Experience Investigators by 360Connext

MAY 27, 2015

She is the author of Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content and co-author of the best-selling Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business (Wiley 2011). Hope you enjoy our discussion as much as I did.

Customer Experience 272

Customer Experience 2011 Books Customer Journey 272

Experience Investigators by 360Connext

APRIL 16, 2015

Listen to the full episode with Invisible Sale author Tom Martin. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Expectations 282

Customer Expectations Retail User Experience Social Media 282

Experience Investigators by 360Connext

SEPTEMBER 11, 2014

But when we can’t because we don’t have the right information, the right training or the right authority, that is a bad day, too. Blog Customer Experience Featured Innovation customer service leadership linkedin' They want to please their bosses, their teammates and their customers. No more ruined days. Who’s in!?

Hotels 231

Hotels Social Media Innovation Consulting 231

GetFeedback

DECEMBER 2, 2019

About the guest author . Jeannie Walters, CCXP, CEO, Experience Investigators by 360Connext . Jeannie Walters is a Certified Customer Experience Professional (CCXP) and is CEO of Experience Investigators. The post How to Prove the ROI of Customer Satisfaction (CSAT) appeared first on GetFeedback Blog.

ROI 195

ROI Customer Satisfaction Loyalty Measurement 195

ShepHyken

JUNE 28, 2021

Communicating CX: 12 Tips for Talking About Customer Experience by Jeannie Walters, CCXP. It’s obvious the author recognizes there is a difference between repeat customers (She refers to them as return visitors.) 25 Customer Experience Blogs to Add to Your Weekly Reading List by Jessica Wise. Of course, you do!

2021 142

2021 Article Customer Service Government 142

Eptica

NOVEMBER 6, 2019

Date: Wednesday, November 6, 2019 Author: Guest author - Jeannie Walters Avoid these 5 CX Leadership Traps! About Jeannie Walters Jeannie Walters is the chief customer experience investigator and founder of 360Connext , a global consulting firm specializing in evaluating and improving the customer journey.

Leadership 77

Leadership Net Promoter Score Contact Center 2019 77

Experience Investigators by 360Connext

APRIL 27, 2015

I had the great opportunity to discuss this and other ideas with Mark Schaefer , marketing expert and blogger, speaker and author of several best-selling books. In just a few years, the amount of information on the web is expected to increase 500%!!! How can anyone break through the noise? Listen now!

Social Media 190

Social Media Books Consulting Reference 190

GetFeedback

AUGUST 14, 2019

About the guest author . Jeannie Walters, CCXP, CEO, Experience Investigators by 360Connext . Jeannie Walters is a Certified Customer Experience Professional (CCXP) and is CEO of Experience Investigators. The post How to Use the CSAT Metric in Your CX Program appeared first on GetFeedback Blog.

Metrics 273

Metrics Customer Journey Mapping Customer Satisfaction Net Promoter Score 273

GetFeedback

JULY 19, 2019

About the guest author . Jeannie Walters, CCXP, CEO, Experience Investigators by 360Connext . Jeannie Walters is a Certified Customer Experience Professional (CCXP) and is CEO of Experience Investigators. The post How to Launch the Best Voice of the Customer (VoC) Program appeared first on GetFeedback Blog.

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

Customer Guru

AUGUST 8, 2018

While there are many experts on this field, we have created a list (in alphabetical order) of customer experience influencers (experts, speakers, consultants, and authors) who are leaders. Blake Morgan is a keynote speaker, best-selling author, and futurist in the field of customer experience. Adam Ramshaw Follow @Genroe.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Experience Professionals 130

Bold360

JANUARY 19, 2017

We love her recent blog on what CX will look like in 2017. He has been invited to headline at America’s #1 Customer Service Conference this year and is an unmissable authority on all things CX. He is a popular keynote speaker, as well as the author of eight best-selling books on customer experience. Bill Quiseng. billquiseng. |.

2017 91

2017 Customer Experience Books Consulting 91

Wootric

FEBRUARY 14, 2019

These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. For useful insights on CX, read his blog, Experience Matters. Jeannie Walters. Jeannie Walters. Blake Morgan.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

ShepHyken

APRIL 3, 2023

The author describes this as customers being forced to digital commerce platforms during the pandemic, and even though they are back shopping at traditional brick-and mortar stores, they still like some of the perks that a digital experience offers. In addition, there are four other trends you’ll most likely agree with. A great listen!

Article 9

Article 2023 Customer Service E Commerce 9

CX Accelerator

JUNE 8, 2020

Author: Jeremy Watkin. The response was so good that it begged to be a blog post. Hearing directly from customers helps you empathize and internalize their experience,” adds ,, Jeannie Walters , Chief Customer Experience Investigator at 360Connext. Back To CX Accelerator Blog Interview customers.

Social Media 345

Social Media Contact Center Call Recording Voice of Customer 345

SmartKarrot

FEBRUARY 15, 2022

He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Toporek also authored the book “Be Your Customer’s Hero”, and co-hosts the podcast ‘Crack The Customer Code’ along with Jeannie Walters. Bob is the author of the best-selling book Hooked On Customers.

2022 10

2022 Customer Service Social Media Customer Centricity 10

CX Accelerator

JUNE 8, 2020

Author: Jeremy Watkin. The response was so good that it begged to be a blog post. Hearing directly from customers helps you empathize and internalize their experience,” adds ,, Jeannie Walters , Chief Customer Experience Investigator at 360Connext. Back To CX Accelerator Blog Interview customers.

Social Media 182

Social Media Contact Center Call Recording Voice of Customer 182

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

2020 132

2020 Customer Experience Magazine Consulting 132

Customers That Stick

MARCH 11, 2015

This is a great book for any leader in an organization with customers.” — Jeannie Walters, CEO, 360Connext, and Co-host, Crack the Customer Code. I try not to ask for much on this blog, but today I have a favor to ask. Pre-orders are critically important in the publishing world and doubly so for a freshman author.

Books 139

Books Customer Service Training Social Media Blog 139

Lumoa

APRIL 24, 2018

Jeanne Bliss Customer Experience Practitioner & Pioneer, Keynote Speaker and Author. blog linkedin twitter Why? "I Blake Morgan Customer Experience Futurist, Speaker and Author. blog linkedin twitter Why? blog linkedin twitter Why? blog linkedin twitter Why? blog linkedin twitter Why?

NPS 135

NPS Net Promoter Score Metrics Effort Score 135

Pointillist

MAY 19, 2020

“ Jeannie Walters, CCXP CEO Experience Investigators by 360Connext High Performers are Aligned on a Journey-based Approach to CX The majority of organizations have adopted a journey-based approach. . “ Hank Brigman Customer Experience Strategist Author of TOUCHPOiNT POWER! “ Kerry Bodine CEO Bodine & Co.

Customer Journey 94

Customer Journey Measurement 2020 Management 94

Experience Investigators by 360Connext

MARCH 25, 2015

Jeannie Walters and Kathryn Churches. Author Jeanne Bliss , who is publishing Chief Customer Officer 2.0 Jeannie Walters (@jeanniecw) March 24, 2015. Blog Customer Experience Featured Opinion Recent News Conference customer service leadership linkedin loyalty measurement metrics' Desire is an emotion.

Metrics 234

Metrics 2015 Chief Customer Officer Airlines 234