In fact, NYC311 has been consistently outperforming itself since 2014. This isn’t the first time the company has shattered records.

2003 51

2003 Government 2015 2014 51

Win the Customer

MARCH 14, 2016

People can now be in touch and up to date through their phone, receiving news, keeping up with social media and even watching their favorite shows. The presence of constant online connectivity has changed the way people talk, play, and even shop. Citizens of the world are no longer confined to their desktop. Life Goes Mobile.

User Experience 104

User Experience 2015 Retail 2014 104

Eptica

AUGUST 19, 2015

& 61% of agents within the Eptica study said they found it hard to understand the vocabulary and language that consumers used on digital channels such as email and social media. Providing this is not always straightforward for agents.&

Customer Service 85

Customer Service Wireless 2015 Contact Center 85