Lithium

AUGUST 8, 2018

The Lithy Awards mark one of our favorite times of the year: a chance for your brand to celebrate, get recognized and honored for your successes and achievements in digital customer engagement. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Topline Titan.

2018 40

2018 B2C Social Media B2B 40

Lithium

AUGUST 8, 2018

The Lithy Awards mark one of our favorite times of the year: a chance for your brand to celebrate, get recognized and honored for your successes and achievements in digital customer engagement. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Topline Titan.

2018 40

2018 B2C Social Media B2B 40

Lithium

AUGUST 8, 2018

The Lithy Awards mark one of our favorite times of the year: a chance for your brand to celebrate, get recognized and honored for your successes and achievements in digital customer engagement. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Topline Titan.

2018 40

2018 B2C Social Media B2B 40

Second to None

FEBRUARY 19, 2019

[2] So, while it is important to stay on top of the increasing digital trend, it is equally as important to maintain a strong brand experience for in-store customers. Big change in any industry is slow; in the meantime think about these ideas to improve your grocery store’s brand experience. Private Brand (PB).

Brands 48

Brands Rewards Programs Loyalty 2018 48

Second to None

MARCH 7, 2018

The ability to curate high levels of customer engagement can help brands to increase their customer retention rate, which can have a direct impact on overall profitability. To learn more about customer engagement strategies, check out the following piece written by Kenneth Adams for Forbes. Get after it.

Customer Engagement 54

Customer Engagement Engagement Voice of Customer Brands 54

ShepHyken

JULY 30, 2018

The answers given are insightful and may prove useful if you’re looking to revamp your company’s customer engagement in the near future. My Comment: How do you deliver a better customer experience? Why is customer service training so important? They act as a lasting first impression of your brand or business.

2018 78

2018 Article Customer Service Customer Service Training 78

Oracle

OCTOBER 17, 2018

Is continuous customer engagement a dying art? Who is left looking after the customer beyond the current implementation or solution? Customers’ expectations have also changed and evolved with technology. So how can your brand deliver on these expectations and score the better sale?

Customer Engagement 52

Customer Engagement Engagement 2018 Sales 52

Oracle

NOVEMBER 8, 2019

According to Content Marketing Institute’s (CMI) 2018 Benchmarks, Budgets, and Trends—North America report , 31% of respondents rated their organization as doing a fair or poor job of aligning metrics with content goals. Goal #2: Increase brand awareness. Goal #3: Customer engagement.

Brands 104

Brands Marketing Document Metrics 104

Bob Hayes

DECEMBER 20, 2018

All of my top blog posts of 2018 (most reads) are all related to data science, with posts that address the practice of data science, artificial intelligence and machine learning tools and methods that are commonly used and even a post on the problems with the Net Promoter Score claims.

Net Promoter Score 81

Net Promoter Score 2018 Blog 2017 81

Lumoa

FEBRUARY 6, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. Marketing, Customer service.

2018 129

2018 Customer Experience Customer Centricity Culture 129

Oracle

MARCH 7, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Modern Customer Experience 2018? Creating Mobile-First Customer Engagements.

2018 49

2018 Customer Experience Omnichannel Events 49

Oracle

SEPTEMBER 13, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. A CX Worthy of Your Brand: Oracle Service Cloud/Oracle Field Service Cloud Service. BA ll, Pella Corporation.

2018 45

2018 Roadmap Events Innovation 45

ReviewTrackers

APRIL 11, 2018

Here are some numbers to help you achieve a Big Picture view of social media marketing in 2018. billion active social media users , while approximately 91 percent of retail brands use 2 or more social media channels. Internet users aged 18 to 34 years are the ones most likely follow a brand via social media (95 percent).

Social Media 83

Social Media 2018 Marketing Retail 83

Pink Guava

AUGUST 29, 2018

CUSTOMER EXPERIENCE MANAGEMENT TRENDS FOR 2018 When globally, 75% of companies want to work on customer experience, it is becoming a long term value creation model which is sustainable, equitable and shall build gains for all together. Price becomes less relevant with GREAT customer experience.

Customer Experience Management 40

Customer Experience Management 2018 Customer Experience Management 40

Waypoint Group

JANUARY 11, 2018

Customer advocacy, listening, engagement, and experience (CX) are hot topics in 2018. These terms were surely overused last year but they highlight a heightened awareness of the Customer Voice. It’s clear that brand affinity is increasing in power especially as competition heats up in many product and service categories.

2018 45

2018 Customer Voice Customers Engagement 45

Lithium

MAY 23, 2018

Superuser programs like Spotify’s Rock Star Program an Sephora’s Beauty Talk Super User Program are prime examples of how a community can not only foster support, but also create opportunities to purchase more products and organically establish brand advocates. Get ready to congratulate this year’s All-Stars, Rockstars, and Heroes live!

2018 40

2018 2010 2019 Customer Engagement 40

Lithium

MAY 23, 2018

Superuser programs like Spotify’s Rock Star Program an Sephora’s Beauty Talk Super User Program are prime examples of how a community can not only foster support, but also create opportunities to purchase more products and organically establish brand advocates. Get ready to congratulate this year’s All-Stars, Rockstars, and Heroes live!

2018 40

2018 2010 2019 Customer Engagement 40

Lithium

MAY 23, 2018

Superuser programs like Spotify’s Rock Star Program an Sephora’s Beauty Talk Super User Program are prime examples of how a community can not only foster support, but also create opportunities to purchase more products and organically establish brand advocates. Get ready to congratulate this year’s All-Stars, Rockstars, and Heroes live!

2018 40

2018 2010 2019 Customer Engagement 40

CSM Magazine

JANUARY 31, 2018

The customer experience industry is changing at an unprecedented pace and businesses must prepare for dynamic developments throughout the coming year. This will drive greater customer engagement and help to create more targeted marketing campaigns. Brexit will drive consolidation.

Contact Center 60

Contact Center 2018 Multi-Channel Wireless 60

LiveChat

FEBRUARY 13, 2018

Bot creation is considered to take a center stage by the year 2021 and these changes will start picking up in 2018 henceforth. From the look of things, chatbots are believed to change and redefine how organizations are conducting their business more particularly in their approach towards customer service. Enhanced conversations.

2018 50

2018 Technology Social Media Customer Insights 50

Bold360

OCTOBER 25, 2018

It’s usually a really great event — with CX leaders from the world’s best brands discussing challenges and opportunities — and this year was no exception. Not surprisingly a lot of the conversation was focused on digital transformation for the customer experience.

2018 40

2018 Customer Experience Events Customers 40

GetFeedback

JULY 23, 2018

Retail is changing in 2018. Creating an amazing customer experience through omni-channel customer journeys that engage your prospects where they are and help shuttle them through your sales funnel. A customer journey map is a tool that tells the story of a customer’s experience of interacting with your brand.

Customer Journey Mapping 218

Customer Journey Mapping Customer Journey Retail E Commerce 218

Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. Smarter Investments in Customer Experience.

Magazine 45

Magazine 2018 Loyalty Multi-Channel 45

Lithium

OCTOBER 18, 2018

Each year, in addition to our Lithy Award Categories, we have regional awards that are selected by our internal team, awarding a brand who had an outstanding Lithy submission, but also had a fantastic year in their respective region. After our CX Live event in SF, we are pleased to publicly announce that our 2018 North America victor is.

2018 40

2018 Events Innovation Customer Engagement 40

Lithium

OCTOBER 18, 2018

Each year, in addition to our Lithy Award Categories, we have regional awards that are selected by our internal team, awarding a brand who had an outstanding Lithy submission, but also had a fantastic year in their respective region. After our CX Live event in SF, we are pleased to publicly announce that our 2018 North America victor is.

2018 40

2018 Events Innovation Customer Engagement 40

Lithium

OCTOBER 18, 2018

Each year, in addition to our Lithy Award Categories, we have regional awards that are selected by our internal team, awarding a brand who had an outstanding Lithy submission, but also had a fantastic year in their respective region. After our CX Live event in SF, we are pleased to publicly announce that our 2018 North America victor is.

2018 40

2018 Events Innovation Customer Engagement 40

Lithium

OCTOBER 18, 2018

Each year, in addition to our Lithy Award Categories, we have regional awards that are selected by our internal team, awarding a brand who had an outstanding Lithy submission, but also had a fantastic year in their respective region. After our CX Live event in SF, we are pleased to publicly announce that our 2018 North America victor is.

2018 40

2018 Events Innovation Customer Engagement 40

Lithium

OCTOBER 18, 2018

Each year, in addition to our Lithy Award Categories, we have regional awards that are selected by our internal team, awarding a brand who had an outstanding Lithy submission, but also had a fantastic year in their respective region. After our CX Live event in SF, we are pleased to publicly announce that our 2018 North America victor is.

2018 40

2018 Events Innovation Customer Engagement 40

Lithium

OCTOBER 18, 2018

Each year, in addition to our Lithy Award Categories, we have regional awards that are selected by our internal team, awarding a brand who had an outstanding Lithy submission, but also had a fantastic year in their respective region. After our CX Live event in SF, we are pleased to publicly announce that our 2018 North America victor is.

2018 40

2018 Events Innovation Customer Engagement 40

Oracle

JUNE 14, 2018

According to Deloitte, it’s time for brands to rethink the traditional loyalty scheme. We recently asked our Twitter community of small-to-medium business (SMB) influencers, advisors, and thought leaders to share their tips for increasing brand loyalty in 2018. Humanize your brand. Nothing is as it was.

Loyalty 54

Loyalty Brands B2C 2018 54

TechSee

APRIL 17, 2022

“Thanks for following up, Mr. Jones; I see you submitted images of your 2018 Camry’s left bumper yesterday. To put it another way, warm transfers now blend a customer journey across channels into a single continuous brand experience. Why Organizations Should Embrace Warm Transfer In their Customer Journey Strategy.

Customer Experience 207

Customer Experience Call Center Omnichannel Insurance 207

CloudCherry

APRIL 5, 2019

Gartner reports from 2018 that 52% of marketers with CX responsibility expect their budgets to remain the same or decrease. or “Tell us what you think about our brand and your experience?”. In Forbes Insights 50 Most Engaged Companies, research shows leading brands known for creating higher levels of Customer Engagement.

Marketing 278

Marketing Customer Experience B2B Airlines 278

John Paul

JULY 26, 2018

Look-alike technology is being used to predict what customers will like based on requests completed by similar profiles, which helps proactively assist brand new customers in a way that simulates a long history of dedicated 1:1 service. Geo Targeting & Advanced Location Services.

2018 45

2018 Technology Hospitality Hotels 45

Help.com

MARCH 14, 2016

A recent study by Gallup shows that only 29% of customers are fully engaged. Think about what that means for your brand. 71% of customers are ready and willing to part ways with your company. We share a few tips below that can help boost your customer engagement and create a culture of loyal, happy customers.

2016 45

2016 Customer Engagement Engagement Social Media 45

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Christopher Moloney (@Moloknee) September 2, 2018. Fix problems before the customer complains. Customers often don’t complain about something that went wrong. What about when they complete a training process or post about your brand on social media? How Have You and Your Customers Experienced Thankfulness?

Airlines 372

Airlines 2020 Social Media Hotels 372

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. That is why reducing customer effort was voted the number one priority for contact centers in 2018. Introduction.

2018 40

2018 2017 Customer Service Social Media 40

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience. 2 for Companies.

Contact Center 42

Contact Center 2018 Customer Centricity Social Media 42