Totango

APRIL 4, 2024

“What’s your company’s most important business outcome in 2024?” If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? The easy answer, and why we’re all here, lies within your customer base. No one is looking for growth-at-all-costs anymore.

Sales 89

Sales Customer Success Insights Webinar 89

Gainsight

FEBRUARY 8, 2024

At The Customer Conference, Gainsight spoke about Commercialising Customer Success: A Fundamental Problem. In this blog post, we delve into the transformative changes reshaping the CS landscape and explore how CS teams can adapt to this new reality. Want to learn more strategies for CS teams in 2024? Want the highlights?

Customer Success 52

Customer Success 2024 Touchpoint Financial 52

Optimove

JANUARY 17, 2024

Discover the true value of your customers with our LTV calculator Download Now Why it Matters: As we celebrate Get to Know Your Customers Day, it’s crucial to remember that every day is an opportunity to put the customer first, starting with their data and leveraging AI-powered tools to uncover valuable insights.

Loyalty 59

Loyalty 2024 Download Roadmap 59

Lumoa

FEBRUARY 14, 2024

Is your CX strategy up to the task of meeting customers’ expectations going into 2024? Today, 73% of customers want companies to cater to their unique needs and expectations. There’s always something to be learned from your industry peers, especially if they enjoy the support of a large customer base.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. How Has the B2B Customer Experience Evolved? Access 1/3/2024. Access 1/3/2024. Access 1/3/2024.

B2B 551

B2B Customer Experience Net Promoter Score 2024 551

SurveySensum

NOVEMBER 13, 2023

So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. 5) Yes Yes 9 Best Mobile Survey Tools of 2024 1. Best Features This tool offers custom reports and dashboards. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience 2024 NPS Feedback 52

CX University

MARCH 18, 2024

The company leverages AI and machine learning to create custom and targeted experiences for customers based on their unique preferences, browsing history, and purchase behavior Benefits of Hyper-Personalization The shift towards hyper-personalization offers benefits for both businesses and customers. 2024, February 18).

Customer Experience 52

Customer Experience Retail 2023 2022 52

BirdEye

FEBRUARY 27, 2024

Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024. Leverage Birdeye Surveys and Insights to gather in-depth information about your customer base.

Advertising 63

Advertising 2024 Automotive Social Media 63

Kustomer

NOVEMBER 4, 2020

Businesses in various sectors have already employed chatbots to better deliver on customer needs and improve the speed at which business can help consumers. billion by 2024. We’ll see businesses using chatbots to cut operational costs and streamline customer service processes. billion in 2019 to $9.4

2021 140

2021 Customer Experience E-support Omnichannel 140

Totango

MAY 7, 2024

If you’re ready to drive measurable growth from your customer base, we’d love to talk to you. The post Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Sports 71

Sports Sales 2024 Net Promoter Score 71

Beyond Philosophy

NOVEMBER 9, 2023

Growth can come from your current customer base if they’re more satisfied. So, why would you not have a target for the retention of customers? Statistic #8: Invesp says 44% of companies have a greater focus on customer acquisition, and only 18% have that focus on retention. Click here. The post Are you ready?

2024 78

2024 Customer Satisfaction 2006 2010 78

Kustomer

NOVEMBER 4, 2020

Businesses in various sectors have already employed chatbots to better deliver on customer needs and improve the speed at which business can help consumers. billion by 2024. We’ll see businesses using chatbots to cut operational costs and streamline customer service processes. billion in 2019 to $9.4

2021 52

2021 Customer Experience E-support Omnichannel 52

BirdEye

NOVEMBER 29, 2023

From the latest trends shaping the industry to practical tips on enhancing your brand and the essential tips and tools to amplify your reach – this blog equips you with strategic steps to elevate your furniture store marketing. Furniture store marketing is promoting furniture stores and their products to attract customers and increase sales.

Marketing 58

Marketing 2024 Advertising Social Media 58

Totango

FEBRUARY 5, 2024

What’s on customer success’s in-and-out list for 2024? In: A hand-in-hand, three-team approach to customer success where Sales, CS, and Marketing work together to guide customers through the entire customer journey. No more “Here’s your customer success manager, see you never!” emails from the sales rep.

Multi-Channel 99

Multi-Channel Sales 2024 Customer Success 99

BirdEye

DECEMBER 8, 2023

However, a robust and effective carpet cleaning marketing strategy is pivotal in making your business stand out and attract customers. This blog is all about that. 7 online carpet cleaning marketing ideas Apart from using digital marketing tools, here are seven carpet cleaning marketing ideas you can implement in 2024: 1.

Marketing 58

Marketing Social Media Advertising B2B 58

BirdEye

MARCH 21, 2024

This blog post provides a comprehensive guide to the best times to post content on Twitter that your business can instantly use. That is why businesses must invest in understanding their customer demographics, purchasing habits, social media habits, and preferences in branded content. When should you share videos, images, or links?

Social Media 58

Social Media Automotive Healthcare Hospitality 58

SurveySensum

SEPTEMBER 11, 2023

Statista predicts that in 2023, the SaaS market is estimated to be worth approximately $197 billion and estimated to reach $232 billion by 2024. Key metrics include: Net Promoter Score: NPS gauges customer loyalty by asking how likely customers are to recommend your product to others. But why measure it? But why measure it?

Metrics 52

Metrics 2023 Net Promoter Score Measurement 52

Currency Alliance

DECEMBER 20, 2022

As we discussed in our article on the importance of partnerships , the data insights you can get from partners really helps profile individual customers based on their true lifestyle preferences. this customer will be especially motivated by this offer). Set your loyalty program on the right path for 2024.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

ShepHyken

JANUARY 4, 2024

Your ability to retain existing customers directly impacts your bottom line — and you already know it’s cheaper to keep customers than to acquire new ones. Here’s to creating positive experiences for your customers! Recently, his focus has been on using influencer and affiliate marketing to drive more conversions.

Loyalty 64

Loyalty Customer Retention Social Media 2024 64