Optimove

JANUARY 16, 2024

In addition, we are honored by our partners, employees, and investors who have been instrumental in helping Optimove create the first Customer-Led Marketing Platform to uphold our promise: to unleash brands’ full potential so they can gain their customer’s loyalty for life.

2023 52

2023 Net Promoter Score 2012 2024 52

Forrester's Customer Insights

MARCH 22, 2022

We forecast that global OMS spending will nearly double over the next five years, with a CAGR of 12.8%. Here’s why.

2026 26

2026 Marketing Omnichannel Retail 26

Zonka Feedback

JUNE 30, 2023

The Software as a Service (SaaS) industry is experiencing unprecedented growth, with market projections expected to reach a staggering $374.48 billion by 2026. In this rapidly expanding landscape, businesses of all sizes are striving to capitalize on the immense opportunities presented by this buzzing market.

2026 52

2026 Feedback Insights Presentation 52

Lumoa

SEPTEMBER 11, 2023

All the company can do is try to ensure that its products, services, and marketing are conveying the right message and delivering value to customers. Every department across the organization — from marketing to product development to sales — shares the responsibility of providing customers with the best experience.

Definition 83

Definition Customer Experience Net Promoter Score NPS 83

Lumoa

SEPTEMBER 11, 2023

All the company can do is try to ensure that its products, services, and marketing are conveying the right message and delivering value to customers. Every department across the organization — from marketing to product development to sales — shares the responsibility of providing customers with the best experience.

Definition 83

Definition Customer Experience Net Promoter Score NPS 83

West Monroe

JUNE 26, 2023

About the episode Our market intelligence team analyzed market data, research, and perspectives so we could bring you invaluable insights to help you navigate the ever-evolving digital landscape. How are we seeing this show up in the market today? Listen to "5 Trends Shaping the Future of Tech" on Spreaker.

2026 52

2026 B2C 2023 Innovation 52

CustomerSuccessBox

MARCH 14, 2022

According to a research study done by Mordor Intelligence, the compound annual growth rate estimated for the global customer success management market, let alone in the timeframe of 5 years (2021-2026) is estimated to be 25.02%. Understanding your customers provides you with clear insight. This course will show you how to begin.

2022 52

2022 Customer Success 2026 Download 52

CSM Magazine

JULY 7, 2022

In addition to reducing interdepartmental barriers, curbing overspending on unnecessary technology solutions, and unlocking key insights into customer loyalty and employee engagement, it can drive results and accelerate business growth. Kate focuses on coaching and educating across the design process.

Brands 59

Brands 2026 Customer Journey Mapping 2024 59

Gainsight

FEBRUARY 9, 2023

A Salesforce study revealed that by 2026, for every $1.00 While more companies are making partner channels a key growth strategy, they need to start thinking about how they’ll close the loop on co-marketing and co-selling to determine how, um … “co-customer successing” is part of their revenue engine. The result?

Customer Success 52

Customer Success 2026 Customers B2C 52

Clarivate

APRIL 18, 2024

In classic Amazon style, its pharmacy offers two-day shipping on prescriptions by mail, with same-day delivery available in seven markets, with plans to add a dozen more cities by year end. Amazon (One Medical) In 2022, One Medical planned to expand to markets accounting for 40 percent of the U.S. those with high patient volumes.

2024 52

2024 Healthcare Retail 2023 52

West Monroe

OCTOBER 19, 2023

trillion by 2026—representing a 57% increase from 2023. When the markets rebound and attention shifts from cost to growth, manufacturers that have paused or cut critical projects will be behind. Despite continuing economic concerns, the pace of digital transformation is not slowing. Always be looking to learn and grow.

ROI 52

ROI Technology Return on Investment 2030 52

Forrester's Customer Insights

NOVEMBER 21, 2022

The four biggest public cloud providers are intensifying their struggle for market share.

2026 26

2026 2022 Marketing Customers 26

NetBase

JUNE 3, 2020

In this trend analysis, we’ll share consumer and market intelligence around: The accelerated telehealth trend; how COVID-19 made a luxury item the norm. Telehealth competitors leading/defining the market – and how that looks. billion by 2026. Who is Shaping the Market – and How?

Healthcare 64

Healthcare Insurance 2026 Travel 64

NetBase

AUGUST 28, 2020

The plant-based market is booming, and consumer intelligence is brands’ ticket to ride. And savvy brands up to date on their consumer intelligence stand to reap rewards for their plant-based market innovations. We’ll explore what that looks like for brands with insight into: Consumers’ plant-based infatuation.

Consumers 52

Consumers Innovation Marketing 2026 52

NetBase

AUGUST 21, 2020

Brands that are using market research for M&A intel have an edge. We have some telehealth insight to share that will answer these questions – and more! And we’ll do that by diving deeper into the following topics: Understanding market research. Understanding Market Research Potential . Telemedicine Market Research.

Marketing 52

Marketing 2026 Consumers Brands 52

delighted

NOVEMBER 19, 2019

However, while it’s projected that as many as 75,000 retail stores could close their doors by 2026, analysts still expect that 75% of retail buying in 2026 will still happen in physical stores. While all of the survey questions listed above are a good place to start your quest for customer insights, sometimes you will need more.

Retail 40

Retail Feedback 2026 Net Promoter Score 40

delighted

NOVEMBER 5, 2019

According to the Washington Post, 75,000 brick and mortar stores are expected to close by 2026. Identifying who the promoters of your business are can help influence marketing, sales, and other business decisions. The current state of retail 2019: customer experience reimagined. Retail apocalypse or opportunity for change?

Retail 40

Retail 2020 Customer Experience Omnichannel 40

West Monroe

JANUARY 28, 2024

The global diagnostic market size is projected to double in the next decade, increasing from the current $165.6 billion by 2026, fueled by the convergence of advancing diagnostic technologies and a rising demand for clinical diagnostics. billion to nearly $350 billion. It's expected to grow 4.6% in the United State to $40.1

2026 52

2026 Healthcare Innovation 2003 52

West Monroe

NOVEMBER 2, 2021

We’re still in a challenging labor market—talent remains as scarce as toilet paper and hand sanitizer were in the early days of the pandemic. That’s due, in part, to investments like those cited in the Forbes Insights report. where their organization is in developing their hybrid work models. economic recovery.

2021 52

2021 2026 2020 2022 52