Forrester's Customer Insights

OCTOBER 12, 2022

Forrester forecasts US digital-influenced retail sales to grow from $2.7 trillion in 2027. trillion in 2022 to $3.8

2027 26

2027 Retail Sales 2022 26

Optimove

JANUARY 23, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Tip #1 – Optimize for mobile Mobile commerce makes up the majority of online purchases globally, contributing to 59% of e-commerce sales in 2022 and expected to reach 62% in 2027, as RetailWire reported. Now, for the final tip.

2027 59

2027 E Commerce Download User Experience 59

West Monroe

JANUARY 25, 2023

billion by 2027. Here’s how they can start: Evaluate company sales history Taking stock in past strengths and weakness may generate greater value than dealmakers expect. In a recent engagement with a food manufacturer, we used the company’s sales history to identify over $80 million in cross-selling opportunities.

Information 52

Information 2027 Financial 2023 52

Magellan Solutions

FEBRUARY 20, 2021

As a matter of fact, insurance BPO projection within the period of 2020-2027 is at $8.3 As well as customer level analysis, sales, marketing, and financial analysis. Especially those that want to reduce costs and remove tedious repetitive tasks. Outsourcing is your top pick for simple back office tasks to complex accounting.

Insurance 52

Insurance 2027 Financial 2013 52

Forrester's Customer Insights

MARCH 22, 2023

In 2022, total retail sales for the Europe-5 countries continued to grow strongly, but this growth actually shifted from online channels and touchpoints to offline channels and touchpoints. The Europe-5 markets comprise the top five economies in Europe — in order of size, those are Germany, the UK, France, Italy, and Spain.

2027 26

2027 Retail Sales Touchpoint 26

inQuba

FEBRUARY 7, 2023

Poor communication Insurer communication is typically infrequent, sales-focused, and lacking the context of the policy holder. Despite large sums of marketing dollars being spent to attract prospects, they continue to drop off the sales and onboarding journeys. Why is it difficult to keep insurance policy holders? Let’s dive in.

Insurance 52

Insurance 2023 2027 Customer Journey 52

Forrester's Customer Insights

AUGUST 2, 2022

Forrester’s 2022 Online Retail Forecast, US, provides insights about US total retail sales, online retail sales, and the online retail penetration forecast for 30 product categories for the next five years.

2027 49

2027 Retail 2022 Sales 49

Clarivate

JULY 16, 2019

By 2027, 75% percent of today’s S&P 500 companies will be replaced by new companies which are providing the best customer experience to their customers. 18x increase in average sales cycle time. Trillion is the annual cost of customer churn due to poor experiences. REVENUE Benefits of CX. RETENTION Benefits of CX.

2027 40

2027 Customer Experience Competitive Advantage Workshop 40

SurveySparrow

JUNE 2, 2023

Email marketing revenue has grown steadily since 2020 and is expected to hit nearly $18 billion in 2027. Anything too sales-y will dent your sender reputation and deliverability. Image Source Twice as many customers prefer to be contacted by brands via email than via social media. Avoid spammy words in the subject line and email copy.

2027 52

2027 Social Media B2B Automotive 52

Magellan Solutions

AUGUST 19, 2021

With an expected CAGR of 45.23% between 2020 and 2027, the future of neo-banking looks very promising. . Here are two such innovations tested and implemented by banks: Ecosystem financing solutions at point-of-sale. According to our recent report, 2021 will see several launches of the next generation of neo-banks.

Banking 52

Banking Retail 2022 2021 52

Magellan Solutions

AUGUST 6, 2021

Globally, this sector is expected to grow from $52 billion in 2019 to $258 billion by 2027, a rate of 13% annually. . IT (cybersecurity, systems design for digital transformation, data management). Customer care (service/support). Compliance management. Financial management and accounting. Human resources.

Healthcare 52

Healthcare 2027 Call Center Financial 52

SurveySparrow

DECEMBER 11, 2020

Pizza Hut managed to increase their sale by a whopping 61%, and Taco Bell increased by 40%. In contrast, McDonald’s sales decreased by 28%. In 2009 Amazon’s customers bought ebooks more than printed ones and helped the company grow its sales by 28%. billion by 2027. . And the result was surprising.

Advertising 52

Advertising Social Media 2009 Brands 52

Oracle

JANUARY 27, 2021

Internet retailers have set sales records throughout 2020 as billions of buyers stay safe at home and do their shopping via their laptops and mobile devices instead of visiting storefronts and malls. With this in mind, it’s not surprising that 2021 promises to be a pivotal year for ecommerce.

2021 102

2021 2027 Retail 2020 102

Clarivate

OCTOBER 25, 2023

The dearth of cancer drugs (only blood cancer drug Imbruvica made this first list) stems from CMS only pursuing negotiations for Part D drugs in 2026 and 2027, then expanding to Part B drugs in 2028. Part D cannot cover drugs covered under Part A or Part B , forcing them to be addressed separately.

2028 52

2028 2026 Healthcare 2027 52

LiveChat

JULY 24, 2018

Cognitive use cases: Sales and marketing ? Billion by 2027. A lesser probability of customer annoyance ? Insight-driven product launches ? Automation delivers new break-through value ? Pre-emptive approach to avoid disruption ? Campaign management ? Customer segmentation ? Purchase prediction ? Analyzing customer behaviour ?

Customer Experience 28

Customer Experience 2027 Multi-Channel Social Media 28

West Monroe

MARCH 1, 2023

Yearly revenue for medical devices is expected to surpass $580 billion by 2027 as industry advancements and demand continues to grow. To ensure high quality patient care, a medical device must move through warehouses, sales reps’ trunks, and hospital closets—and each of these locations has its own practices, policies, and systems.

Management 52

Management Healthcare Hospitality 2027 52

Magellan Solutions

JUNE 12, 2021

The estimated global sales for the eCommerce industry is $6.542 trillion by 2023. Moreover in 2027, the projected growth of online companies is up to 14.7%. . Instant Messaging with Sales Reps. Lack of Knowledge About Information Technology. There is a significant number of businesses shifting to the online market.

B2B 52

B2B Banking 2027 B2C 52

SmartKarrot

SEPTEMBER 20, 2022

Customer Relationship Management (CRM) – CRM solutions help companies manage customer interactions and automate tasks such as lead generation or sales forecasting. Popular examples include Salesforce, Microsoft Dynamics 365, and Oracle Sales Cloud Salesforce Classic.

2028 10

2028 2027 2022 Healthcare 10

C Space

SEPTEMBER 29, 2020

billion by 2027, up from being a $8.27 Deloitte is projecting for example, that holiday e-commerce sales will be up somewhere between 25% to 35% this year, compared to 14.7% Tesco is to become the first UK retailer to set a sales target for plant-based alternatives to meat. billion valued industry in 2019.

2020 40

2020 Brands E Commerce Retail 40

SmartKarrot

APRIL 21, 2022

Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. The CEO dons many hats in the company across departments – sales, marketing, product, and customer success. The customer has more power than before and multiple options at their fingertips.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score 2027 10

SmartKarrot

APRIL 21, 2022

Deloitte estimates that by 2027 half of the listed 500 firms will be replaced if they do not adapt to the digital processes and customer success. The CEO dons many hats in the company across departments – sales, marketing, product, and customer success. The customer has more power than before and multiple options at their fingertips.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score 2027 10