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InMoment XI
APRIL 23, 2024
True excellence in customer experience (CX) demands more than just understanding and insights; it requires actionable strategies that drive tangible results. InMoment’s Integrated CX offers a transformative pathway to success, encompassing Strongest Signals , Richer Insights , and Smartest Actions.
InMoment XI
JUNE 8, 2023
InMoment® assists alphabroder in improving the employee experience (EX) to ultimately improve customer experiences (CX) by establishing an action-based employee experience improvement program that focuses on communication, development, and acknowledgement.
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Experience Investigators by 360Connext
SEPTEMBER 26, 2023
We’re doing something a little different, a little new in this Experience Action episode. Let’s turn ideas into action! What’s going on right now in Customer Experience (CX)? This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success!
Experience Investigators by 360Connext
APRIL 9, 2024
On this episode of the Experience Action Podcast, we’re tackling a golden question: How do we get our customer-facing employees just as invested in the customer experience as we are? Unlock the full potential of your customer-facing team and watch your customer satisfaction soar!
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This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets. Every decision that goes into your learning monetization strategy matters for your organization’s bottom line.
Experience Investigators by 360Connext
MARCH 19, 2024
We delve into actionable advice for fostering a culture where employees are encouraged to voice concerns and suggest improvements, ultimately paving the way for a customer journey that’s as smooth as it is compliant.
Experience Investigators by 360Connext
OCTOBER 31, 2023
That’s the horror our host, Jeannie Walters, unravels on this Halloween special episode of Experience Action. Imagine a billing issue so terrifyingly complex it spanned three generations! Yes, you heard it right. She not only narrates the spine-chilling saga but also provides insightful solutions. Jeannie’s got you covered.
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In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
This will include a real-world example and actionable steps that you can take to apply orchestration in your own organization. . 🗺 Practical Use Case: Learn practical strategies and techniques for implementing CX orchestration to enhance your customer journeys. 📈 Don't miss out on this exclusive event!
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Download this e-book to learn about: Building a daily action framework for CX. In this article, you’ll learn a 7-point methodology for making CX. and more specifically VOC feedback, an embedded part of your company’s DNA. The primary focus of this eBook is how to create a customer-first culture. Using self-coaching tools to empower employees.
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Inability to parse out high-value accounts and prioritize action accordingly. Prior to working with Concentrix, Fastly faced many of the common challenges B2B organizations encounter when using a “do-it-yourself” VOC software platform: A heavy focus on reporting and brand-level metrics––with minimal changes and improvement.
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In this ebook, we provide actionable steps you can take today to overcome these internal obstacles to create a unified view of the customer, drive cross-departmental action and connect CX program outcomes to ROI.
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In this e-book, you’ll discover the origins of CX, its evolution into an actionable tool for customer feedback, and where the future of CX is headed.
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When surveys show that customer journeys aren’t meeting expectations, companies need to take action. Unfortunately, companies don’t always see a positive financial impact from these actions. Most organizations “close the loop” on feedback by following up with customers afterward.
Speaker: Megan Burns, Founder and Principal of Experience Enterprises
Unfortunately, that's the biggest challenge most CX leaders face: galvanizing people outside their team to take action on - and ultimately ownership of - CX work. You can have the best CX strategy in the world, but if you can't get your organization to execute it you may as well have nothing.
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