ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. What are customer touchpoints? Read now 2.

Touchpoint 52

Touchpoint Interaction E-support Social Media 52

SurveySparrow

MARCH 29, 2023

Each of the stages they cross is referred to as a customer touchpoint and can be used to create a delightful experience for your prospective customers. So n ewsletters, ads, banners, blogs, etc., are touch points at this stage. Content for the awareness stage: Blog posts and articles work extremely well in the awareness stage.

Customer Journey 52

Customer Journey 2023 Customer Journey Mapping Touchpoint 52

Method:CRM

MARCH 28, 2023

In 2023, customer experience is going to play a bigger role in businesses than ever before. This blog dives into some of the ways you can provide the best customer experience. Let’s dive into some strategies you can use to achieve this in 2023. It’s important to ask questions on social media and in surveys.

2023 52

2023 Customer Experience Net Promoter Score Touchpoint 52

SurveySparrow

JUNE 27, 2023

This blog is about the ten best tools you can use in 2023 to improve your customer experiences. Omnichannel Distribution : This tool reaches customers wherever they are – email, social media, or your website, ensuring a wider reach and more comprehensive data collection. What is Customer Journey Analytics?

Customer Journey 52

Customer Journey 2023 Multi-Channel Touchpoint 52

SurveySensum

SEPTEMBER 13, 2023

That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients.

B2B 52

B2B 2023 Feedback Multi-Channel 52

BirdEye

MAY 3, 2023

This blog post deals with everything you need to know to leverage the right channels and boost your business revenue. Common examples of B2B marketing channels are Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, content marketing, B2B online communities and select social media platforms, email marketing, and webinars.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. And that’s what we’re going to explore in this blog. It allows you to collect feedback not only from your app but also from your website, email, social media, and more. With IN-APP SURVEYS.

Feedback 52

Feedback Multi-Channel 2023 Social Media 52

BirdEye

FEBRUARY 27, 2024

Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024. Popular dealership advertising strategies include social media advertising, pay-per-click advertising, video ads, audio streaming, etc.

Advertising 62

Advertising 2024 Automotive Social Media 62

ViiBE Blog

OCTOBER 28, 2021

ViiBE Blog > Remote Customer Service > Digital Customer Experience What is digital CX? This requires companies to design a positive customer journey at each touchpoint along the customer roadmap. Social media helps companies engage with potential customers by sharing content that is relevant for their target audience.

Social Media 52

Social Media 2023 Roadmap E-support 52

Kustomer

JUNE 7, 2023

Customer Experience Trends in 2023 At the outset of 2022, a post-pandemic global economic recovery effort was gaining momentum and supply chain issues were beginning to ease. Currently, we’re seeing a rise in the use of SMS, social media messaging, and live chat support.

Customer Experience 84

Customer Experience E Commerce E-support 2022 84

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Then, use metrics like churn rate, CSAT, and CVR to gauge which touchpoints are negatively impacting CX. Highlight your most valuable customers on your social media and website.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

SurveySensum

APRIL 8, 2024

Employ tools like Google Analytics, social media insights, and customer feedback to gather data on your audience’s demographics, preferences, and online behaviors. Social Media Engagement: Identify which social media platforms your target audience uses most and establish a strong presence there.

Social Media 52

Social Media Advertising Feedback Insights 52

BirdEye

OCTOBER 27, 2023

Get active on social media marketing 5. Have gated content For a deeper dive into these strategies, read through our detailed blog. Read the blog to find out how. Attract business partners, investors, a better workforce, social media personalities, and new customers with a growing brand.

Social Media 57

Social Media Multi-Channel Advertising Customer Retention 57

Optimove

OCTOBER 20, 2022

Another reason some consumers are cutting back is that they see the news reports with economists predicting an economic slowdown and job losses for 2023. Social media remains one of the best ways to get your consumer feedback on products and services in real-time and build relationships. Less confidence, less spending.

Customer Relationships 98

Customer Relationships Consumers Marketing 2007 98

Thematic

JUNE 4, 2024

Carefully analyze verbatim complaints in reviews, support transcripts, and social media mentions. Consider touchpoints like onboarding, renewals, loyalty programs, etc., Highlight fixes on a blog, in newsletters, or even in release notes if relevant. "What is the emerging issue on booking process in 2023?"

Customer Experience 62

Customer Experience Multi-Channel 2023 Feedback 62

BirdEye

OCTOBER 11, 2023

This blog details the panel discussion on Grow sales by delighting customers with George Grigoryan – Marketing Director, SEV, and Vandana Agarwal, VP of Pre and Post-Sales, Birdeye and Justin Meredith. Good customer experience or delight has significantly evolved to finding value across every touchpoint.

Sales 109

Sales Social Media Customers Multi-Channel 109

CX University

MARCH 18, 2024

Unlike traditional personalization, which often relies on segmentation and basic demographic information, hyper-personalization takes into account a wide range of data points, including browsing history, purchase behavior, social media activity, location data, and even real-time interactions. 2023, March 19). 2023, November 24).

Customer Experience 52

Customer Experience Retail 2023 2022 52

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. The pressure is rising for businesses to step up their CX game.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

2020 Research

OCTOBER 30, 2023

Contests, challenges, and social media campaigns focused on nostalgic themes create a sense of community and foster active participation. Pop-up installations, events, or exhibitions that pay homage to cultural touchpoints from the past become powerful brand engagement platforms, sparking conversations and lasting memories.

Brands 52

Brands Transportation Presentation Social Media 52

BirdEye

AUGUST 18, 2023

The posts can be about 100 – 300 words and include photos and links (to a website, social media, and e-commerce shops) with a call-to-action (CTA) function. It is possible that you may already have a content strategy that includes email marketing, social media marketing, and other direct marketing formats.

Social Media 52

Social Media Events E Commerce Demo 52

Playvox

FEBRUARY 16, 2024

Data from omnichannel customer touchpoints — calls, social media, email, online chat, and more — provides companies with greater insights on customers. A plethora of data are now available. Contact centers on digital transformation journeys are leveraging data as a competitive differentiator.

Contact Center 75

Contact Center Management Call Center Omnichannel 75

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5)

Multi-Channel 52

Multi-Channel 2023 Feedback Social Media 52

ShepHyken

JUNE 5, 2023

Moveover, disgruntled ex-customers often take their revenge by “flaming” the suppliers who have not appreciated them (not unlike a jilted lover seeking justice on social media!) This interactive space serves not only as your digital storefront but also as a touchpoint that shapes your relationship with your customers.

Article 15

Article Customer Service 2023 Retail 15

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) How to Choose the Right NBFC Customer Feedback Tool?

Feedback 52

Feedback Management NPS Customer Satisfaction 52

Currency Alliance

DECEMBER 7, 2021

Given that customer touchpoints now take place across so many channels, getting data into a single repository in order to have a single, actionable view of the customer that can feed each channel continues to be a top priority. In recent research by Deloitte , 21% of customers had purchased products from brands on social media.

2030 52

2030 Loyalty 2022 Loyalty Programs 52

ViiBE Blog

FEBRUARY 28, 2022

ViiBE Blog How can live chat integration with co-browsing improve CX? None of the other communication channels allows that, including social media. Anna Gorina February 28, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now!

2021 52

2021 Download E-support 2022 52

SurveySensum

MAY 18, 2023

In this blog, we’ll explore the importance of retail surveys and provide you with the top 25 retail survey questions to ask your customers. Whether you’re a small business owner or a big retail corporation, this blog is for you. Send surveys at the RIGHT TIME to gather feedback on specific touchpoints.

Retail 52

Retail Feedback Net Promoter Score NPS 52