Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial.

2024 108

2024 Customer Centricity User Experience 2023 108

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

2024 97

2024 E Commerce E-support Social Media 97

BirdEye

SEPTEMBER 14, 2023

AI is showing up in a host of software solutions and applications. Inventory management Stock management is another tricky area. AI for small businesses can manage inventory levels, alert you to potential shortages, and even reorder supplies. Or it can assemble marketing data and reporting.

Financial 111

Financial Social Media Consumers Insights 111

BirdEye

JANUARY 17, 2024

In this blog, you’ll learn what social media approvals are, why having the proper social media post approval process in place is critical, and how to set yourself up for success while managing social profiles for multiple locations. Approval processes also play a crucial role in maintaining brand consistency across different platforms.

Social Media 109

Social Media Multi-Channel Demo Feedback 109

Totango

NOVEMBER 16, 2023

But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and time-consuming. Rather than hopping back and forth between screens, this extension allows you to access pertinent account data from Totango without leaving Gmail. Not a problem.

Customer Success 107

Customer Success Touchpoint Document Interaction 107

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion. We were also named “Best Customer Success Tool” by the Customer Success Collective !

2024 111

2024 2023 Customer Success Innovation 111

BirdEye

APRIL 14, 2023

Managing finances is an essential aspect of operating a successful small business. With many small business accounting software options available today, selecting the perfect one for your needs can be overwhelming. Why do you need accounting software? Scalability: As your company grows, so do your accounting needs.

Financial 98

Financial Banking E-support E Commerce 98

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Customer Retention 98

Customer Retention Customer Success Customer Relationship Management Loyalty 98

BirdEye

MAY 26, 2023

To combat that, many medical practices are shifting to online scheduling software to help streamline their appointment process. However, regulators require that all medical software be HIPAA compliant in order to protect patient information. Fortunately, there are a number of HIPAA compliant appointment scheduling software available.

2023 98

2023 Healthcare Insurance Government 98

Gainsight

APRIL 8, 2024

With teams being downsized and CSMs being held accountable for more, the role of how digital motions come into play is more crucial than ever. By focusing on maximizing the value customers derive from products and services, companies can unlock new revenue opportunities and drive expansion within existing accounts.

Customer Success 52

Customer Success Engagement Customers Insights 52

Win the Customer

MARCH 22, 2021

The Importance of Using a Secure Fax and a virtual office address where the service provider will forward all of your mail, this is a really good one for Modern technology has made it easier for small business owners to manage and track multiple tasks at the same time. Accounting Software. Managed IT Services.

Technology 188

Technology Banking Information Management 188

BirdEye

NOVEMBER 20, 2023

Thanks to smart referral marketing software tools, it’s now easy to implement referral programs that drive results. In this blog post, we’ve listed out 20 best referral marketing software tools to level up your referral game. Thus, referral software makes the entire process easy and mutually beneficial. Let’s dive in.

E Commerce 64

E Commerce Marketing Multi-Channel E-support 64

BirdEye

MARCH 5, 2024

Following this, when Birdeye conducted a survey, we found an interesting fact: 81% of businesses manage social media at the corporate level. Social media monitoring is the systematic tracking of various platforms to gather mentions and conversations about specific keywords, hashtags, or phrases associated with a brand or business.

Social Media 59

Social Media Multi-Channel Insights Brands 59

BirdEye

SEPTEMBER 22, 2022

In this article, we’ll dive into why businesses need team communication software to run efficiently. Plus, how to select the right team chat software for your business. Workplace Selecting the right team chat software for your business Achieve more as a team with Birdeye. That’s where team chat comes in. Google Chat 4.

Healthcare 98

Healthcare Communication Retail Document 98

BirdEye

NOVEMBER 14, 2023

With so many financial review websites available, choosing which platforms to prioritize is no small task. Potential clients are more likely to find you if you have an active presence across various review platforms. SuperMoney SuperMoney is a banking review site and financial comparison platform. Watch the Free Demo Now.

Financial 59

Financial Banking Social Media E Commerce 59

Totango

DECEMBER 8, 2020

Customer Success team accountability isn’t something you just worry about figuring out later once your CS team is up and running. As a manager, when your organizational best practices and your customer’s goals align with your employee’s actions and responsibilities, you have the perfect conditions for growth. .

Customer Success 92

Customer Success Communication Document Touchpoint 92

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo? What is Mixpanel?

Customer Retention 91

Customer Retention Customer Success Events Customer Journey 91

Talkdesk

APRIL 13, 2021

Talkdesk Managed Services allows businesses to supplement their teams with an advanced administrator. Managing software and associated tasks needed to put the contact center running smoothly and efficiently becomes easier, relieving the administrative obligation and letting businesses focus on operational and strategic tasks.

Contact Center 133

Contact Center Return on Investment Leadership Consulting 133

ClientSuccess

AUGUST 28, 2020

Regardless of how successful your accounts were trending in the early months of 2020, an out-of-nowhere economic crisis is the perfect catalyst for organizations to ‘trim’ their vendor list down to the essentials. Here are three ways customer churn software can help improve customer relationships during a crisis: 1.

Customer Relationships 95

Customer Relationships Customer Journey Mapping 2020 Webinar 95

BirdEye

FEBRUARY 21, 2023

In this comprehensive guide, we’ll walk you through everything you need to know about social media management for local businesses. Then, we’ll take a look at some of the more popular platforms and dive into a number of social media marketing strategies that are proven to work for local businesses. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel ROI 98

Ecrion

JUNE 2, 2020

With the upgraded CCM platform, Ecrion is providing a faster, user-friendly customer communication management solution. Ecrion announced the release of the latest version of its customer communication (CCM) and customer experience (CX) platform. About Ecrion Software. Media Contact. Name: Kimmon Williams.

Customer Experience 105

Customer Experience CEM Return on Investment Insurance 105

CSM Magazine

MARCH 6, 2024

A growing number of companies have started to use software to monitor how their teams work and how much they achieve in a given timeframe. Work Patterns One of the immediate benefits you’ll notice with employee productivity tracking software is getting a clear view of how work gets done in your organization.

Financial 52

Financial Insights Management Culture 52

ChurnZero

DECEMBER 7, 2023

Each winning team has achieved remarkable results in one of five categories—onboarding, adoption, renewals and expansion, advocacy, and innovation—using smart, digital-first strategies powered by their ChurnZero customer success software. Here’s what they achieved, and how they did it.

2023 52

2023 Customer Success NPS 2022 52

Totango

MARCH 4, 2022

Software installation and onboarding issues. Software feature instructions. B2B customer service encompasses service delivered through all support channels, including: Help desk software. Customer success platforms, although designed more specifically for a different purpose, also may serve to assist customer service delivery.

B2B 91

B2B Customer Success Customer Service B2C 91

PeopleMetrics

FEBRUARY 25, 2021

PeopleMetrics Experience Management Platform Roadmap Preview. is a weekly live webinar session where experts from our team answer YOUR questions about customer, employee and patient experience measurement and management – and sometimes we show you how you can achieve your goals using tools within our experience management platform.

Roadmap 108

Roadmap Management CEM Customer Experience Management 108

BirdEye

SEPTEMBER 8, 2023

That’s why online reputation management (ORM) is not just an optional strategy; it’s a necessity. Here are five tips to help you master online reputation management in the financial services sector. Table of contents What does online reputation management for financial service firms mean?

Financial 105

Financial Management Social Media Banking 105

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. Not product management. Customer Relationship Management (CRM) Software. What is a CRM?

Customer Success 87

Customer Success NPS Webinar Net Promoter Score 87

Kustomer

JANUARY 8, 2024

While Zendesk Suite provides seemingly everything you need from a help desk software, it does come with some hefty drawbacks. It helps you manage the tickets and keep things streamlined. The typical functionalities of an all-in-one SaaS ticket management system are creating, managing, and routing support tickets.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

Totango

JULY 5, 2022

Customer success software can help you stay apprised of customer health, highlighting opportunities to increase revenue from existing customers, flagging customers who are at risk of churn so you can intervene, and allowing you to automate workflows to help you track and optimize customer health scores.

Customer Success 97

Customer Success Net Promoter Score Events Customer Relationships 97

Lithium

FEBRUARY 6, 2024

Celebrating CMAD 2024 with a thank you This month, we recognize and celebrate the efforts of community managers around the world using different platforms and tools to build stronger communities, along with better customer experiences. Choose an Instagram account, and select "Stories" from the placement dropdown menu.

2024 52

2024 Social Media Events Engagement 52

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. It should also feature integrations to incorporate NPS scores and feedback into your existing platforms. This ensures smooth workflow management.

NPS 52

NPS Net Promoter Score 2024 Multi-Channel 52

SurveySensum

FEBRUARY 14, 2024

But it’s not just for the employees – these employee feedback tools give managers and HRs real-time data to make smart decisions and improve the workplace vibe. These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting.

2024 52

2024 Feedback Culture Demo 52

SurveySparrow

MARCH 24, 2024

Today, almost any professional activity can be automated, and sales management is no exception. Still, several productivity and automation software services come in handy for most sales processes. ZOHO ZOHO is a cloud platform with multiple features designed to simplify the sales workflow and automate as many processes as possible.

Sales 52

Sales Social Media Customer Relationship Management B2B 52

BirdEye

MARCH 4, 2024

This social media statistic is a testament to Facebook’s unrivaled position as the go-to platform for reaching and engaging with your target audience in meaningful ways. To help you get the most out of this platform, this article offers 13 unique ways you can harness the power of Facebook to connect with people online.

Social Media 64

Social Media Events Connections Interaction 64

ChurnZero

JANUARY 26, 2022

Improving Customer Retention and Account Management with the ChurnZero and HubSpot Integration. In a world where every Sales, Marketing, and Customer Service interaction is collected as a data point using software like HubSpot, reducing customer churn has become a science. Complete 360° Customer Visibility. Production adoption.

Customer Retention 97

Customer Retention Chief Customer Officer Customer Journey Touchpoint 97

Kapta Customer Success

SEPTEMBER 13, 2021

The terms key account management and customer success are often used interchangeably within organizations. However, while the two strategies share a few common goals, they are completely different in their implementation.

Customer Success 52

Customer Success Management Customers 52

BirdEye

NOVEMBER 30, 2023

12 strategies and ideas to launch today FAQs on travel agency marketing Birdeye – the top-rated customer experience platform to grow your travel agency business How do you develop the best marketing strategy for travel agencies? Monitoring popular travel review sites to find and share positive reviews across platforms.

Travel 110

Travel Marketing Social Media Hotels 110