2022 Connections Metrics Roadmap 
Lithium
NOVEMBER 1, 2022
Podcast] Diversifying Metrics and the Rise of the Conversation Curator Our guest is none other than Legendary Khoros Titan, Claudius Henrichs, Head of Community at Dataiku brings a wealth of knowledge around how closely related the learning experience, and the community experiences are. They can also create significant value.
Gainsight
AUGUST 26, 2022
Pulse 2022 may be over, but the impact is just beginning. Here are five important learnings from Product professionals during Pulse 2022. . To create these elevated customer journeys and experiences, both CS and Product must share the same vision and North Star metrics. . He said, “Complexity is the enemy of scale.
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West Monroe
DECEMBER 20, 2022
This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change.
West Monroe
DECEMBER 20, 2022
This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change.
Gainsight
NOVEMBER 9, 2022
Pulse Europe 2022 is here! Net Revenue Retention: The One True Metric. “ We talked to investors and CEOs who said Net Revenue Retention is the most important metric for them this year. We get professionals together to connect people without the need to travel—it’s a great way to start your community,” said van Lieshout.
Experience Investigators by 360Connext
JANUARY 5, 2022
Beyond just collecting feedback, you worked to begin understanding the correlations between customer feedback and larger companywide metrics that matter, and closed the loop with customers to help them know their feedback was valuable and meaningful. . You helped other leaders communicate how their team goals were connected to CX success. .
Think Customers
JUNE 29, 2022
This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. And belonging is an important metric for [culture and] performance.”.
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