Remove 2021 Remove Consumers Remove Innovation Remove Roadmap
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5 innovations from 2020 that will shape 2021

Talkdesk

I think we’re all more than ready for 2021, and if we apply the spirit of innovation sparked by 2020, it’ll be a very good year. Don’t settle for less than exceptional CX every day CX is critical to retaining and driving business and the mandate to improve it in 2021 will continue. Cheers to a much better year ahead!

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Get Fired Up for Pulse Everywhere 2021

Gainsight

Deloitte’s recent Digital Media Trends survey indicates that consumers who subscribe to a paid service now pay for five accounts, up from three before the pandemic. With more enterprises and consumers alike subscribing to cloud-based businesses, the competition and costs to keep users happy have continued to skyrocket.

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The journey to great begins with gratitude

Talkdesk

However, as I look toward the end of what has undoubtedly been one of the hardest years of our lives, it’s gratitude that now consumes my thoughts. . In 2021, Talkdesk will celebrate its 10-year anniversary. I miss being huddled in a conference room whiteboarding product roadmaps in the early evening.

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The utility of now: How the IIJA and IRA are expediting the ‘utility of the future’ into the present

West Monroe

The last year has seen significant investments signed into law to: help modernize infrastructure; create programs to accelerate deployment of clean energy and reduce greenhouse gas emissions; and increase accessibility and opportunity for consumer-driven change at home. Improving electric grid resiliency and transmission.

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The utility of now: How the IIJA and IRA are expediting the ‘utility of the future’ into the present

West Monroe

The last year has seen significant investments signed into law to: help modernize infrastructure; create programs to accelerate deployment of clean energy and reduce greenhouse gas emissions; and increase accessibility and opportunity for consumer-driven change at home.

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The utility of now: How the IIJA and IRA are expediting the ‘utility of the future’ into the present

West Monroe

The last year has seen significant investments signed into law to: help modernize infrastructure; create programs to accelerate deployment of clean energy and reduce greenhouse gas emissions; and increase accessibility and opportunity for consumer-driven change at home.

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Top 20 Most Popular Customer Centricity Posts of 2020

C3Centricity

This article shares six learnings from the consumer goods industry that can be applied to hospitality. Businesses offer constant innovation and novelty, so this has made us all more impatient and critical. Getting to Yes: A 7-step Roadmap to Successful Project Management. We all run projects, some of us as a profession.