Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. Diversification Across Channels.

Magazine 45

Magazine 2018 Loyalty Multi-Channel 45

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Take notes – the info will help you create a killer Conversational Selling strategy for 2019! Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. No worries!

Contact Center 40

Contact Center Customer Centricity Multi-Channel Webinar 40

Comm100

MARCH 21, 2019

Live Chat is a great tool for helping to increase sales, decrease resource and make your customers happier. So once you’ve taken the plunge and introduced Live Chat software, it’s natural that you’ll want to make the most of your new customer service capabilities. Customers increasingly expect to choose how they get in touch with you.

Social Media 40

Social Media Multi-Channel Download 2019 40

Comm100

MARCH 21, 2019

Live Chat is a great tool for helping to increase sales, decrease resource and make your customers happier. So once you’ve taken the plunge and introduced Live Chat software, it’s natural that you’ll want to make the most of your new customer service capabilities. Customers increasingly expect to choose how they get in touch with you.

Social Media 40

Social Media Multi-Channel Download 2019 40

Chattermill

AUGUST 6, 2019

How To Drive Action With Your Voice of Customer Program. on 7 Aug 2019. Voice of the Customer. We believe the fuel that powers the world's most exceptional products is customer experience. To drive progress and build a better experience for your customers, they need a seat at the table. Voice of Customer.

Voice of Customer 40

Voice of Customer NPS Metrics Multi-Channel 40

Chattermill

AUGUST 6, 2019

How To Drive Action With Your Voice of Customer Program. on 7 Aug 2019. Voice of the Customer. We believe the fuel that powers the world's most exceptional products is customer experience. To drive progress and build a better experience for your customers, they need a seat at the table. Voice of Customer.

Voice of Customer 40

Voice of Customer NPS Metrics Multi-Channel 40

Currency Alliance

JUNE 16, 2020

As more holistic marketing initiatives, loyalty mechanics were harnessed to drive and measure engagement across channels, and across many more customer touchpoints. The incredible degrees of customer engagement that have been achieved, should inspire and guide the efforts of loyalty marketers in the coming year.

Magazine 52

Magazine Loyalty Innovation 2020 52

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

2020 132

2020 Customer Experience Magazine Consulting 132

SurveySparrow

NOVEMBER 9, 2020

Gartner Research stated that 51% of the HR executives mentioned employee experience is a crucial initiative for 2019. Share Across Various Channels: This HR management software allows you to share surveys across multiple channels. With 360 feedback survey software , you can customize anonymous chat-like surveys.

Management 59

Management Feedback Multi-Channel 2027 59

BirdEye

OCTOBER 19, 2023

Google ads are a top lead generation channel for local businesses. Key takeaways from the discussion Google Ads are crucial but the competition is high, making it tough to get good ROI. They are the top lead generation channel for local businesses, and it’s fairly easy to understand why that is.

2019 110

2019 ROI Multi-Channel Definition 110

Hero Digital

OCTOBER 16, 2018

It’s no secret that customer experience (CX) is crucial. As marketing leaders plan their 2019 budgets and strategies for new ways to reach customers and instill loyalty, it’s time to consider the future of customer experience for your brand. All companies start at this level of undifferentiated engagement with customers.

Multi-Channel 41

Multi-Channel Customer Experience Roadmap Government 41

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s about offering an overall customer experience that makes consumers feel seen, heard, and understood at the deepest levels. Differentiation is no longer about offering a different – or better – product.

Social Media 99

Social Media Marketing Multi-Channel Metrics 99

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s about offering an overall customer experience that makes consumers feel seen, heard, and understood at the deepest levels. Differentiation is no longer about offering a different – or better – product.

Social Media 85

Social Media Marketing Multi-Channel Metrics 85

Optimove

MAY 23, 2019

Optimove’s new internal email agency was created to ignite inspiration: To bridge the gap for customers by providing a data-driven marketing plan and timely implementation. Optimove delivers insightful, predictive intelligence that allows our customers to develop smarter, more targeted messages, offers, and promotions.

Multi-Channel 8

Multi-Channel 2018 Innovation 2019 8

Optimove

JULY 4, 2019

G2 Grid ® for Customer Data Platform (CDP) Software. Grow with Optimove’s Actionable Customer Data Platform. Improve customer experience, retention and lifetime value with Optimove’s Customer Data Platform. Unify and view all customer data in a single customer view. You'll target your customers with ease.

Multi-Channel 54

Multi-Channel Advertising Demo 2019 54

Optimove

JUNE 26, 2019

Calculating the ROI of your marketing campaigns is an essential, yet challenging task. How Optimove can measure – and optimize – the uplift of your multi-channel marketing efforts. Optimove is used by 350+ customer-centric brands. Copyright © 2019, Mobius Solutions. contact-form-7]. A Single Unified Interface.

Measurement 40

Measurement Multi-Channel Demo 2019 40

Oracle

NOVEMBER 2, 2020

Make sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last. Aon’s addition of Oracle Analytics Cloud will help it expand beyond baseline KPIs and measure response data across the entire customer journey, further improving lead management.

Management 80

Management Sales 2020 Multi-Channel 80

Optimove

JULY 18, 2019

G2 Grid ® for Customer Data Platform (CDP) Software. Grow with Optimove’s Actionable Customer Data Platform. Optimove’s Customer Data Platform empowers brands to improve customer experience, retention and LTV by: Unifying and viewing all customer data in a single customer view. Single Customer View.

Brands 40

Brands Multi-Channel Advertising Demo 40

Optimove

JULY 7, 2019

G2 Grid ® for Customer Data Platform (CDP) Software. Grow with Optimove’s Actionable Customer Data Platform. Optimove’s Customer Data Platform empowers brands to improve customer experience, retention and LTV by: Unifying and viewing all customer data in a single customer view. Single Customer View.

Brands 40

Brands Multi-Channel Advertising Demo 40

DemandJump

NOVEMBER 4, 2020

The process of mobile attribution begins when one of your mobile ads triggers a customer to make a purchase or fill out a form with contact information. As we have described in a previous post about attribution measurement, there are many models of single- or multi-touch attribution that can be applied.

Multi-Channel 98

Multi-Channel Advertising 2019 Social Media 98

Currency Alliance

NOVEMBER 14, 2019

There is a growing divide in customer experience delivered by brands whose digital transformations are progressing well, and those being left behind. Since customers are losing patience with brands that don’t recognize them as people, or enable consistent, multi-channel engagement, this priority remains over-arching in 2020.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

Currency Alliance

NOVEMBER 17, 2020

It allows us to keep customers engaged when business plans fly out the window, due to marketplace calamities, such as the Covid-19 pandemic. In November 2019 when we published the Top Trends for 2020 , we could not have known about the Covid-19 pandemic. Accelerating customer-centricity.

2021 52

2021 Loyalty Loyalty Programs Travel 52

Grade.us

DECEMBER 27, 2018

Budgeting for Video Marketing in 2019 Sample Video Marketing and Video Production RFP How To Ask For a Testimonial From a B2B Customer in 3 Steps. A reminder a video marketing strategy could require a multi-pronged approach. Customers can literally buy your product or schedule an appointment with you as they watch the video.

Blog 20

Blog 2018 Article Marketing 20

Grade.us

SEPTEMBER 14, 2021

As of 2019, TripAdvisor has 795 million reviews ; they receive 490 million unique visitors per month, and they have more than 8.4 The majority of customers, 53 percent , refuse to commit to booking until they read reviews. percent of customers if you have just one negative review listed on page one of Google 44.1

Travel 26

Travel Social Media Books Multi-Channel 26

GetFeedback

NOVEMBER 4, 2019

Voice of the Customer (VoC) programs have been emerging across the board in the last few years. Having a strong VoC program is essential to connecting the dots and proving the value of customer experience (CX). If I say “Voice of the Customer” do you automatically think survey? But have they been thriving?

B2B 150

B2B Multi-Channel Net Promoter Score NPS 150

Currency Alliance

FEBRUARY 10, 2021

In my opinion, if someone believes they have reached ‘best practice’, then they typically stop thinking about how to create more value for all stakeholders, and simply allow inertia to drive their customer engagement efforts. If no one else will rock the boat, then that is the CEO’s job. Let’s first acknowledge that loyalty programs work.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

Currency Alliance

APRIL 10, 2021

Certainly that’s the case if the outcome will be greater ROI from the department, and an increase in my brand’s NPS score. Uncover the mountains of gold in your mid-long tail customers. Most loyalty teams obsess over your 10-15% most frequent customers, partly because they’re profitable, but partly because they’re easy to market to.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Gainsight

MAY 18, 2020

Just nine short weeks after deciding to transform the much-loved Pulse event into an online experience, we hosted over22,000 Customer Success and Product professionals from 50+ states/countries. How are we thinking about the experience for prospects and customers? That’s a wrap on #PulseEverywhere 2020.

2020 105

2020 Events ROI Multi-Channel 105

Currency Alliance

FEBRUARY 10, 2020

The multi-brand coalition model, in which most of the value can be realized by a grocer, has only partially taken hold in the UK, Canada, Australia and a few other markets. Yet even in those countries, constraints remain that limit a customer’s benefit. Loyalty programs are essentially a value exchange.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Multi-Channel 52

West Monroe

JUNE 20, 2022

in 2019 for $5 billion, has since more than doubled in revenue , in part through recent acquisition of $2 billion specialty animal hospital and emergency medicine providers. Market expansion for high-growth regional, multi-regional, and national provider platforms. Increased focus on data linkage to monitor multi-site operations.

Healthcare 52

Healthcare Multi-Channel 2021 Innovation 52

West Monroe

JUNE 20, 2022

in 2019 for $5 billion, has since more than doubled in revenue , in part through recent acquisition of $2 billion specialty animal hospital and emergency medicine providers. To improve transparency and monitor multi-site operations, some DSOs are linking data and workflows through a custom data hub or enterprise data warehouse.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40

West Monroe

JUNE 20, 2022

in 2019 for $5 billion, has since more than doubled in revenue , in part through recent acquisition of $2 billion specialty animal hospital and emergency medicine providers. Market expansion for high-growth regional, multi-regional, and national provider platforms. Increased focus on data linkage to monitor multi-site operations.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40