customer-service-is-a-gold-mine-for-employee-experience-ideas 
Russel Lolacher
JUNE 15, 2021
What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. But what about serving employees? Employee engagement hovers around 9,000.
CX Accelerator
JUNE 8, 2020
Surveys are a great way to listen to the voice of the customer, so don’t misconstrue the title of this article as being “anti-survey.” Problems occur, however, when surveys become the only way we listen to customers — especially when you consider that a good survey response rate is in the realm of 20-30%. Interview customers.
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CX Accelerator
JUNE 8, 2020
Surveys are a great way to listen to the voice of the customer, so don’t misconstrue the title of this article as being “anti-survey.” Problems occur, however, when surveys become the only way we listen to customers — especially when you consider that a good survey response rate is in the realm of 20-30%. Interview customers.
ShepHyken
JUNE 21, 2021
Each week I read many customer service and customer experience articles from various resources. Do your rewards hit the “must-have” mark that turns casual customers into brand fans? There are plenty of great ideas. The danger is an automated experience can commoditize the company. by Tom Ryan.
Beyond Philosophy
SEPTEMBER 10, 2022
Our Emotional Signature research measures the level of emotional engagement you have with customers right now and determines what the really want from you. However, we had never undertaken a perusal of the whole batch together, even though I thought we should and often told my team we were sitting on a gold mine.
ShepHyken
FEBRUARY 8, 2019
This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. In my past experience as both a consultant and owner/operator of a BPO, I understand that CSAT surveys tend to get all the attention.
SurveySparrow
JUNE 22, 2023
Customer experience is no longer just a buzzword—it’s a critical factor that distinguishes your brand in today’s competitive marketplace. With a shift in the business paradigm towards a customer-centric approach, companies are investing more time, effort, and resources into enhancing customer experiences.
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