ShepHyken

AUGUST 23, 2021

(The Drum) A study found that customers with high emotional engagement spend two times more on brands they are loyal to than those without an emotional connection. This isn’t to say people have stopped seeking rational rewards such as points or discounts, but it seems that a new era of ‘human’ loyalty is upon us.

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Article 2021 Customer Service Customer Service Training 18

Retently

JANUARY 25, 2023

in April 2021, the heavily marketed update was supposed to give Apple consumers more control over their data. Since Facebook is the #1 platform for brands to market their products online and generate sales, a devastating impact was expected, especially for small businesses. What do privacy updates mean to the industry?

Loyalty Programs 31

Loyalty Programs Advertising Loyalty Social Media 31

SurveySensum

JULY 4, 2023

In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4 in 2021 – which is incredibly low compared to other streaming services like Hulu. Foster Customer Loyalty: Plant the seeds of loyalty by implementing loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 4, 2023

In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4 in 2021 – which is incredibly low compared to other streaming services like Hulu. Foster Customer Loyalty: Plant the seeds of loyalty by implementing loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. The gap between winners and losers will widen significantly in 2021.

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C Space

SEPTEMBER 21, 2020

Testing is expected to last until the end of 2021 before a decision can be taken on commercialising the plan. The timing was really to kind of stretch that idea of the summer road trip into the fall,” said Brian King, who currently serves as global officer of digital, distribution, revenue strategy and sales at Marriott.

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Currency Alliance

NOVEMBER 16, 2021

What is strange today, is that most brands have evolved their public-facing ecommerce platforms into dynamic, content-rich, and personalized shopping experiences, while their loyalty program redemption catalog may not have changed in ten years, leaving it looking static with minimal appeal.

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Loyalty Loyalty Programs Touchpoint Hotels 52

Currency Alliance

NOVEMBER 16, 2021

What is strange today, is that most brands have evolved their public-facing ecommerce platforms into dynamic, content-rich, and personalized shopping experiences, while their loyalty program redemption catalog may not have changed in ten years, leaving it looking static with minimal appeal.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

Currency Alliance

DECEMBER 20, 2022

During 2023, brands will make it easier for more customers to realize value from loyalty program participation. This will help them engage many more customers – particularly in the mid-to-long tail: previously not seen as a valuable target for loyalty marketing, but now recognized as a leading source of incremental revenue.

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2023 Loyalty Innovation Loyalty Programs 52

Currency Alliance

DECEMBER 7, 2021

Did you hear the term ‘Big Data’ during 2021 (or 2020 for that matter)? I heard it once, two weeks ago at a loyalty conference in London. Loyalty trends were being discussed, as well as what had been hot topics in prior years – some of which just faded away as fads. Loyalty programs are no different.

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Currency Alliance

DECEMBER 17, 2019

But there remain some fundamental things that loyalty programs need to achieve to weather the looming storm that open banking, mobile payments, aggregation models, and other marketplace dynamics will bring. More customers will want to earn more loyalty currencies – which is potentially fantastic for all brands.

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Loyalty 2020 Loyalty Programs Travel 64

Strativity

APRIL 27, 2023

No sooner were operators and brand leaders starting to see uptake in digital experience investments and improved hiring when consumers, nervous about inflation, brought about the great trade down and pushed sales towards fast food at the expense of the casual and fast casual sectors. Then the pandemic hit and normal stopped. McKinsey and Co.

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Strativity

APRIL 27, 2023

No sooner were operators and brand leaders starting to see uptake in digital experience investments and improved hiring when consumers, nervous about inflation, brought about the great trade down and pushed sales towards fast food at the expense of the casual and fast casual sectors. Then the pandemic hit and normal stopped. McKinsey and Co.

2022 52

2022 Roadmap Customer Relationships Brands 52

SurveySensum

JULY 20, 2023

STEP 3: Resolve those issues Use this feedback to make adjustments to your product assortment, pricing strategies, or loyalty program to meet their evolving preferences and expectations. But here’s the thing: she noticed that the sales and growth in the fitness category have been a bit sluggish lately. And guess what?

Retail 52

Retail Feedback 2023 Social Media 52

Currency Alliance

NOVEMBER 14, 2019

Nobody in loyalty could have missed The Times’ headline in October, about the Committee for Climate Change (CCC) proposal to start taxing frequent flyer programs (FFPs), or even to shut them down, under the assumption that they increase flying. These are misguided headlines. Sure enough, interest in experiential rewards is surging.

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Loyalty 2020 Hotels Loyalty Programs 40

SmartKarrot

AUGUST 12, 2022

Headquartered in Playa Vista, California, ChowNow’s peak revenue in 2021 was $42.0M. One: ChowNow connects restaurants’ online ordering platforms to their Google, Facebook, Instagram, and TripAdvisor profiles. The main focus of the platform is to connect restaurants and their customers through food delivery.

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2013 2011 Demo Transportation 10

Russel Lolacher

MAY 8, 2022

Connect with Neal on his platforms: Twitter. I was on 2020-2021. And one was when I worked at a company called now called loyalty, one, which runs the airmiles program here and in Canada, Canada’s largest loyalty program. L inkedin – Chorus Tree Company Page. Company Website – Chorus Tree.

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SurveySparrow

FEBRUARY 17, 2021

Starting from caring about their website experience to the after-sales service you provide, businesses need to monitor every aspect. . Here is why sending customer satisfaction surveys questions in 2021 is a must: 1. It gives you a chance to connect with your customers. Wrapping it up.

Customer Satisfaction 52

Customer Satisfaction 2021 Net Promoter Score Loyalty Programs 52