Currency Alliance

DECEMBER 20, 2022

During 2023, brands will make it easier for more customers to realize value from loyalty program participation. This will help them engage many more customers – particularly in the mid-to-long tail: previously not seen as a valuable target for loyalty marketing, but now recognized as a leading source of incremental revenue.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

SurveySensum

JULY 4, 2023

in 2021 – which is incredibly low compared to other streaming services like Hulu. For example, if you are looking to increase your revenue from the current customer base then the customer satisfaction goal should be to increase up-sell or cross-sell opportunities through customer loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 4, 2023

in 2021 – which is incredibly low compared to other streaming services like Hulu. For example, if you are looking to increase your revenue from the current customer base then the customer satisfaction goal should be to increase up-sell or cross-sell opportunities through customer loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

C Space

SEPTEMBER 21, 2020

Testing is expected to last until the end of 2021 before a decision can be taken on commercialising the plan. Comcast is launching a program to provide free Wi-Fi in US community centers as part of an effort to improve internet access for students in low-income areas, the company said Thursday.

2020 40

2020 Brands Sports Fashion 40

Currency Alliance

DECEMBER 7, 2021

Did you hear the term ‘Big Data’ during 2021 (or 2020 for that matter)? I heard it once, two weeks ago at a loyalty conference in London. Loyalty trends were being discussed, as well as what had been hot topics in prior years – some of which just faded away as fads. Loyalty programs are no different.

2030 52

2030 Loyalty 2022 Loyalty Programs 52

Currency Alliance

NOVEMBER 16, 2021

What is strange today, is that most brands have evolved their public-facing ecommerce platforms into dynamic, content-rich, and personalized shopping experiences, while their loyalty program redemption catalog may not have changed in ten years, leaving it looking static with minimal appeal.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

Currency Alliance

NOVEMBER 16, 2021

What is strange today, is that most brands have evolved their public-facing ecommerce platforms into dynamic, content-rich, and personalized shopping experiences, while their loyalty program redemption catalog may not have changed in ten years, leaving it looking static with minimal appeal.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Material works with some of the largest and most innovative restaurant brands. McKinsey and Co.

2022 52

2022 E-support Roadmap Download 52

Currency Alliance

DECEMBER 17, 2019

But there remain some fundamental things that loyalty programs need to achieve to weather the looming storm that open banking, mobile payments, aggregation models, and other marketplace dynamics will bring. More customers will want to earn more loyalty currencies – which is potentially fantastic for all brands.

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

Strativity

APRIL 27, 2023

Material works with some of the largest and most innovative restaurant brands. Starbucks with its mobile app, Pizza Hut with its top-rated loyalty program, Panera with its brand-defining digital customer experience, and Chick-fil-A with its outstanding omnichannel platform were some of the early leaders who have seen sustained success.

2022 52

2022 Roadmap Customer Relationships Brands 52

Currency Alliance

NOVEMBER 14, 2019

Loyalty marketing, however, has been restrained (or, arguably, sheltered) by monolithic tech, and probably a lack of interest, as other, sexier marketing innovations stole center-stage. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. Painpoint 5: Untrained Sales Team – Customer Service According to the ‘ State of the In-Store Experience 2021 ’ by Radiyant, 31.5%

Retail 52

Retail Feedback 2023 Social Media 52

SmartKarrot

AUGUST 12, 2022

Innovation has taken over the world. Headquartered in Playa Vista, California, ChowNow’s peak revenue in 2021 was $42.0M. One: ChowNow connects restaurants’ online ordering platforms to their Google, Facebook, Instagram, and TripAdvisor profiles. ChowNow, as a SaaS platform, is quite innovative. For Restaurants.

2013 10

2013 2011 Demo Transportation 10

ShepHyken

FEBRUARY 15, 2021

ZDNet) New research shows that high performing organizations are investing in service innovation to digitally transform customer service into a customer engagement engine for driving business growth and loyalty. More and more organizations are investing in service innovation that drives revenue and growth. by Ana Andjelic.

Article 100

Article 2021 Customer Service Retail 100