InMoment XI
FEBRUARY 3, 2022
If we were to sum up what brands need to know about Gen Z customer experience preferences (and employee experience preferences) in a few words it would go something like this: they’re different. Gen Z’s first exposure to your brand is likely via social media, and more specifically, through social media influencers. Revolutionary even.
Magellan Solutions
AUGUST 29, 2021
It’s been proven that integrating UGC into brand marketing campaigns helps acquire new customers, drive loyalty, and increase revenue. BPO Manila Philippines was in adapting UGC to boost E-commerce brand. Magellan Solutions ‘ then takes a step further with your UCG by: Promoting brand values. TALK TO US!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
MARCH 13, 2024
Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience. Overall, the enhancements empowered customers to engage with the brand on their channel of choice – whether self-service, email, web or chat.
CSM Magazine
OCTOBER 25, 2022
We’ve already started to see brands spread bet and offer discounts of 25% or more to entice customers and manage this longer tail of buying. This is indicative of the financial pressures that brands face too. Inflation in December 2021 stood at 6.4% now it is hovering around 10%. There’s no doubt about it, it will be hard.
NetBase
JULY 22, 2020
Many brands are still adjusting alongside the coronavirus, yet the social concerns of customers continue to evolve as well. Here, we’ll take a look at some of the some of the changes taking place in the market and what luxury brands are doing different to meet the needs of consumers right now. Finishing 2019 with a brand value of $47.2
C Space
DECEMBER 2, 2021
Rita Felder, Director, Mercedes-Benz Brand and Marketing Strategy. Our goal is to strengthen the long-term emotional connection to our brands by creating a holistic luxury experience across all touchpoints of the customer journey.”. Across all brands, we think and act like a luxury brand.
Quadient
OCTOBER 28, 2021
Thu, 10/28/2021 - 17:00. As organizations race towards digital transformation to enhance the customer experience in 2021, it’s crucial to assess where experience starts – with employees. The most important investment that businesses can make in 2021 and beyond is in their employees. Andrea Haughton.
Expert insights. Personalized for you.
529 
Let's personalize your content